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Excerpt

Dropbox offers four base-edition products. These editions are the Standard, the Advanced, the Advanced Server, and the Education. Concerning the editions Standard, Advanced, and Education, your customers can purchase three extra features (add-ons as Dropbox calls them) for most of those base-editions, namely, the "Extended Version History", the "Data Governance" and the "Creative ToolsReplay".

Our implementation combines the base-edition products with the extra features when purchasing Dropbox products for the first time. Otherwise, you can upgrade your existing base-edition products to the extra-featured Dropbox products that we offer. Consequently, the philosophy is that all licensed users enjoy the same functionality from those services. In the following sections of this page, you can find further analysis of the Dropbox services.

In addition to the Dropbox products, HelloSign offers two products in the same Service Manager.

Getting the Product Type for the Dropbox Services

The first step is to get the definition of Dropbox services. For doing this, you must run the "Get Services Definition" action on the Dropbox Service Manager instance settings page. This action will create the product types Dropbox Subscription and HelloSign in your BSS along with fifty (50) with 86 Dropbox products and four ( 4 ) add-ons, as well as the two ( 2 ) HelloSign products summed up into fifty-six (56) 'products' 92 products in total.

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ℹ If you wish to check the results and/or logs of the Get Services Definition process, please check the 'Get Services Definition' Action - Non Microsoft page.

You are done creating the required Dropbox & HelloSign Product Types and/or updating the Service Manager with the latest functionality.

Upon the "Get Services Definition" successful process completion, you can locate its product type in BSS > Setup > Billing > Products > Product Types. 

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Dropbox Products List 

The tables below contain all the Dropbox products and their extra features, as well as add-ons for the Advanced Server editions. Trials are also available for most Dropbox products, as shown below. The list of products is split into three tables. The table contains the AC1M products, the Annual Commitment Billed Monthly products, which are soon to be deprecated, and the Annual Commitment Billed Annually products.

Products with Monthly Installments - AC1M

four tables.

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Rw tab
titleAnnual Commitment - Monthly Billed

This table contains products which

are marked with AC1M. Thisrefers to Annual Commitment Billed Monthly.

come with an annual commitment and are billed monthly. These products feature billing plans/installments and are created by running Get Services Definition with the latest version of the Dropbox Service Manager. They have their billing date set to Exclude from prorata.

Previously, the Annual Commitment Billed Monthly products created subscriptions with Monthly units. In contrast, AC1M products create annual subscriptions, which are billed monthly

Note

Please note that the products in the table below replace the AC1M products. When Get Service Definition is run for the Dropbox service manager, if Continuously update names is selected, the product names will be updated automatically.

Dropbox Base

AC1M

Product

Dropbox Extra Features (for Base Product)

Available Dropbox Add-ons

Dropbox Trials Available

1

Dropbox Standard Edition, Annual Commitment - Monthly billed

  1. Dropbox Standard Edition with Extended Version History, Annual Commitment - Monthly billed

  2. Dropbox Standard Edition

, AC1M

  1. with Extended Version History & Replay, Annual Commitment - Monthly billed

  2. Dropbox Standard Edition with Extended Version History

, AC1M

  1. , Replay & Premium Support, Annual Commitment - Monthly billed

  2. Dropbox Standard Edition with Extended Version History

Creative Tools, AC1M

  • Standard Edition Data Governance, AC1M

  • Standard Edition Data Governance Creative Tools, AC1M

    • Standard Edition Creative Tools, AC1M

    1. & Premium Support, Annual Commitment - Monthly billed

    2. Dropbox Standard Edition with Premium Support, Annual Commitment - Monthly billed

    3. Dropbox Standard Edition with Data Governance, Annual Commitment - Monthly billed

    4. Dropbox Standard Edition with Data Governance & Premium Support, Annual Commitment - Monthly billed

    5. Dropbox Standard Edition with Data Governance & Replay, Annual Commitment - Monthly billed

    6. Dropbox Standard Edition with Data Governance, Replay & Premium Support, Annual Commitment - Monthly billed

    7. Dropbox Standard Edition with Replay, Annual Commitment - Monthly billed

    8. Dropbox Standard Edition with Replay & Premium Support, Annual Commitment - Monthly billed

    N/A

    Yes

    2

    Dropbox Advanced Edition

    , AC1MAdvanced Edition

    5TB/license, Annually Commitment - Monthly billed

    1. Dropbox Advanced Edition 5TB/license with Extended Version History,

    AC1M

  • Advanced Edition Extended Version History Creative Tools, AC1M

  • Advanced Edition Extended Version History Creative Tools, AC1M

  • Advanced Edition Data Governance Creative Tools, AC1M

  • Advanced Edition Creative Tools, AC1M

    • N/A

    Yes

    3

    Education, AC1M

    1. Education Extended Version History, AC1M

    2. Education Extended Version History Creative Tools, AC1M

    3. Education Data Governance, AC1M

    4. Education Data Governance Creative Tools, AC1M

    5. Education Creative Tools, AC1M

    N/A

    Yes

    4

    Advanced Server, AC1M

    N/A

    N/A

    N/A

    Annual Commitment, Billed Annually

    1. Annually Commitment - Monthly billed

    2. Dropbox Advanced Edition 5TB/license with Data Governance, Annually Commitment - Monthly billed

    3. Dropbox Advanced Edition 5TB/license with Replay, Annually Commitment - Monthly billed

    4. Dropbox Advanced Edition 5TB/license with Extended Version History & Replay, Annually Commitment - Monthly billed

    5. Dropbox Advanced Edition 5TB/license with Data Governance & Replay, Annually Commitment - Monthly billed

    6. Dropbox Advanced Edition 5TB/license with Premium Support, Annually Commitment - Monthly billed

    7. Dropbox Advanced Edition 5TB/license with Extended Version History & Premium Support, Annually Commitment - Monthly billed

    8. Dropbox Advanced Edition 5TB/license with Data Governance & Premium Support, Annually Commitment - Monthly billed

    9. Dropbox Advanced Edition 5TB/license with Replay & Premium Support, Annually Commitment - Monthly billed

    10. Dropbox Advanced Edition 5TB/license with Extended Version History, Replay & Premium Support, Annually Commitment - Monthly billed

    11. Dropbox Advanced Edition 5TB/license with Data Governance, Replay & Premium Support, Annually Commitment - Monthly billed

    12. Dropbox 1 TB Add-On - Billed with Monthly installments (AC1M)

    Dropbox 1 TB Add-On - Billed with Monthly installments (AC1M)

    Yes

    3

    Dropbox Education, Annual Commitment - Monthly billed

    1. Dropbox Education with Extended Version History, Annual Commitment - Monthly billed

    2. Dropbox Education with Data Governance, Annual Commitment - Monthly billed

    N/A

    Yes

    1

    Yes

    1

    Yes

    Rw tab
    titleAnnual Commitment - Annually Billed

    The following table contains products with Annual Commitment, Billed Annually.

    Dropbox Base Product

    Dropbox Extra Features (for Base Product)

    Available Dropbox Add-ons

    Dropbox Trials Available

    1

    Dropbox Standard Edition, Annual Commitment

    , Billed Annually

  • Standard Edition Extended Version History, Annual Commitment, Billed Annually

  • Standard Edition Data Governance, Annual Commitment, Billed Annually

  • Standard Edition Creative Tools, Annual Commitment, Billed Annually

  • Standard Edition Extended Version History Creative Tools, Annual Commitment, Billed Annually

    • Standard Edition Data Governance Creative Tools, Annual Commitment, Billed Annually

    - Annually billed

    1. Dropbox Standard Edition with Extended Version History, Annual Commitment - Annually billed

    2. Dropbox Standard Edition with Data Governance, Annual Commitment - Annually billed

    3. Dropbox Standard Edition with Replay, Annual Commitment - Annually billed

    4. Dropbox Standard Edition with Extended Version History & Replay, Annual Commitment - Annually billed

    5. Dropbox Standard Edition with Data Governance & Replay, Annual Commitment - Annually billed

    6. Dropbox Standard Edition with Premium Support, Annual Commitment - Annually billed

    7. Dropbox Standard Edition with Extended Version History & Premium Support, Annual Commitment - Annually billed

    8. Dropbox Standard Edition with Data Governance & Premium Support, Annual Commitment - Annually billed

    9. Dropbox Standard Edition with Replay & Premium Support, Annual Commitment - Annually billed

    10. Dropbox Standard Edition with Extended Version History, Replay & Premium Support, Annual Commitment - Annually billed

    11. Dropbox Standard Edition with Data Governance, Replay & Premium Support, Annual Commitment - Annually billed

    N/A

    Yes

    2

    Dropbox Advanced Edition 5TB/license, Annual Commitment

    , Billed

    - Annually billed

    1. Dropbox Advanced Edition 5TB/license with Extended Version History,

    Annual

    1. Annually Commitment

    , Billed

    1. - Annually billed

    2. Dropbox Advanced Edition 5TB/license with Data Governance,

    Annual

    1. Annually Commitment

    , Billed

    1. - Annually billed

    2. Dropbox Advanced Edition

    Creative Tools, Annual Commitment, Billed Annually

  • Advanced Edition Extended Version History Creative Tools, Annual Commitment, Billed Annually

  • Advanced Edition Data Governance Creative Tools, Annual Commitment, Billed Annually

    • N/A

    Yes

    3

    Advanced Server, Annual Commitment, Billed Annually

    N/A

  • 10 TB Add-On (for Advanced Server) - Billed Annually

    • 50 TB Add-On (for Advanced Server)

    1. 5TB/license with Replay, Annually Commitment - Annually billed

    2. Dropbox Advanced Edition 5TB/license with Extended Version History & Replay, Annually Commitment - Annually billed

    3. Dropbox Advanced Edition 5TB/license with Data Governance & Replay, Annually Commitment - Annually billed

    4. Dropbox Advanced Edition 5TB/license with Premium Support, Annually Commitment - Annually billed

    5. Dropbox Advanced Edition 5TB/license with Extended Version History & Premium Support, Annually Commitment - Annually billed

    6. Dropbox Advanced Edition 5TB/license with Data Governance & Premium Support, Annually Commitment - Annually billed

    7. Dropbox Advanced Edition 5TB/license with Replay & Premium Support, Annually Commitment - Annually billed

    8. Dropbox Advanced Edition 5TB/license with Extended Version History, Replay & Premium Support, Annually Commitment - Annually billed

    9. Dropbox Advanced Edition 5TB/license with Data Governance, Replay & Premium Support, Annually Commitment - Annually billed

    10. Dropbox 1 TB Add-On - Billed Annually

    Dropbox 1 TB Add-On - Billed Annually

    Yes

    4
    3

    Dropbox Education, Annual Commitment

    , Billed

    - Annually billed

    1. Dropbox Education with Extended Version History, Annual Commitment

    , Billed

    1. - Annually billed

    2. Dropbox Education with Data Governance, Annual

    Commitment, Billed Annually

  • Education Creative Tools, Annual Commitment, Billed Annually

  • Education Extended Version History Creative Tools, Annual Commitment, Billed Annually

  • Education Data Governance Creative Tools, Annual Commitment, Billed Annually

    • N/A

    Yes

    Annual Commitment, Billed Monthly - To Be Deprecated

    1. Commitment - Annually billed

    N/A

    N/A

    Rw tab
    titleMonthly Commitment - Monthly Billed

    The following table contains products with Monthly Commitment, Billed Monthly.

    Dropbox Base Product

    Dropbox Extra Features (for Base Product)

    Available Dropbox Add-ons

    Dropbox Trials Available

    Dropbox Standard Edition, Monthly Commitment - Monthly billed

    1. Dropbox Standard Edition with Extended Version History, Monthly Commitment - Monthly billed

    2. Dropbox Standard Edition with Extended Version History & Replay, Monthly Commitment - Monthly billed

    3. Dropbox Standard Edition with Data Governance, Monthly Commitment - Monthly billed

    4. Dropbox Standard Edition with Data Governance & Replay, Monthly Commitment - Monthly billed

    5. Dropbox Standard Edition with Replay, Monthly Commitment - Monthly billed

    6. Dropbox Standard Edition with Premium Support, Monthly Commitment - Monthly billed

    7. Dropbox Standard Edition with Extended Version History & Premium Support, Monthly Commitment - Monthly billed

    8. Dropbox Standard Edition with Data Governance & Premium Support, Monthly Commitment - Monthly billed

    9. Dropbox Standard Edition with Replay & Premium Support, Monthly Commitment - Monthly billed

    10. Dropbox Standard Edition with Extended Version History, Replay & Premium Support, Monthly Commitment - Monthly billed

    11. Dropbox Standard Edition with Data Governance, Replay & Premium Support, Monthly Commitment - Monthly billed

    N/A

    Yes

    Dropbox Advanced Edition 5TB/license, Monthly Commitment - Monthly billed

    1. Dropbox Advanced Edition 5TB/license with Extended Version History, Monthly Commitment - Monthly billed

    2. Dropbox Advanced Edition 5TB/license with Data Governance, Monthly Commitment - Monthly billed

    3. Dropbox Advanced Edition 5TB/license with Replay, Monthly Commitment - Monthly billed

    4. Dropbox Advanced Edition 5TB/license with Extended Version History & Replay, Monthly Commitment - Monthly billed

    5. Dropbox Advanced Edition 5TB/license with Data Governance & Replay, Monthly Commitment - Monthly billed

    6. Dropbox Advanced Edition 5TB/license with Premium Support, Monthly Commitment - Monthly billed

    7. Dropbox Advanced Edition 5TB/license with Extended Version History & Premium Support, Monthly Commitment - Monthly billed

    8. Dropbox Advanced Edition 5TB/license with Data Governance & Premium Support, Monthly Commitment - Monthly billed

    9. Dropbox Advanced Edition 5TB/license with Replay & Premium Support, Monthly Commitment - Monthly billed

    10. Dropbox Advanced Edition 5TB/license with Extended Version History, Replay & Premium Support, Monthly Commitment - Monthly billed

    11. Dropbox Advanced Edition 5TB/license with Data Governance, Replay & Premium Support, Monthly Commitment - Monthly billed

    12. Dropbox 1 TB Add-On - Billed Monthly

    Dropbox 1 TB Add-On - Billed Monthly

    Yes

    Rw tab
    titleAnnual Commitment, Billed Monthly (To Be Deprecated)

    The following table contains products with Annual Commitment, Billed Monthly. These products are rendered redundant by

    the AC1M products

    their more recent counterparts (Annual Commitment - Monthly Billed). They are kept in the system for purposes of maintaining existing subscriptions to these products.

    Note

    Please mark the products in the following table as Inactive in your BSS

    .This will allow the existing subscriptions to be renewed, and prevent the creation of duplicate subscriptions

    .

    For new annual subscriptions with monthly payments, it is highly recommended to use

    products marked AC1M.

    the new Annual Commitment - Monthly Billed products.

    The existing/deprecated Annual Commitment, Billed Monthly DBOX products (unit=month) will not be changing since the Get Services Definition process cannot update them because we have deleted them from the GSD product list so that they are not created for new instances.

    Alternatively, customers should deactivate them from their end. This can be done by filtering these products and deactivating them.

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    Dropbox Base Product

    Dropbox Extra Features (for Base Product)

    1

    Standard Edition, Annual Commitment, Billed Monthly

    1. Standard Edition Extended Version History, Annual Commitment, Billed Monthly

    2. Standard Edition Data Governance, Annual Commitment, Billed Monthly

    3. Standard Edition

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    2. Standard Edition Extended Version History

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    2. Standard Edition Data Governance

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    2

    Standard Edition, Monthly Commitment, Billed Monthly

    1. Standard Edition Extended Version History, Monthly Commitment, Billed Monthly

    2. Standard Edition Data Governance, Monthly Commitment, Billed Monthly

    3. Standard Edition

    Creative Tools

    1. Replay, Monthly Commitment, Billed Monthly

    2. Standard Edition Extended Version History

    Creative Tools

    1. Replay, Monthly Commitment, Billed Monthly

    2. Standard Edition Data Governance

    Creative Tools

    1. Replay, Monthly Commitment, Billed Monthly

    3

    Advanced Edition, Annual Commitment, Billed Monthly

    1. Advanced Edition Extended Version History, Annual Commitment, Billed Monthly

    2. Advanced Edition Data Governance, Annual Commitment, Billed Monthly

    3. Advanced Edition

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    2. Advanced Edition Extended Version History

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    2. Advanced Edition Data Governance

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    4

    Advanced Edition, Monthly Commitment, Billed Monthly

    1. Advanced Edition Extended Version History, Monthly Commitment, Billed Monthly

    2. Advanced Edition Data Governance, Monthly Commitment, Billed Monthly

    3. Advanced Edition Creative, Tools Monthly Commitment, Billed Monthly

    4. Advanced Edition Extended Version History

    Creative Tools

    1. Replay, Monthly Commitment, Billed Monthly

    2. Advanced Edition Data Governance

    Creative Tools

    1. Replay, Monthly Commitment, Billed Monthly

    5

    Advanced Server, Annual Commitment, Billed Monthly

    N/A

    6

    Education, Annual Commitment, Billed Monthly

    1. Education Extended Version History, Annual Commitment, Billed Monthly

    2. Education Data Governance, Annual Commitment, Billed Monthly

    3. Education

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    2. Education Extended Version History

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    2. Education Data Governance

    Creative Tools

    1. Replay, Annual Commitment, Billed Monthly

    Dropbox Product Details

    To view in BSS all the Dropbox products and add-ons, please go to BSS > Billing > Products module and select the "Advanced Search..." option located at the BSS's right menu of any page and create an advanced search on the pop-up window that appears, under the Conditions tab that looks like this:

    Column Name:

    Field Name

    Operator

    Value

    Values to enter:

    Product Type

    contains

    Dropbox

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    After entering all three values as depicted on the image, please click the Search & Close button located at the bottom of the pop-up window to initiate the search and view the results. 

    Each Dropbox product will have a number of common product characteristics, namely Base Subscription, Number of licensed users, Additional Storage (for Advanced Server Only), and License code for additional users.

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    • Base Subscription: The available values are "Education", "Advanced Edition", "Advanced Server", and "Standard Edition".

    • Additional Storage (for Advanced Server Only): Is a single additional storage pack of either a "10 TB Add-On" or a"50 TB Add-On".

    • Extended Version History (not for Advanced Server): Is the technical characteristic of a Dropbox product that displays whether that product has the specific product feature or not. Its value is true/false.

    • Data Governance (not for Advanced Server): Is the technical characteristic of a Dropbox product that displays whether that product has the specific product feature or not. Its value is true/false.

    • Creative Tools Replay (not for Advanced Server): Is the technical characteristic of a Dropbox product that displays whether that product has the specific product feature or not. Its value is true/false.

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    Important!
    We strictly recommend NOT to edit any of the automatically assigned product characteristics' values. Otherwise, this will cause problems when subscriptions and orders are being executed.

    HelloSign Products List

    The following are the HelloSign products, as they appear in the BSS:

    • Standard Monthly - Direct Purchase

    • Standard Annual - Direct Purchase

    Please note that the Product Type is HelloSign Subscription.

    Upgrade Paths & Mutual Exclusivity for Dropbox Products

    During the "Get Services Definition" process, two main elements are automatically created. These elements are the upgrade paths of the products as well as the mutual exclusivity between them. As a result, no action is necessary on your end.

    Certain subscription upgrades are possible, although the education Editions and the Advanced Server Editions are not upgradable. Also, there are five strict rules during this process:

    • The upgrades are possible between plans with the same billing cycle and the same billing frequency. A user cannot upgrade from a monthly to an annual subscription, or from an Annual Commitment Monthly Billed to a Annual Commitment Annually Billed subscription.

    • A Standard Edition subscription can be upgraded to Advanced Edition or Advanced Server Edition, while the Advanced Edition can be upgraded to Advanced Server.

    • Dropbox plans can be upgraded ONLY to relative products with the same recurring charge.Dropbox plans with Data Governance can be upgraded to plans with Data Governance and Creative ToolsReplay.

    • Dropbox plans with Extended Version History can be upgraded to plans with Extended version history and Creative ToolsReplay.

    Therefore, Dropbox plans with Extended Version History and Data Governance are mutually exclusive services.

    Info

    For HelloSign products, upgrading from monthly to annual is currently not supported, and the two are mutually exclusive.

    Dropbox and Hellosign products are not mutually exclusive.

    Upgrades are effective immediately.

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    Important!
    We strictly recommend NOT to edit any of the automatically assigned upgrade paths or the products' mutual exclusivity relations. Otherwise, this will cause problems when subscriptions and orders are being executed.

    Dropbox Add-ons for "Advanced Server" Edition

    Since the add-ons assignment to their respective products is being done automatically during the "Get Services Definition" process, no action is necessary on your end.
    There are four add-ons linked with the "Dropbox Subscriptions" product type. All four of them, (two 10 TB Add-ons - Billed Annually or Monthly and two 50 TB Add-ons - Billed Annually or Monthly) provide additional storage and are exclusive to the "Advanced Server" Editions.

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    Add-on Changes

    Any change to the add-ons, meaning cancellation or quantity change, is not possible. Also, only one additional storage add-on can be active at the same time; either the 10TB or the 50TB add-on. These add-ons are unique per account and a user cannot have both of them nor more than one of the same type.

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    Important!
    We strictly recommend NOT to edit any of the automatically assigned add-ons to their respective products. Otherwise, this will cause problems when subscriptions and orders are being executed.

    Publishing Dropbox Products & Product Groups in Storefront

    You can publish Dropbox or HelloSign products in your Storeftont either as distinct products or as products within a group (in case you want to offer a number of plans for the same service). In this section learn how to publish a Dropbox or HelloSign product as well as a product group in Storefront. The method for configuring the Basic Storefront Settings of a product and a product group is the same as any other product and product group.

    Table of Contents

    Table of Contents
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