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This page contains information on how to support resellers by providing them with administrator permissions. |
The end user may provide the reseller with administrator permissions, to allow them to perform certain actions such as to:
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To grant the reseller administrator rights for these actions, the end customer should enable reseller support from their admin console.
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Please note that if your team signed a Business Associate Agreement (BAA), you cannot enable reseller support. More details on the BAA: https://help.dropbox.com/account-settings/business-associate-agreement?fallback=true |
To do this, sign in to http://dropbox.com and go to Admin console → Settings → Additional Settings → Reseller Support and enable Reseller Support as shown below:
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In the Storefront the I want to… menu will contain the Redirect & Manage Subscription option which will establish this connection and redirect the reseller immediately to the Admin Console.
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Error(s) with the codes 403 or 404 may occur if a user closes the redirection window and attempts to reopen it after a short period. These errors are related to the Dropbox token, and can be resolved within 2-3 minutes. The generic error message Oops, we found an error. appears if there is an unexpected problem with the Storefront. |