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Introduction

This article describes information on how to manually register backup client in case the user has successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

Below steps are also usefull if the user needs to re-register a client machine to another Backup Account.

For Windows OS

Acronis Backup Cloud (current version)

1. Open Command prompt and navigate to C:\Program Files\BackupClient:
   cd "C:\Program Files\BackupClient\RegisterAgentTool"
2. Issue this command to register the client machine:
   register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

1. Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
   cd "C:\Program Files\BackupClient\BackupAndRecovery"
2. Issue this command to register the client machine:
   register_msp_mms.exe register https://cloud.acronis.com <account> <password>

Linux OS

Acronis Backup Cloud (current version)

1. Open terminal as root user.
2. Type in the following command to register the agent:
   /usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

1. Open terminal as root user.
2. Type in the following command to register the agent:
   /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>

OS X

Acronis Backup Cloud (current version)

1. Open terminal.
2. Execute:
   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

1. Open terminal.
2. Execute:
   sudo "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://cloud.acronis.com <login> <password>

Password Issue

The password contains special characters, and this error is shown while providing correct credentials:

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1. Encode the password into base64 format: https://www.base64encode.org/
2. Specify the encoded password using the -base64 (for version 7.5) and -b or --base64 (for version 7.7) parameter. For a Windows agent, it would be:
   • 7.7: register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -b -p <encoded password>
   • 7.5: register_msp_mms.exe register https://cloud.acronis.com <account> -base64 <encoded password>

Conclusion

Following this article should help troubleshooting the majority of Acronis manual registration issues, which steps are also provided from Acronis it self.

For further support,

contact us at

support@interworks.cloud