Dropbox offers four base-edition products. These editions are the Standard, the Advanced, the Advanced Server, and the Education. Concerning the editions Standard, Advanced, and Education, your customers can purchase three extra features (add-ons as Dropbox calls them) for most of those base-editions, namely, the "Extended Version History", the "Data Governance" and the "Creative Tools". Our implementation combines the base-edition products with the extra features when purchasing Dropbox products for the first time. Otherwise, you can upgrade your existing base-edition products to the extra-featured Dropbox products that we offer. Consequently, the philosophy is that all licensed users enjoy the same functionality from those services. In the following sections of this page, you can find further analysis of the Dropbox services. In addition to the Dropbox products, HelloSign offers two products in the same Service Manager.
Getting the Product Type for the Dropbox Services
The first step is to get the definition of Dropbox services. For doing this, you must run the "Get Services Definition" action on the Dropbox Service Manager instance settings page. This action will create the product types Dropbox Subscription and HelloSign in your BSS along with fifty (50) Dropbox products and four (4) add-ons, as well as the two (2) HelloSign products summed up into fifty-six (56) 'products' in total.
ℹ If you wish to check the results and/or logs of the Get Services Definition process, please check the 'Get Services Definition' Action - Non Microsoft page.
You are done creating the required Dropbox & HelloSign Product Types and/or updating the Service Manager with the latest functionality.
Upon the "Get Services Definition" successful process completion, you can locate its product type in BSS > Setup > Billing > Products > Product Types.
Dropbox Products List
The tables below contain all the Dropbox products and their extra features, as well as add-ons for the Advanced Server editions. Trials are also available for most Dropbox products, as shown below. The list of products is split into three tables. The table contains the AC1M products, the Annual Commitment Billed Monthly products, which are soon to be deprecated, and the Annual Commitment Billed Annually products.
Products with Monthly Installments - AC1M
This table contains products which are marked with AC1M. This refers to Annual Commitment Billed Monthly. These products feature billing plans/installments and are created by running Get Services Definition with the latest version of the Dropbox Service Manager. They have their billing date set to Exclude from prorata. Previously, the Annual Commitment Billed Monthly products created subscriptions with Monthly units. In contrast, AC1M products create annual subscriptions, which are billed monthly.
Dropbox Base AC1M Product | Dropbox Extra Features (for Base Product) | Available Dropbox Add-ons | Dropbox Trials Available | |
|---|---|---|---|---|
| 1 | Standard Edition, AC1M |
| N/A | Yes |
| 2 | Advanced Edition, AC1M |
| N/A | Yes |
| 3 | Education, AC1M |
| N/A | Yes |
| 4 | Advanced Server, AC1M | N/A | N/A | N/A |
Annual Commitment, Billed Annually
The following table contains products with Annual Commitment, Billed Annually.
Dropbox Base Product | Dropbox Extra Features (for Base Product) | Available Dropbox Add-ons | Dropbox Trials Available | |
|---|---|---|---|---|
| 1 | Standard Edition, Annual Commitment, Billed Annually |
| N/A | Yes |
| 2 | Advanced Edition, Annual Commitment, Billed Annually |
| N/A | Yes |
| 3 | Advanced Server, Annual Commitment, Billed Annually | N/A |
| Yes |
| 4 | Education, Annual Commitment, Billed Annually |
| N/A | Yes |
Annual Commitment, Billed Monthly - To Be Deprecated
The following table contains products with Annual Commitment, Billed Monthly. These products are rendered redundant by the AC1M products. They are kept in the system for purposes of maintaining existing subscriptions to these products.
Please mark the products in the following table as Inactive in your BSS.
This will allow the existing subscriptions to be renewed, and prevent the creation of duplicate subscriptions.
For new annual subscriptions with monthly payments, it is highly recommended to use products marked AC1M.
Dropbox Base Product | Dropbox Extra Features (for Base Product) | |
|---|---|---|
| 1 | Standard Edition, Annual Commitment, Billed Monthly |
|
| 2 | Standard Edition, Monthly Commitment, Billed Monthly |
|
| 3 | Advanced Edition, Annual Commitment, Billed Monthly |
|
| 4 | Advanced Edition, Monthly Commitment, Billed Monthly |
|
| 5 | Advanced Server, Annual Commitment, Billed Monthly | N/A |
| 6 | Education, Annual Commitment, Billed Monthly |
|
Dropbox Product Details
To view in BSS all the Dropbox products and add-ons, please go to BSS > Billing > Products module and select the "Advanced Search..." option located at the BSS's right menu of any page and create an advanced search on the pop-up window that appears, under the Conditions tab that looks like this:
Column Name: | Field Name | Operator | Value |
Values to enter: | Product Type | contains | Dropbox |
After entering all three values as depicted on the image, please click the Search & Close button located at the bottom of the pop-up window to initiate the search and view the results.
Each Dropbox product will have a number of common product characteristics, namely Base Subscription, Number of licensed users, Additional Storage (for Advanced Server Only), and License code for additional users.
Base Subscription: The available values are "Education", "Advanced Edition", "Advanced Server", and "Standard Edition".
Additional Storage (for Advanced Server Only): Is a single additional storage pack of either a "10 TB Add-On" or a"50 TB Add-On".
Extended Version History (not for Advanced Server): Is the technical characteristic of a Dropbox product that displays whether that product has the specific product feature or not. Its value is true/false.
Data Governance (not for Advanced Server): Is the technical characteristic of a Dropbox product that displays whether that product has the specific product feature or not. Its value is true/false.
Creative Tools (not for Advanced Server): Is the technical characteristic of a Dropbox product that displays whether that product has the specific product feature or not. Its value is true/false.
HelloSign Products List
The following are the HelloSign products, as they appear in the BSS:
Standard Monthly - Direct Purchase
Standard Annual - Direct Purchase
Please note that the Product Type is HelloSign Subscription.
Upgrade Paths & Mutual Exclusivity for Dropbox Products
During the "Get Services Definition" process, two main elements are automatically created. These elements are the upgrade paths of the products as well as the mutual exclusivity between them. As a result, no action is necessary on your end.
Certain subscription upgrades are possible, although the education Editions and the Advanced Server Editions are not upgradable. Also, there are five strict rules during this process:
The upgrades are possible between plans with the same billing cycle. A user cannot upgrade from a monthly to an annual subscription.
A Standard Edition subscription can be upgraded to Advanced Edition or Advanced Server Edition, while the Advanced Edition can be upgraded to Advanced Server.
Dropbox plans can be upgraded ONLY to relative products with the same recurring charge.
Dropbox plans with Data Governance can be upgraded to plans with Data Governance and Creative Tools.
Dropbox plans with Extended Version History can be upgraded to plans with Extended version history and Creative Tools.
Therefore, Dropbox plans with Extended Version History and Data Governance are mutually exclusive services.
For HelloSign products, upgrading from monthly to annual is currently not supported, and the two are mutually exclusive.
Dropbox and Hellosign products are not mutually exclusive.
Upgrades are effective immediately.
Dropbox Add-ons for "Advanced Server" Edition
Since the add-ons assignment to their respective products is being done automatically during the "Get Services Definition" process, no action is necessary on your end.
There are four add-ons linked with the "Dropbox Subscriptions" product type. All four of them, (two 10 TB Add-ons - Billed Annually or Monthly and two 50 TB Add-ons - Billed Annually or Monthly) provide additional storage and are exclusive to the "Advanced Server" Editions.
Publishing Dropbox Products & Product Groups in Storefront
You can publish Dropbox or HelloSign products in your Storeftont either as distinct products or as products within a group (in case you want to offer a number of plans for the same service). In this section learn how to publish a Dropbox or HelloSign product as well as a product group in Storefront. The method for configuring the Basic Storefront Settings of a product and a product group is the same as any other product and product group.
To publish a Product to your Storefront, please follow the steps described on the page "Publish to Storefront Basic Options".
To publish a Product Group to your Storefront, please follow the steps described on the page "Publish a Product Group in Storefront".
A guide on creating a product group can be found on the page "Managing Product Groups".
The Storefront Settings page of a product group is similar to that of a product. Check the page Define the Marketing Material of your Product for details. The only difference is that here there is an extra tab, concerning Editions.