Introduction

The following tutorial  is addressed to domain administrators and it will lead them to a successful and easy creation & management process! 

The key components to fulfill this guide are the platform login credentials and the use of any browser.

Step 1 - Access the account

Initially login to the CloudPlatform with the proper credentials (username & password). After the successful login,

reach the Account Home. 

Step 2 - Add a Domain

In case there is already a domain added, skip this step. 

• To add a Domain, follow the steps:

a) Click on button "Domains" at the Account Home.
b) Click on button "Add Domain" and select Domain's type.

c) Specify Domain Name and Provisioning Options and click on "Add Domain".

Step 3 - How to add a Hosted Organization

 In case there is a Hosted Organisation created, skip this step

• To create a Hosted Organization, follow the steps:

a) Click on button Hosted Organizations at the Account Home.

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b) Click on Create New Organization.

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c) Specify Hosted Organization's details and click on Create Organization.

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Step 4 - Mailbox creation 

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Create Create

• To create a Hosted Exchange Mailbox, follow the steps:

a) Click on button "Hosted Organizations" at the Account Home.

b) Click on the Organization Name at which you want to add mailboxes. If there isn't any Organization Name, please see previous steps. 

c) Click on "Mailboxes" from the left menu and then click on button "Create New Mailbox" Image Modified

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b) Specify the user's details and select Mailbox Plan.

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c) Click on "Create Mailbox".

Step 5 - Mailbox Management 

In order to manage a mailbox navigate yourself to the left menu and click on Mailboxes.

Search for the mailbox that you want to manage and click on the display name. 

General 

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Change Pass Change Pass

The contact information of a mailbox are hosted under the General tab. The changes available in this tab are the following  : 

• Display Name : The display name is how the account will appear as sender or receiver during a mail communication process.  Thus, Panagiotis Koskeridis instead of panagiotis.koskeridis@demote.gr. 
• Password: Filling the password and the confirm password fields (check How to change password to a mailbox).
• Disable User: By ticking this radio button will disable (but it will not delete) the user . 

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  Disable user Disable user

• First/Last name, Initials, External e-mail : Personal details of the account. 
• Notes: A field used from domain administrator just for.. notes! This field it is not visible to other users.
• Company Information, Contact Information, Address, Advanced : Filling up those details will create an excellent contacts full of information about the person that will use this mailbox.

Settings 

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Disable - Plan Disable - Plan

Under the Settings tab the domain administrator will be able to :

• Hide from Address Book: Hide the targeted mailbox  from the domain address book.
• Disable Mailbox : keep the account details but the mail box will be disabled 
• Mailbox plan : change  the mailbox storage size .
  • Hosted Exchange Basic : size 1GB
  • Hosted Exchange Professional :  size 25GB
• Maillbox size: create a custom size rule for the targeted mailbox.

E-mail Addresses 

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Email Addresses Email Addresses

From this tab the domain administrator is able to :

• Add more Email Address  of the same or different domain (both domain must be under the same organization) 
• Select the primary Email address of the user
• Delete one or more mail addresses  of the user

Mail Flow Settings 

Forwarding Address 

From the Mail Flow Settings tab a domain administrator is able to manage any flow action concerning the targeted mail account. 

To forward all the incoming emails to a different address of the same organization : 

• Have the Enable Forwarding radio button ticked.
• Search from the destination email by clicking on  .
  It is possible to create a Forwarding rule to an external email addres but fist a contact to the targeted external email must be created! Check Mail forwarding to external email.

Sent on Behalf

To grand permission to a mail account,  to sent messages on behalf of another user click on , and search the mailbox of that user. 

Accept \ Reject Messages From 

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To restrict the mail exchange of a user tick the Only senders in the following list / Senders in the following list  . You are able to select one or more mail accounts or even to upload a file that contains an email list.

In order to restrict the message exchange from or to specific email addresses, contacts must be created in Contacts Section. Check How to create a Contact!

Permissions

Send As 

The administrator is able to grand permission to a mailbox to Send As a different user.  

Full Access

Using this function will grand full access permission to another user. Full access means that the targeted user will use the mailbox like it was his.

Setup Instructions 

This section contains instructions about how to configure\setup a mailbox to other devices.

Mobile Devices 

In this tab the mobile devices that this mailbox has been setup-ed will be appeared as a list.   

Conclusion 

Having done reading the above tutorial will have as a result to gather the full knowledge needed in order to create or manage an organizational account.