Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Excerpt

In interworks.cloud platform, the Acronis CSP Contract products are defined by the "Acronis Cyber Cloud for Service Providers" product type under its nine distinct Tiers (one product per tier).


Getting the Product Type for Acronis Cyber Cloud Products


After completing the activation of the Acronis Cyber Cloud products for Distributors you should run the Get Services Definition in the Acronis Cyber Cloud Application Settings page. This action will create the Acronis Cyber Cloud for Service Providers (CCSP) product type in your Cloud BSS. For more information on how to initiate the asynchronous running of the Get Services Definition process, please check the 'Get Services Definition' Action - Non Microsoft page.

Image Modified

You can locate the Acronis Cyber Cloud for Service Providers (CCSP) product type in BSS > Setup > Billing > Products > Product Types. 

This product type has the following property:

  • Tier. This is a product characteristic that defines the Acronis tier of each product.


Product Billing Characteristics

When creating Acronis products, please note that Billing Date must be set to Set specific billing date and First day of the month. These options are set automatically only when products are created via Get Services Definition.






Understanding Contracts & Assigning Minimum Commitment Amounts Per Contract Product 


The Acronis CSP Contract products are eight pay-per-use (PPU) contracts along with one Promo contract product.

  • The first Acronis CSP Contract has a Minimum Commitment of zero(0) USD.
  • The other seven Acronis CSP Contracts have a Minimum Commitment, ranging from 250 USD to 25,000 USD.
  • The Acronis CSP Promo Contract product also has a Minimum Commitment of ninety nine(99) USD. **
Rw ui textbox macro
typenote

** Acronis CSP Promo (Tier) Contract Product Has Become Unavailable For New Purchases After the 1st of November, 2023

The Promo Tier is available only to existing subscriptions created before the 1st of November, 2023. For new purchases it is unavailable after the 1st of November, 2023.
👉Please note that MSPs and Distributors that have the Promo Tier Contract product in their Acronis catalog must deactivate it , as shown below, to prevent new purchases, after the 1st of November, 2023.


Rw ui textbox macro
typeinfo

As of January 2024, Acronis has introduced two new Tiers in their offerings:

  • Tier 2 (with a new Commitment Amount of 500 USD)

  • Tier 7 (with a Commitment Amount of 25,000 USD)

Tier 7 and Tier 2 are entirely new and will be added as extra tiers over the existing ones (Tier 1-6). However, since the new Tier 2 replaces the existing one, all the existing tiers from Tier 2 until Tier 5 will be renamed respectively to Tier 3 until Tier 6.

(warning) Therefore, from the release 3.28.128 the 2 new Tiers (Tier 2 & Tier 7), are available to the Acronis Distributors of our Platform, as long as the 'Get Services Definition' process has run on all the Acronis Service Manager Instance(s). 


Each of these products (except for the Promo) is classified to a certain Tier and as a result, seven distinct Tiers (with an actual Minimum Commitment) exist along with another Tier called "Promo"(unavailable after 01/11/2023). They offer great value under the form of a contract, instead of picking them individually, due to cost differences. These products are only available to Resellers from their Distributors.

The Acronis CSP Contract products' invoicing is being produced at the end of each month based on their latest consumption in relation to the Minimum Commitment. Our BSS platform handles such products as pay-per-use (PPU) subscription products, meaning that their initial cost during the ordering process will be zero (0) and after the first month the PPU costs will be calculated and invoiced, depending on the Minimum Commitment.

Rw ui textbox macro
typeinfo

What is "Minimum Commitment" or "Commitment Amount"?
It is the aggregate amount that the reseller has agreed to submit to his distributor in order to gain access to specific services or advantages (for example lower pricing) to the terms and conditions of this Agreement.


How does the "Commitment Amount" work?
A reseller agrees to a Commitment Amount, which means that if they consume less than this amount, they are going to pay for the fixed Commitment Amount. However, if they consume resources that their charges (before tax) are equal to or more than the Commitment Amount, they will pay for their actual consumption.

       Example: Acronis CSP Contract product X has a Minimum Commitment of 1,000 USD, per month. Upon ordering it, the cost is zero (0).

  • If at the end of the month your pay-per-use charges have summed up to a total of 850 USD, your monthly debit invoice will indicate the summed total usage charges of 850 USD but the payable amount will be the product's X minimum commitment of 1,000 USD even though your monthly total was less.
  • On the contrary, if at the end of the month your pay-per-use charges have summed up to a total of 1,150 USD, meaning 150 USD above the minimum commitment of product X then the monthly debit invoice will not depict the amount of the minimum commitment. It will only depict the invoice items.

    Hence, the logic of the Acronis Contract debit invoices is that when the latest usage costs are less than or equal to the Minimum Commitment, then the invoice will display in detail those costs as well as the remaining amount to reach the Minimum Commitment price, also known as "Minimum Commitment Amount Fee". Otherwise, when the latest usage costs exceed the Minimum Commitment, then the invoice will display in detail only those extra costs.
    For more elaborate invoicing information you can proceed to the "Billing an Acronis CSP based on his Contract#InvoicinganAcronisCSPContractProduct" page.


Since the minimum commitment is not automatically assigned to each contract product, during the "Get Services Definition" process, you need to manually assign them
The following table identifies the eight-tier Acronis contract products(6 existing Tiers plus 2 new Tiers after January 2024) and the Promo contract product (unavailable after 01/11/2023) along with their corresponding minimum commitment per tier.

Acronis Contract Product in BSS
(Before January 2024)

Minimum Commitment per Tier 
(Before January 2024)
Acronis Contract Product in BSS
(After January 2024)
Minimum Commitment per Tier 
(After January 2024)
Acronis Cyber Cloud for Service Providers - Tier 00 USDAcronis Cyber Cloud for Service Providers - Tier 00 USD
Acronis Cyber Cloud for Service Providers - Tier 1250 USDAcronis Cyber Cloud for Service Providers - Tier 1250 USD
Acronis Cyber Cloud for Service Providers - Tier 21,000 USDAcronis Cyber Cloud for Service Providers - Tier 2500 USD
Acronis Cyber Cloud for Service Providers - Tier 32,000 USDAcronis Cyber Cloud for Service Providers - Tier 31,000 USD
Acronis Cyber Cloud for Service Providers - Tier 44,000 USDAcronis Cyber Cloud for Service Providers - Tier 42,000 USD
Acronis Cyber Cloud for Service Providers - Tier 510,000 USDAcronis Cyber Cloud for Service Providers - Tier 54,000 USD
N/AN/AAcronis Cyber Cloud for Service Providers - Tier 610,000 USD
N/AN/AAcronis Cyber Cloud for Service Providers - Tier 725,000 USD
Acronis Cyber Cloud for Service Providers - Promo*99 USDAcronis Cyber Cloud for Service Providers - Promo*99 USD

*Promo Tier: It is available only to existing subscriptions created before the 1st of November, 2023. For new MSPs it is unavailable after the 1st of November, 2023.


Rw ui textbox macro
typenote

Acronis Imposed New Minimum Commitment Amount for Countries US, UK, Ireland and Australia Only for New Acronis Partners After January 2024

For New Acronis Partners in U.S , U.K , Ireland and Australia the minimum commitment is changed as described in the following table.

Existing Acronis Partners in these regions (US, UK Ireland, Australia) remain in the same Tier.

  1. Acronis Distributors should perform the Get Services Definition process in their Acronis Service Manager in order for the Acronis Product Catalog to be updated with new products and changes to existing Acronis Products.
  2. Then, they should deactivate “Acronis Cyber Cloud for Service Providers - Tier 1” product to be unavailable for new purchases.
  3. For purchases in minimum commitment amount , they should use the product “Acronis Cyber Cloud for Service Providers - Tier 2” and onwards.

(info) Deactivating the 'Acronis Cyber Cloud for Service Providers - Tier 1' for New Purchases from New Acronis Partners in the following Countries: US, UK, Ireland and Australia
In BSS, please visit the "Acronis Cyber Cloud for Service Providers - Tier 1" product page and deactivate it, to prevent new purchases.

By deactivating it, the product is no longer available for purchase and Upgrades or Downgrades to this Tier 1 are not allowed.


Rw ui textbox macro
typeinfo

Changed Imposed on Tiers by Acronis After January, 2024

As previously mentioned, the change imposed by Acronis after January 2024 means that the existing Tier 2 up until the existing Tier 5 are now renamed to Tier 3 until the Tier 6. 

  • Existing Tier 0 experiences no changes, and has the existing Commitment Amount of 0 USD
  • Existing Tier 1 experiences no changes, and has the existing Commitment Amount of 250 USD
  • The new Tier 2 is added inside the list of available tiers, having a new Commitment Amount of 500 USD
  • Existing Tier 2 renamed to new Tier 3, having the existing Commitment Amount 1000 USD

  • Existing Tier 3 renamed to new Tier 4, having the existing Commitment Amount 2000 USD

  • Existing Tier 4 renamed to new Tier 5, having the existing Commitment Amount 4000 USD

  • Existing Tier 5 renamed to new Tier 6, having the existing Commitment Amount 10000 USD

  • The new Tier 7 is added inside the list of available tiers, having a new Commitment Amount of 25000 USD

Therefore, each existing Tier (2-5) is essentially renamed (as Tier X +1) since they carry the same (existing) Commitment Amount, but they experience a renaming***. Also, the provisioning actions to Acronis will continue tο be executed as they were in the past.

*** The renaming of the respective Tiered products, mentioned above, is being handled by the Update Product Names option called “Continuously update names“ which is located inside each Acronis Service Manager instance.
Image AddedOn manually created products, only the product characteristic is updated, so distributors can and should update manually the description of the product and the code of the product.


To assign the minimum commitments to their corresponding Acronis Contract products in BSS, based on the table above, navigate to BSS > Billing > Products and utilize the Advanced Search option to search for the product type "Acronis Cyber Cloud for Service Providers".



All eight contract products, along with the Promo product (unavailable after 01/11/2023), will appear in the search results.


All you have to do is repeat the following four steps for each contract product.

  1. Open the contract product.
  2. Click on the "Edit Recurring Charges" button located under the Pricing section of the product.
  3. Fill in the corresponding "Commitment Amount" of that contract product's tier to the respective field.
  4. Save the edit.


Setting Contract products as Mutually Exclusive


Afterwards, you need to define that all eight Acronis Contract products, along with the Promo product (unavailable after 01/11/2023), are mutually exclusive since they cannot co-exist under the same Service Provider (reseller). For enforcing this rule, our system will not allow a reseller to purchase an Acronis Contract product if he has already an active subscription for another Acronis Contract product.

For setting Contracts that are mutually exclusive, the "Set Mutually Exclusive Products" action is utilized and can be found on the overview page of each Acronis Contract product. This action displays a pop-up for defining the Contract products that are incompatible with the selected Contract product. All you have to do is select all the Contract products from the list and Add them to the exclusion. You need to repeat this process for each one of the eight Acronis Contract products along with the Promo product (unavailable after 01/11/2023). For more information regarding the rules of Mutually Exclusive products, please proceed to the "Mutually Exclusive Products" page.


Adding Acronis CSP Contract Products to a Product Group


Since there are eight such contract products from Acronis and one Promo product (unavailable after 01/11/2023), our suggestion is to create a product group that will contain all those products. To do so, please go to BSS > Billing > Products and click from the action button menu the Add > Add Product Group. Now, on the pop-up window that appears, create the product group as per the following screenshot.

 

Description: Fill in a distinct name for the product group.

Category: Choose a predefined category from the folders' icon or create a new one for the product group to reside in.

Industry: Choose a predefined industry or create a new one for the product group to reside in.

Product Type: Choose the Acronis product type "Acronis Cyber Cloud for Service Providers" from the Acronis instance that was created and updated via the Acronis Service Manager.

Include all products: You can choose to enable this checkbox option in order to allow the system to automatically add all eight Acronis CSP Contract products along with the Promo Contract product (unavailable after 01/11/2023) under the product group. Otherwise, you can do it manually by assigning them yourself.


Afterwards, by saving the changes, a new Acronis product group is created and the products are added to it either automatically or manually.


The last action to be done is to publish the product group to your Storefront. By clicking on the "Storefront Settings" Shortcuts' button, under the pop-up that appears, click to enable the checkbox "Publish to Storefront" and proceed to populate the marketing material of this product group.


Lastly, save your changes so as to publish the product group to your Storefront successfully.


Table of Contents


Table of Contents
excludeTable of Contents