Our platform will facilitate the dispatch of notifications in case of auto-migration process failure and when the auto-migration process has been completed successfully, as shown in the Table below.
All email notifications are sent to the primary account contact of the legacy subscription.
In case of tier 2 relationship involving a Reseller (bill to account) and an End-customer, the notification messages are sent by default to both the Reseller (Cc) and the End-customer (To).
To customize the messaging and/or the recipients, the BSS user is able to view and edit the notifications in the Setup of their organization following SetUp > Administration > Notifications> Customer Notification Details
Please note that you need to activate the Notifications
Migration Completed Successfully
Once the migration process is successfully completed in both MPC and interworks.cloud platforms, a notification titled “Migration completed successfully” will be dispatched. You can find this notification in the “Subscriptions” folder under the “Customers Notifications” section in the BSS Setup. The notification includes information about the migrated legacy subscription and the NCE subscription created from the migration process.
Note: If the migration process results in multiple NCE subscriptions (due to add-ons on the legacy subscription), the notification will only provide information about the primary NCE subscription.
Migration Failed to be Completed in our Platform
After the migration is completed in MPC, our platform initiates an internal migration process that consists of the following steps:
Data Retrieval & Validation: To complete the migration in our system, we require a unique BSS legacy subscription synced with the migrated MS legacy subscription. If we find two BSS subscriptions in different BSS organizations linked with the same migrated subscription, we will abort the migration import since we cannot determine which subscription to migrate. In this case, the notification “Migration validation requirements not met” will be dispatched.
Cancellation of Legacy Subscription - If we fail to cancel the legacy subscription in our platform, we will dispatch the notification “Auto cancellation failed during migration”.
Creation of the NCE Subscription(s) - If we fail to import the NCE subscription(s) in our platform, we will dispatch the notification “Auto creation failed during migration”.
When the Auto-Migration feature in our platform has failed for any of the aforementioned reasons, there are three Failure Notification Email messages that can be dispatched depending on the step (A - B - C) in which the failure occurred. Please check all three cases from the tabs below:
Editing the Successful & Failed Migration Notifications
BSS users can edit all four of the aforementioned systemic notifications relating to the Auto-Migration feature of our platform through their BSS Setup of their organization by navigating to BSS Setup > Administration > Notifications> Customer Notification Details and selecting the entity Subscriptions.
If you receive any of the notifications mentioned above, it indicates that the BSS platform and the Microsoft Partner Center are not aligned. To resolve the reason for the failure of the Auto-Migration process, further assistance is required from the Inteworks support team. They will help you identify the root cause of the issue and provide you with the necessary steps to resolve it.
Migration Failed to be Completed in MPC
If Microsoft fails to complete the migration within 72 hours, no notification is dispatched from the interworks.cloud platform.