Introduction

This article describes information on how to manually register backup client in case the user has successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

Below steps are also usefull if the user needs to re-register a client machine to another Backup Account.

Note!

This method is NOT supported for registration of Agent for VMware (Windows).

For Windows OS

Acronis Backup Cloud (current version)

Open Command prompt and navigate to C:\Program Files\BackupClient:
cd "C:\Program Files\BackupClient\RegisterAgentTool"
Issue this command to register the client machine:
register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
cd "C:\Program Files\BackupClient\BackupAndRecovery"
Issue this command to register the client machine:
register_msp_mms.exe register https://cloud.acronis.com <account> <password>

Linux OS

Acronis Backup Cloud (current version)

Open terminal as root user.
Type in the following command to register the agent:
/usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

Open terminal as root user.
Type in the following command to register the agent:
/usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>

OS X

Acronis Backup Cloud (current version)

Open terminal.
Execute:
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

Open terminal.
Execute:
sudo "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>

Password Issue

The password contains special characters, and this error is shown while providing correct credentials:

Encode the password into base64 format: https://www.base64encode.org/
Specify the encoded password using the -base64 (for version 7.5) and -b or --base64 (for version 7.7) parameter. For a Windows agent, it would be:
- 7.7: register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -b -p <encoded password>
- 7.5: register_msp_mms.exe register https://cloud.acronis.com <account> -base64 <encoded password>

Conclusion

Following this article should help troubleshooting the majority of Acronis manual registration issues, which steps are also provided from Acronis it self.

For further support,

contact us at

support@interworks.cloud

Browser not supported