Copilot for Microsoft 365 available on interworks.cloud

Open

Microsoft announced that as of January 16, 2024, Copilot for Microsoft 365 is generally available across all Microsoft sales channels including Cloud Solution Provider (CSP) new commerce.

Copilot for Microsoft 365 is a major opportunity for CSPs in this new era of AI to help every customer, regardless of their size, become an AI-powered organization and creates more opportunities for the partners who serve those customers.

Basic Copilot Info

• Copilot for Microsoft 365 is available as an add-on to existing eligible subscriptions

• Copilot for Microsoft 365 will exclusively be available for purchase on Annual Commitment/ Annual Bill

• No minimum seat purchase requirement for Copilot for Microsoft 365 across all channels and segments

• End-Customers must have a product license of one of the prerequisite base SKUs for each seat of Copilot for Microsoft 365 they purchase. More Specifically:

  • The Microsoft Copilot for Microsoft 365 add-on SKU will have prerequisite products that a customer must own to transact the add-on SKU. A customer cannot be able to purchase more licenses of Microsoft Copilot for Microsoft 365 add-on which exceeds the collective sum of all valid prerequisite products.

  • As an example, if a customer owns 200 licenses of O365 E3 and 200 licenses of M365 E3 with no other pre-requisites, the customer cannot purchase more than 400 add-on seats of Copilot for Microsoft 365.

• Like all add-on subscriptions, you can align the end date of their Copilot for M365 subscription (Annual Commit | Annual Bill) to any of their eligible pre-requisite subscriptions.

• While monthly prerequisite subscriptions are eligible to add-on Copilot for M365, you cannot co-terminate an annual subscription with a monthly subscription.

• You are expected to manage the term end dates for add-ons to ensure there is alignment as needed to the base offer. Partners should avoid situations where a base product SKU term might end leaving behind dependent add-ons that expire later.

Automatically Update the Product Catalog and Pricing

We are excited to announce that Copilot for Microsoft 365 is now available for immediate transactions through the interworks.cloud platform!

To start transacting through the platform, please follow these steps:

1. Run the GetServicesDefinition process to retrieve the product offering with Product/SKU ID: CFQ7TTC0MM8R/0002. It will be automatically added to your product catalog.

2. The addon product will automatically adjust its cost and sell price for Microsoft-supported currencies.
   
   

   Open

   

    

3. Assign the product to pricelists using percentage pricing rules. For those with spot prices, simply remove the Currency Amount option and set the desired margin, markup, or percentage of sales price for the Copilot SKU.
   
   

4. Publish it to Storefront to make it available for purchase to your Customers.
   
   

5. Customers/Resellers can proceed with purchase from your Marketplace, add it to basket and update the no of seats.

6. Once Proceed to Checkout, our integration with Microsoft automatically activates the prerequisite control.

7. All provisioning actions are automated and the subscription is created and synced successfully.

8. Purchase actions are also available for you through your BSS.

Quantity Prerequisite Control

New Purchase

If a Customer tries to purchase more seats than allowed from Microsoft and exceeds the collective sum of all valid prerequisite products, the purchase will be blocked with a message “'M365 - Microsoft Copilot for Microsoft 365 (New Commerce)': This addon has a maximum purchase limit of 1 multiplied by the cumulative prerequisite number of licenses. This purchase of XX licenses exceeds the current maximum limit of XX”, as shown below:

The buyer has to reduce the number of licenses, as indicated by Microsoft.

Add more licenses to existing Copilot Subscription

When you or your Customer want to add more licenses to an existing subscription, the integration with Microsoft will automatically check the eligibility of the tenant to proceed with the specific purchase of the requested seats count.

If a Customer tries to purchase more seats than allowed from Microsoft and exceeds the collective sum of all valid prerequisite products, the subscription will be failed with a message “'M365 - Microsoft Copilot for Microsoft 365 (New Commerce)' : This addon has a maximum purchase limit of 1 multiplied by the cumulative prerequisite number of licenses. This purchase of XX licenses exceeds the current maximum limit of XX”, as shown below:

To resolve this issue from your BSS, please follow these steps:
a. Find the Subscription in your BSS. It shall look like this:

b. Change the Quantity and Save:

The Subscription Provisioning Sync Status will return to “Synchronized”

Helpful Documentation

• Read the blog post by Nicole Dezen, Chief Partner Officer and Corporate Vice President, Global Partner Solutions, on this milestone announcement, including customer prerequisites and ways to get started with Copilot.

• Learn more about the Copilot purchase experience through Partner Center when it becomes available:

  • Partner-facing FAQ

  • Copilot for Microsoft 365 transaction guide

  • General add-on documentation

  • New "Maximum add-on seat limit" error 10021 documentation

• Register for the CSP Masters Copilot for Microsoft 365 bootcamp.

• Get AI ready and build your Copilot for Microsoft 365: Practice now by reviewing the content on the Copilot for Microsoft 365 CSP partner page.

Stay tuned for more Copilot news!