When a customer purchases an ESD license, an asset record is created in our system similar to the subscription record that is created for a recurring product. In this page, we explain what information we keep in the asset record for each ESD license, what actions you can do for your ESD licenses and how you or your customers can manage them. |
For every ESD license purchased by a customer, BSS creates an asset record. This record is accessible through the Billing > Assets module. The information we keep for each ESD license is the following:
In the ESD asset record page, in the Shortcuts menu, you can find the following actions:
Use this action for getting the current status of the ESD license. By selecting this action our system, by calling Microsoft API, gets the new status and updates the correspondent fields in the asset view page. Only the following status transitions are allowed for an ESD license.
This action resends to the customer the system notification "Welcome Microsoft ESD" than includes the ESD token and the activation link.
This action cancels the ESD license. This action will be successful only if the ESD hasn't been redeemed by the customer. For more details, check please Cancelling an ESD License
Your customers or your resellers can view and manage their ESD license from your Marketplace.
When a customer has an active ESD license, in My workspace there will be a section for the customer to check ESD license status and request to receive again the activation link. The same functionality is also available for your reseller with the difference that they need to select first the customer in the Workspace first page.
By clicking more in the workspace quota, you can proceed to manage your ESD license with the available actions:
Update License's Status: By selecting this action, the ESD license status will be updated
Resend Activation Link: When you click on the "Resend Activation Link", a new notification is been resent to the requested account's email with the license token and the activation link of the asset.
After the actions has been completed you will get the below result:
The customer or the reseller can view a list of all his ESD licenses in the Billing tab in the Assets category.
The Assets section contains a list of all ESD licenses. Your reseller can also see the ESD licenses grouped per customer
The details page of an ESD license in Storefront includes all the information our system keeps as explained in paragraph The ESD Asset Record.
From this page the customer can also request to cancel the ESD license
Go to "My Workspace" if you want to check the license's status or for re-sending the activation link. Go to "ESD license" view page if you want to cancel the license. |
The ESD licenses are stored in our system as asset records. You can find an asset if you navigate to BSS > Billing > Assets module or from the assets section that is available in the account details page.