Excerpt
This page explains how you can create a report which will contain all the “pending for cancellation” subscriptions and add-ons.

Creating a Report that Contains Pending Cancellations

In order to create a report that contains all the pending cancellation requests for subscriptions and add-ons, you have received, but are still not completed, you have to follow the following steps.

Go to BSS > Reports > Reports
Click "New Report"
In the "Create New Report" view you have to include the following criteria on each step
1. Step 1: Select the data type
  Basic Data: Subscriptions
  Additional Data: Requests
2. Step 2: Report Columns
  Reported columns of Subscriptions:
  1. Customer: The name of the end customer
  2. Name: The subscription's name
  3. Product: The subscriptions product
  4. Quantity: Total quantity of the subscription
  5. Start Date: Current cycle subscriptions start date
  6. End Date: Current cycle subscriptions start date
  7. Unit Price: The sell price of one unit
  8. Subscription Amount: The total amount of the subscription
  9. Add-ons Amount: The total amount of the add-on
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3. Step 3: Reports Criteria
  In this step, you have to add the following criteria.
  1. Filter the Cancellation Request Request for Subscriptions
    1. The Column has to be set Requests > Type
    2. The Operator has to be set to "is equal to"
    3. Value has to be set manually to "CS"
    4. Click the "+" sign
  2. Filter the Cancellation Request for Add-ons
    1. The Column has to be set Requests > Type
    2. The Operator has to be set to "is equal to"
    3. Value has to be set manually to "CA"
    4. Click the "+" sign
  3. Filter the status of the request
    1. The Column has to be set Requests > Status
    2. The Operator has to be set to "is equal to"
    3. Value has to be set manually to "p"
    4. Click the "+" sign