Versions Compared

Version Old Version 20 New Version Current
Changes made by

Panagiotis Papanastasiou

Panagiotis Papanastasiou

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Rw ui textbox macro
typenote

Before proceeding:

When an order for an existing Office 365 tenant is placed in your Storefront (either by a reseller on behalf of the end customer or from a direct customer), the existing tenant must authorize you as a delegated administrator for the checkout process to be completed
  • Please note that in the BSS Setup, in MS Cloud Services settings' page, the authorization link field is deprecated. The link, currently, is generated automatically via an API call to Microsoft during the 3rd step (Service Details) of the checkout process and process and as a result, you must not populate it.
    Image Removed
  • For an extensive guide on the steps prior to reaching the authorization process, please examine the following link Ordering for a new Customer.
Excerpt
  • .


Before You Start

Especially for CSP Indirect Providers, you should enforce the system to require the billing address of the end-customer before you roll out your new Storefront!

Check the instructions below on how to do that:

  1. Navigate at: Setup > Administration > System Options > Storefront Configuration > Setup → Administration → System Options → Storefront Configuration → Tab: General 
  2. Check the flag: Sub customers billing address

This is a mandatory step to ensure that the correct billing details of customers are relayed to the Microsoft Partner Center.

Asking

your

from an End-Customer to Authorize

you (

the Reseller

)

as

his

their Indirect CSP

When a reseller places the first order for a new end-customer, the "Service Details" step is displayed for defining the customer's domain prefix. Then the reseller's MPN ID is requested for applying it on his their customer's subscription, for reasons explained below. If the end-customer is already using Office 365 services (i.e., he is they are an existing Microsoft tenant), then the reseller must select the option "My customer is already using Office 365 service and he/she owns this domain". 
Image RemovedImage Added

By selecting this checkbox option, the system will:

  1. Display instructional messages towards the reseller on how to ask his their end-customer to authorize him as his CSPthem as their indirect reseller. Included within the message you will find:Another pre-enabled (by default) checkbox option named "Include delegated administration privileges for Azure Directory and Office 365." (also known as DAP), which is essentially the request for your customer's acceptance of you as his reseller so that you can be granted administrative privileges, which means that both you and the indirect CSP will be able to directly manage your customer's subscription(s) as well as be able to claim rebates from Microsoft.The will find the authorization link that will be generated automatically via an API call to Microsoft, and it will contain your the reseller's MPN ID for the connection between you, the end-customer, the reseller, and you (the distributor (CSP). This connection will be formed in the Microsoft Partner Center during the authorization process.
      Therefore, the authorization link sent to Microsoft includes, in this case, information on three parts in the same URL:The the end-customer includes the information on whether to accept the this reseller as their indirect reseller, based on the provided MPN ID.

  2. The information on (granting or not granting) delegated admininstration privileges (DAP) to this indirect reseller as well as to the CSP.

    3. The information on interworks.cloud being their indirect CSP.
  3. Disable the "Checkout" button. It will be enabled only if the authorization becomes verified.

Consequently, your the end-customer must authorize you as his indirect CSP the reseller for the system to allow you that reseller to "Checkout" and complete the order.


Verify Authorization

When the reseller completes the authorization process, he they must select the "Verify Authorization" button for the system to check if the permissions have been granted.

The system will display a pop-up form for the reseller to enter the end-customer's default domain. If the end-customer has defined a default domain other than the initial onmicrosoft.com domain, the reseller must enter it for the verification to be completed.

Image RemovedImage Added

  • If the authorization process hasn't been completed successfully, the reseller will receive the following message.Image Added
    Image Removed 

  • If the authorization process is completed successfully, the reseller can complete the checkout process by selecting the selecting the enabled "Checkout" button.
         Image RemovedImage Added
Rw ui textbox macro
typeinfo

What will happen if the reseller does not select the option "My customer is already using Office 365..."?

If the reseller enters the domain prefix of an existing tenant without checking the checkbox option, the system will inform him them that the selected domain is already registered in Microsoft Portal by another tenant, and he they should follow the authorization process or choose another domain and retry.

Image RemovedImage Added


Rw ui textbox macro
typenote

Leaving Blank the MPN ID Field

In case the "Reseller MPN ID" field is left blank, a yellow pop-up message is displayed stating that: “It seems that you have not provided a valid MPN ID. Without a valid MPN ID, delegated administration privileges will only be provided to <organization name> and not to your organization.“

Image Removed
Wrong MPNID

When the reseller fills in the MPN ID field and upon focusing out of the respective field, the system checks whether the specific MPN ID belongs to an indirect reseller that has accepted interworks.cloud distributor "X" as their indirect CSP by signing the MPA agreement.

  • If the MPN ID belongs to the interworks.cloud distributor "X" network, the checkout process continues normally.

  • If the MPN ID does not belong to the interworks.cloud the distributor "X" network, a yellow pop-up message is displayed stating that: "There seems to be a problem with the Microsoft Partner Network ID (MPNID) you have provided. Please make sure that you have typed it correctly. If the problem insists, you have to authorize <organization <distributor organization name> as your Microsoft Cloud Solution Provider (CSP) by accepting the Microsoft Partner Agreement on the Microsoft Partner Center."

Image RemovedImage Added


Asking your Direct Customer to Authorize you as

his

their Direct CSP

When a direct customer places his their first order for a Microsoft Cloud service, the Service Details step is displayed for defining his defining their domain prefix. If your direct customer is already using Office 365 services, then he tImage Addedhey must select the option "I am already using Office 365 service and I own this domain". 

Image RemovedImage Added
By selecting this checkbox option, the system will:

  1. Display instructional messages towards the direct customer on how to authorize you (his direct CSP). Included within the message you will find :
  2. Another pre-enabled (by default) checkbox option named "Include delegated administration privileges for Azure Directory and Office 365." (also known as DAP), which essentially means that your direct customer can grant you administrative privileges, meaning that you will be able to manage his subscription(s) directly.
    3. The the authorization link that will be generated automatically via an API call to Microsoft. It will contain the connection between you (direct CSP) and your direct customer, which will be formed in the Microsoft Partner Center during the authorization process.
    Therefore, the authorization link sent to Microsoft includes, in this case, information on two parts in the same URL:The the direct customer includes the information on you (direct CSPthe distributor) being the direct CSP of your direct customer.
  3. The information on (granting or not granting) delegated admininstration privileges (DAP) to you (the direct CSP).
  4. Disable the "Checkout" button. It will be enabled only if the authorization becomes verified.

Consequently, your direct customer must authorize you (the distributor) as his their direct CSP for the system to allow you them to "Checkout" and complete the order.

Verify Authorization

When the direct customer completes the authorization process, he They must select the "Verify Authorization" button for the system to check if the permissions have been granted.

The system will display a pop-up form for the direct customer to enter his their default domain. If the direct customer has defined a default domain other than the initial onmicrosoft.com domain, he they must enter it for the verification to be completed.

Image RemovedImage Added

  • If the authorization process hasn't been completed successfully, the direct customer will receive the following message.
    Image RemovedImage Added 

  • If the authorization process is completed successfully, the direct customer can complete the checkout process by selecting the "Checkout" button.
         Image RemovedImage Added
Rw ui textbox macro
typeinfo

What will happen if the direct customer does not select the option "I am already using Office 365..."?

If the direct customer enters the domain prefix of their existing tenant without checking the option, the system will inform them that the selected domain is already registered in Microsoft Portal by another tenant, so they should follow the authorization process or choose another domain and retry.

Image RemovedImage Added


Table of Contents

Table of Contents
excludeTable of Contents



Rw ui textbox macro
typeinfo

GDAP Access for your Resellers

Resellers wanting to manage an end-customer's service or subscription on their behalf, must be granted administrator permissions for that service or subscription by their end-customer. The "Request a Reseller Relationship" feature in Microsoft Partner Center makes it easy for resellers to reach out to their end-customers to do this. After the end-customer approves the request, the reseller will be able to log on to the service's admin portal and manage the service on the end-customer's behalf.