On certain occasions, the Microsoft Partner Center (MPC) integration with the platform needs to be reconfigured in order to handle connection issues that have to do with the synchronization of accounts. This takes place through the creation of a new Partner Center Web App that replaces the old app that is configured in your Cloud Platform. In this article you will find information on how to perform the required operations on the following applications: Cloud Platform BSS, Microsoft Partner Center and Microsoft Azure Portal
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When to Follow this Procedure!The process outlined in this article is a last resort measure, only to be taken after consultation with interworks.cloud, who will verify the specific conditions that justify it! You will receive this verification through an email from your Customer Success consultant. Usually, the basic pointer to such an integration break-down is a specific crash during BSS account synchronization with MPC (BSS account provisioning sync status=Failed, error: The identity of the calling application could not be established). A user might not understand soon that the integration is damaged, because the integration is otherwise unaffected. Meaning that even if a new BSS account is unable to synchronize, for existing accounts the integration is completely functional. The root cause lies within specific rights permission allocation of the web app, that affect only the creation / synchronization process of new BSS accounts to MPC tenants |
Setting up a New Web App
Follow the process below, to create a new Web App for your MPC:
- Sign into Partner Center with your primary admin account.
- From the Dashboard menu, select 'Account settings', then
- 'App Management'.
- You should see an '
- Unregister' option for your existing web app.Click that.
- Then register a new app with default settings. The old
- App will not be deleted.
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Keep in mind that since the platform can still be used for making changes in existing tenants, you should do the change outside of working hours |
Configure the New App in your Cloud Platform
After you register the app and you must configure it in the appropriate section of the platform, following these steps:
Now, you will need to change the app permissions, configure some properties of the new App in the following manner:
1. log in in your 'Azure portal', with your admin account,
2. locate app registrations (azure_permissions1.png)
3. select the new web app, locate its permissions (azure_permissions2) and add according to the screenshots (web_app_permissions1-6). You might need to add a new app under the web app.
In case you want us to do it, you will need to send us the password of the partner center global admin user.
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