The "Get Hierarchy" action is using the MPNID info, that is kept on the subscriptions, for finding out which are the indirect resellers and as well as for associating tenants with these resellers. However, this process cannot cover the following scenarios:

1. If a tenant has no active subscriptions in the partner center, he is not related to a reseller and is displayed as direct customer in the results set.
2. If a reseller is not related to at least one subscription in the MS partner center, he is not collected from the "Get Hierarchy" process. 

As a result, our tool is not able to import tenants below their resellers if there isn't at least one subscription that "binds" them. For covering this scenario, we allow you to manually associate tenants with indirect resellers using the "Reseller Actions" menu: 

• You can add a new reseller in the matrix list of "Get Hierarchy" using the "Add Reseller" action
• You can assign tenants to a reseller using the "Assign Reseller" action

These actions will allow you to define missing relations between tenants and indirect resellers in the case where there isn't a subscription to relate them.  

Add Reseller 

Firstly, you are able to create a reseller entry in the matrix list of "Get Hierarchy" via the "Reseller Actions" drop-down button where there are 2 options "Add Reseller" and "Assign to Reseller".

By clicking the "Add Reseller" option, a popup will be displayed and you will be able to set the:

• Reseller Name which will be a text field,
• MPNID which will be a numeric field.

Both Reseller Name and MPNID will be mandatory fields because the "Get Hierarchy" will relate BSS resellers based on MPNID. 

The popup that will be displayed when clicking "Add Reseller" is the following:

You can "Save" or cancel his action, from the upper right corner (X) of the popup. 

When you have successfully created the reseller, after saving the pop-up window, with a refresh on the "Get Hierarchy" page, another check will be applied. If there is:

• a BSS Account with the same MPNID or
• none BSS Account has this MPNID
• or more than 2 BSS Accounts have the same MPNID

the corresponding information will be displayed in the "Related BSS Account" field. 

Delete Created Reseller 

You also have the option to delete a created Reseller in order to correct any mistakes done during the creation. This action will be available only to manually-created resellers who have no end-customers assigned to them, and without making any validation on whether he has or not connection to BSS Account. 

When you will select "delete" the following popup will be displayed in order to confirm the action. After the delete, the page will refresh and the reseller will not be displayed in the matrix list. 

However, if you select to "delete" a reseller but the reseller has end-customers, you will be notified with the corresponding message:

Assign End-Customers to Reseller

The action of assigning an end-customer to a reseller can now be utilized either if you have created manually a reseller or the "Get Services Definition" has created automatically a reseller. You can assign more than one end-customers if only they have no subscriptions in MPC. To do so, please select the end-customers' check-boxes from the matrix list and then click on the "Assign to Reseller" drop-down button.

If you have selected an end-customer with one or more subscriptions in MPC, an error message will be displayed when clicking the button and no customers will be assigned. The error message will be "Customer(s) with subscriptions cannot be assigned to a reseller. Please try again. "

When the error above is displayed on the page, the page will be refreshed and the former selected accounts will be displayed in the matrix list unselected.

In case none of the end-customers have subscriptions and are able to be assigned, on "Assign to Reseller", a pop-up window with a drop-down menu will be displayed. In that menu, all the resellers displayed in the "Get Hierarchy" matrix list, will appear (either retrieved from MPC or manually created), for you to choose.

Upon choosing a reseller and clicking on the Assign button, the process ends and the selected end-customers will be displayed as the chosen reseller's end-customers, inside the corresponding matrix list column. 

De-assign End-Customers from Reseller

Additionally, you are able to de-assign the end-customers that have been manually assigned to a reseller. Just go to the end-customers column and click the "View(#)" hyperlink which will redirect you to the end-customers page of the particular reseller. Select the check-boxes of the end-customers you wish to de-assign and then click the De-assign button.  

However, you will not be able to de-assign end-customers that got related to a reseller via the "Get Hierarchy" action and have one or more subscriptions. In case you select an end-customer that cannot be de-assigned this error message will appear "Only manually related customer(s) can be de-assigned. Please try again.".