Introduction
This article describes information on how to manually register backup client in case the user has successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.
Below steps are also usefull if the user needs to re-register a client machine to another Backup Account.
Note!
This method is NOT supported for registration of Agent for VMware (Windows).
For Windows OS
Acronis Backup Cloud (current version)
- Open Command prompt and navigate to C:\Program Files\BackupClient:
cd "C:\Program Files\BackupClient\RegisterAgentTool" - Issue this command to register the client machine:
register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>
Acronis Backup Cloud 7.5 or older
- Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
cd "C:\Program Files\BackupClient\BackupAndRecovery" - Issue this command to register the client machine:
register_msp_mms.exe register https://cloud.acronis.com <account> <password>
Linux OS
Acronis Backup Cloud (current version)
- Open terminal as root user.
- Type in the following command to register the agent:
/usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>
Acronis Backup Cloud 7.5 or older
- Open terminal as root user.
- Type in the following command to register the agent:
/usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>
OS X
Acronis Backup Cloud (current version)
- Open terminal.
- Execute:
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>
Acronis Backup Cloud 7.5 or older
- Open terminal.
- Execute:
sudo "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>
Password Issue
The password contains special characters, and this error is shown while providing correct credentials:
- Encode the password into base64 format: https://www.base64encode.org/
- Specify the encoded password using the -base64 (for version 7.5) and -b or --base64 (for version 7.7) parameter. For a Windows agent, it would be:
- 7.7: register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -b -p <encoded password>
- 7.5: register_msp_mms.exe register https://cloud.acronis.com <account> -base64 <encoded password>
Conclusion
Following this article should help troubleshooting the majority of Acronis manual registration issues, which steps are also provided from Acronis it self.
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