Managing Renewals for NCE Subscriptions

Owned by Oleg Melnykov (Deactivated)
Last updated: May 10, 2024 by Panagiotis Papanastasiou
3 min read

This page contains the rules which have been put in place to ensure consistency between the interworks.cloud Platform and the Microsoft Partner Center (MPC), concerning the renewals of NCE Subscriptions. Renewals are available to NCE Subscriptions with both qualifications of products (Commercial & Public Sector).

 

For information regarding the scheduling of changes, please see the page Scheduling Subscription Changes with Future Requests.

Please note that only NCE Subscriptions with Commercial NCE products can utilize scheduled changes.

In the upcoming releases, the scheduled changes will also be available to NCE Subscriptions with Public Sector NCE products.

The following rules apply to all change requests for Microsoft New Commerce Experience (NCE) subscriptions:

  • If the subscription status is not Active, renewal requests cannot be managed.

  • If a request already exists in the Microsoft Partner Center, a new request cannot be submitted.

  • If the request is canceled in the Storefront, it will also be canceled in the Microsoft Partner Center (MPC). This applies regardless of whether any extra actions have been added to the MPC (e.g., to change the billing cycle).

Please note that there will be no request for confirmation when a request is canceled in the Storefront.

To use the Manage Renewals function, the CSP should have the following 2 GDAP roles assigned:

  • Directory Reader

  • Global Reader

 

You can also check the following two tabs containing two videos on managing the renewals of NCE subscriptions from the Storefront and the BSS.

 

Process Flow

This section demonstrates the flow of the Manage Renewal process when a quantity change request is submitted for an NCE subscription.

The storefront user clicks on the I want to… button and then clicks on the Manage Renewal option:

The Renewal Options dialog box pops up, allowing you to specify your change(s). Click on Save to submit the request:

The request can then be verified in the Storefront in the Requests section in the subscription view:

 

The request is sent to the Microsoft Partner Center via an API call. By logging into the Microsoft Partner Center at https://partner.microsoft.com/en-US/, you can select the subscription and then click on the Manage Renewal option to verify the request.

 

Table of Contents