Volume Discounts on New or Existing (Synced or Unsynced) End Customers

When a synced reseller places an order for:

A new unsynced end-customer, that end customer will receive volume discounts depending on the number of licenses/consumables of the Adobe add-ons(products) that are being ordered (for the first time), since our system will calculate the applicable discount level/tier.
An existing unsynced end-customer, that end customer will receive volume discounts depending on the number of licenses/consumables of the Adobe add-ons(products) that are being ordered (for the first time), since our system will calculate the applicable discount level/tier.
An existing synced end-customer, that end customer will receive volume discounts depending on their existing Adobe discount level/tier, since our system will calculate the applicable discount level/tier based only on the Adobe system current discount level/tier.

When an unsynced reseller tries to place an order for any of their end customers, the system will not allow it since the reseller must always be synced with Adobe prior to placing an order. Therefore, the reseller must first complete the registration process analyzed in the https://kb.infiterra.com/wiki/spaces/ICPD/pages/610893825/Ordering+an+Adobe+Product#OrderinganAdobeProduct-Reseller'sAdobeRegistrationinStorefrontPriortoOrdering section.

Overall the volume discounts per level/tier are always available and applicable to the end customers of a reseller when that reseller is registered and synced with Adobe. Otherwise, the reseller cannot place Adobe orders at all. Also, the volume discount price does not require the end customer to be synced.

Volume Discount Level/Tier Informative Messages VisibilityVDL

A synced reseller can see, inside the Basket Items page in the Storefront, the actual Adobe Volume Discount Level/Tier that is used for the price calculation in the form of an informative blue-ribbon message while ordering a new Adobe add-on or increasing the quantity of an existing one. This message is highlighted in green on the screenshot above, and depicts the actual Adobe Volume Discount Level/Tier of the selected end customer. The level/tier is calculated based on the end customer’s current level/tier in Adobe, along with the add-on quantity of the new Adobe order, right after the synced reseller has chosen an existing end customer or created a new one, all under the option, It is for reselling.

Prices of the specific Adobe Products are calculated based on Volume Discount Level X.
('X' stands for the level number (1-4), which is analyzed on the Adobe VIP MP Volume Discount Per Level page in great detail.)
Prices of the specific Adobe per transaction products are calculated based on Volume Discount Tier Y.
('Y' stands for the tier number (1-7), which is analyzed on the Adobe VIP MP Volume Discount Per Tier page in great detail.)

Moreover, when a Storefront user purchases both an Adobe Teams or Enterprise license and an Adobe Sign transaction product in the same order, the following message will be displayed:

Prices of the specific Adobe products are calculated based on Volume Discount Level X and for the Adobe per transaction products based on Tier Y.
('X' stands for the level number (1-4) and 'Y' stands for the tier number (1-7), which are both analyzed on the Adobe VIP MP Volume Discount page in great detail.)

However, in case an error occurs during the communication between the two systems (BSS & Adobe), a warning message is displayed instead, stating the following:

Volume Discount Level/Tier for Adobe products could not be retrieved.

To view the aforementioned info box, you need to re-run the Get Service Definition action for the related Adobe instance.

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