On this page, you will find an overview of how orders for the Bitdefender product placed by your resellers via the Marketplace are processed for their customers.

Preparation

The “SkyKick” consumption-based product represents the SkyKick services in your system. The initial setup of this product has been completed by your customer success manager, leaving you with the task of reviewing and localizing the proposed content.

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To extend the SkyKick service to your resellers, it is necessary to include the service in their respective pricelists. The pricelist mechanism allows you to set a discount or markup percentage that will be applied monthly to all consumed Bitdefender services, as reflected in the end customer’s invoice. Below are the details:

• Discount: To provide a discount to your resellers, our system will calculate the unit price from the monthly consumption file you submit. It will then apply the discount rate you’ve specified to the Bitdefender services listed on the invoices, as the pricelist dictates.

• Markup: To add a markup, our system will determine the cost price from the monthly consumption file you provide. It will then apply the markup rate you’ve set to the Bitdefender services on the invoices, as the pricelist dictates.

Ordering Process

To ensure seamless consumption-based billing, resellers must order the SkyKick product through your Storefront for each customer. As this is a consumption-based offering, resellers will not have visibility of the pricing.

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Upon Completion of the Order:

• Resellers will receive an order confirmation email that includes all essential details regarding their SkyKick product purchase.

• Your operations team will be notified separately with comprehensive details of the transaction, encompassing both reseller and customer data. This notification process is configured by your Customer Success Manager.