Creating your Customers as Tenants in Panda System

Creating a Direct Customer or Reseller as Tenant in Acronis Portal

When a new account is created in Cloud BSS, it can be synced with Acronis by setting his Synchronization Options.

1. Open the details page for the account you want to synchronize with Acronis.
2. Press the link next to Provisioning Sync Status field. The pop-up with a list of the available provisioning systems will be displayed. Select Acronis > Sync Options.
3. Set the following values:
   1. Role: Set User for your direct customer and Reseller for your reseller.
   2. Username: Set a unique username for your customer
   
4. Press Save & Synchronize

The customer will be created as a new tenant in Acronis portal and he will also receive an email from Acronis for activating his account.

Creating an End Customer of a Reseller as Tenant in Acronis Portal

For syncing the end customer of a reseller, do the following:

1. Sync first the reseller of the end customer with Acronis. Check the instructions in previous paragraph
2. Open the details page of the account you want to synchronize with Acronis. 
3. Press the link next to Provisioning Sync Status field. The pop-up with a list of the available provisioning systems will be displayed. Select Acronis > Sync Options.
   1. Set the following values:
      1. Parent Account: This field will be pre-populated with his reseller if you have already synced the reseller with Acronis.
      2. Role: Set the User value
      3. Username: Set a unique username for the end customer
   
4. Press Save & Synchronize

The end customer will be created as a new tenant in Acronis portal underneath reseller's tenant and he will also receive an email from Acronis for activating his account.