Although the legacy Software Subscriptions in the form of assets had a cancellation window of 30 days, the cancelation window of the new Software Subscriptions after the 14th of October 2022 is calculated on hours, and it is limited to 7 days (168 hours) after the purchase date of any term (annual or triennial).
Cancellation Rules for Software Subscriptions
The following cancellation rules apply to the new software subscriptions from the 14th of October 2022 onwards.
Software subscription products returned within the 7-day (168 hours) return period receive a prorated credit of the paid purchase price. More specifically, within the first day (24 hours) of purchase, the refund is full, while partial refunds are applied after the first day (24 hours).
The only available cancellation timeframe option for Storefront and BSS is currently the immediate one, while the cancellation from Storefront is automatically executed without dispatching a cancellation request to BSS, for acceptance purposes.
Partial cancellations are not allowed, and beyond the 7 days (168 hours), no returns or exchanges are allowed.
Microsoft does not charge an early termination fee.
Exchanges do not apply to Software Subscriptions purchased in CSP.
Canceling Software Subscriptions via Storefront
For subscription-based product types, such as the Software Subscriptions, the option "Automatic execution of subscription cancelation requests" is enabled by default. As a result, a cancelation request will not be created on BSS for a Software Subscription when the Storefront user selects to cancel it and receive a refund. This means that as soon as the Storefront user cancels the subscription, the execution is immediate. Moreover, since no partial cancelation is supported by Microsoft, our BSS platform also does not support it.
When the user opts to cancel a Software Subscription on the Storefront, the following disclaimer message appears upon canceling a license on the Storefront:
Once the Storefront user selects to cancel the subscription, the following notification message appears, informing the Storefront user of what to expect when the cancellation is completed.
IMAGE REQUIRED HERE WITH THE MESSAGE… PLEASE NOTE: You will lose access to this subscription immediately upon cancellation and access can’t be restored after cancellation. If you cancel the subscription within 7 days, you'll be refunded for any time you've not used."
Canceling Software Subscriptions via BSS
The same logic applies to the BSS when canceling a Software Subscription. If the asset is within the 7 days limit, it is eligible for cancelation as well as a refund, and the "Cancel" action on BSS is displayed on the Shortcuts menu of the subscription. Otherwise, it will be hidden.
When opting to cancel a Software Subscription via BSS, the subscription cancelation pop-up appears where the cancelation type will be by default "Immediate", since the cancelation day can only be the current day, to avoid provisioning issues.
Once the BSS user selects to cancel the subscription, the following notification message appears, informing the BSS user of what to expect when the cancellation is completed.
IMAGE REQUIRED HERE WITH THE MESSAGE… PLEASE NOTE: You will lose access to this subscription immediately upon cancellation and access can’t be restored after cancellation. If you cancel the subscription within 7 days, you'll be refunded for any time you've not used."
Write something about the BSS ribbon about the cancellation date and time that is displayed on it.