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On this page, you will learn can find the analysis of how to complete a full fully or partial partially upgrade of an existing and active NCE subscription within the BSS portal (source subscription) to another existing and active NCE subscription, provided it is subscription (destination subscription) within the subscription upgrade pathBSS. This option is also available via Storefront.

Applicable Rules for the Upgrade

The following section of the upgrade rules of NCE subscriptions needs to be upheld. Specifically, the list of these rules is found inside the following linklinks:

Upgrade to an Existing NCE Subscription in BSS

BSS users can upgrade their NCE subscriptions via the BSS portal by selecting the dedicated Upgrade button, inside the subscription view.

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Upgrade Steps

To complete the upgrade, follow the steps below:

  1. Click on the Upgrade button.

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By selecting the Upgrade button, all the available upgrade options appear in the Subscriptions Upgrade pop-up window, under the Upgrade To drop-down menu, as retrieved by the Get Services Definition process, and based on their eligibility.

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The Upgrade To drop-down list shows all the available upgrade options. If a subscription has no available upgrade path, the Upgrade To drop-down menu will be empty.

  1. Select an Upgrade To subscription option from the drop-down list, and click Upgrade.

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The BSS user has the following information available by defaultTo help them through the process, the BSS user can also review information on the current subscription:

  1. Current Subscription: The name of the current subscription.

  2. Quantity: The number of licenses of the current subscription.

  3. Unit Price: The price per unit of the current subscription.

  4. Billing Plan: The current billing plan (whenever applicable).

  1. Edit the upgrade Quantity.

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When a product is selected, the BSS user can proceed to a full or partial upgrade towards an existing NCE subscription, by altering the Quantity number of the subscription they wish to upgrade to.

TipPlease note that the Quantity is by default equal to

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After the user selects the desired option, they can click on Upgrade.

The upgrade Quantity is set by default to match the current subscription quantity. However, the user can edit it to suit their needs best.

4. Select Existing as the upgrade destination.

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Note

The Existing option is only available to products that meet the below criteria:

  1. The subscription status is active.

  2. and provision is completed and active.

  3. The product supports the option to Upgrade to Existing. These products will appear with the appropriate flag icon to indicate they support the Upgrade to Existing option.

  4. An upgrade path is available in BSS.

If all the above criteria are not met, the Existing radio button will appear as disabled.

5. Choose any of the available existing subscriptions from the dropdown list. select existing-2.pngImage Removed

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Tip

Altering the Quantity number of the subscription will determine if the user will proceed with a full or partial upgrade towards an existing NCE subscription.

For more information on partial upgrades to an existing subscription, you may visit the related page section:

For more information on full and partial upgrades, you may visit the related pages:

To proceed with an upgrade to an existing subscription, the user selects Existing as the upgrade destination.

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All the eligible existing subscriptions will appear in the dropdown list, as shown below:

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Here, the user can see the information belowavailable existing (destination) NCE subscription information from the following fields:

  • Subscription Name: Depicts the description/name of the existing destination NCE subscription.

  • Term: Depicts the term of the existing (destination) NCE subscription, meaning (Monthly, Annually, etc.).

  • Billing plan (if any): Depicts the billing plan (installment period) of the existing (destination) NCE subscription, if available. Otherwise, the field displays a dash(-).

  • End date: Depicts the end date of the existing (destination) NCE subscription.

  • Unit price (: Depicts the unit price of the target subscription)existing (destination) NCE subscription.

Note

The list will only include the existing destination subscriptions that meet all the criteria below:

  1. The existing subscription status is active.

  2. The existing subscription provision is completed and active.

  3. The existing subscription belongs to the same account as the source subscription (the one to be upgraded).

  4. The Unit is equal to or greater than the source Unit period.

  5. The End Date is equal to or greater than the source subscription End Date.

  6. The existing subscription is not part of a promotion or trial.

When

appropriate eligibility criteria.

You may find the appropriate rules on our page:https://interworkscloud.atlassian.net/wiki/spaces/ICPD/pages/1363869697/Upgrading+NCE+Subscriptions#Rules-for-Upgrading-to-an-Existing-NCE-Subscription.

The Final Unit Price is displayed when the user selects an existing subscription from the list, the Final Unit Price is populated.

Click

.

After double-checking everything, the BSS user may click Upgrade.

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A new pop-up window will appear, allowing the user to select the specific date when the upgrade should take effect

in the new pop-up window.
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.

Then, finally, the user clicks Save.

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After Once the above procedure is complete, the product will be provisioned to the end user automatically.

Partial Upgrade to an Existing NCE Subscription within the BSS Portal

To upgrade or downgrade a selected number of licenses via the BSS, the user specifies the quantity on the respective field, before selecting Upgrade.

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Execution Flow During the Upgrade

After the upgrade is executed, the following actions will occur in the BSS portal:

  • Subscription Status: For a partial upgrade, the source subscription remains Active. For a full upgrade, it changes to Cancelled.

  • Quantity: Reduced The license quantity of the source subscription is decreased based on the upgrade details.

  • Total Amount: Adjusted according to the upgrade.

  • Unit Price: May change due to pricing factors (e.g., billing plans markup, pricelist rule changes).

  • Invoices: A credit pending invoice is issued for the source subscription, reflecting the downgraded decreased quantity and remaining days. A debit invoice is issued for the target destination subscription, covering the upgraded quantity and billing cycle.

  • History: New records are logged for both the source and target destination subscriptions.

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