The interworks.cloud automation platform NCE benefits

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Stay focused and thrive in the new commerce experience. Automation is your most valuable ally!

Microsoft’s vision for the Cloud Solution Provider (CSP) program started to become true when the New Commerce Experience (NCE) was launched back in 2019. Later, in October 2021, Microsoft set the second milestone of transforming the CSP business and provide all CSP partners  with new sales capabilities, new rules and new subscription management functionalities for  seat-based Microsoft 365, Dynamics 365, Power Platform, and Windows 365 offerings.

As a Cloud Automation Platform provider, we are committed to decode all the new NCE requirements, technical specifications and business capabilities and drawbacks or risks and guide you through this journey, ensuring that you stay focused on your business adaptation and grow.

For this reason, our cloud experts are engaged into fully understanding, analyzing, and quickly offering solutions to you for all the significant changes brought by Microsoft, through our platform. Our mission target is to provide you with the operational tools that bring value to your business and give you the power to:

·       quickly adapt to these changes

·       ensure your efficiency

·       minimize your credit risk exposure

·       smartly build your commercial plans, and

·       move ahead competition

The interworks.cloud NCE Key Benefits

Based on our experience and the studies of our market analysts, we selected the most important business and technical functionalities that our cloud automation platform provides and ensure your CSP business continuity and success. So, let’s look at them, ranking them by their business importance!

1.Unique Credit Risk Handling

With the limitation in the cancellation window, long commitment periods promoted and the pressure of being held financially responsible against Microsoft for all subscriptions bought, we really understand your headache! The interworks.cloud platform can lift the heaviest load off your business shoulders and assist you in minimizing the credit risk of your CSP business in the NCE, with multiple automation goodies:

a. The offered billing (payment) options can be available only to the resellers/customers you select.

b. You can offer the monthly billing plan with a selected additional charge to reflect your financial exposure costs.

c. Credit limit allowance, which is embedded in our platform, is the perfect way to limit and control the financial expenditures of your resellers/ customers.

d. Non-payment issues can be quickly identified through our platform, and you can set your own rules to automate the subscription suspension, without having to wait for your financial department’s notification or reports.

2.Product Catalog & Pricing automated updates

Products Pricing changed in many ways and now prices are defined based on the market country, the buying options, the segment, and the promotion. With interworks.cloud and our integration with Microsoft, you can automatically update your product catalog each month for primary & addon products for Microsoft 365, Office 365, Power Point and Windows 365 offerings for all the market countries you sell to. Once updated, you can draw your commercial policies and publish your offerings to your Marketplace!

3.Dynamic pricing during purchase

Product pricing became more customer-centric and more agile, with multiple variations depending on the term, the billing option, the customer qualification, the country, and the currency. The difference with the Traditional offerings pricing, is that in the NCE world, a product and all its available variations, come under the same SKU.  

A simple way, yet non-automated way, to maintain all these information could be to keep copies of the same product and sell all the options available to your customers with a different offering. But maintaining all those copied products, can be a real nightmare and we love solving complex problems! With interworks.cloud you can keep one catalog product for each SKU and enjoy a dynamic pricing automation for multiple market countries, multiple currencies (even the ones not supported by Microsoft) , multiple customer qualifications, all term durations and billing plans, under one single catalog product!

Pricing is dynamically built during the order process upon purchase configuration, based on the customer country and other preferences. You, as a CSP, do not have to configure the buying price or recreate the price modeling logic, since our platform does it for you automatically, adding the markup or margin percentage you have defined!

4.Billing Frequency Automation

Billing options (i.e monthly payment of an annual subscription) are the key selling points that the CSPs can use to promote and sell long-term customer commitment subscriptions. With interworks.cloud commerce platform, you can offer to your resellers or customers of choice, the billing plans (upfront, monthly) for the NCE offerings and manage your risks. Your resellers or customers select the payment terms during purchase configuration and our platform automatically creates the respective payment plan and issues the corresponding invoices at the billing anniversary date.

5.Billing automation & Subscriptions Health Check

Billing is the most crucial and most difficult part of automating your CSP business. Prorated calculations, numerous subscriptions billing cycles, payment options, mid-term changes, upgrades,  price protection rules, cancellation refunds, suspensions, and all other subscription management actions, dynamically change the billing data and your automation platform should systemically support all the above scenarios. We are proud of the automated billing engine of our platform and the time it saves you! Invoices are issued automatically by our platform, are shared with the customer via email or your marketplace and can be paid by your resellers/customers on a self-serve mode through your marketplace using our established payment gateways.

On top of that, our Health Check Mechanism searches for any discrepancies between the data kept in our platform and the Microsoft Partner Center and highlights the issues found.

6.Cancellation & Suspension Management

You as a CSP and your resellers or customers in your Marketplace can view the cancellation window for every active subscription and cancel a subscription or reduce the number of seats within the 7 days window.  Suspension and re-activation are also supported by the interworks.cloud platform to reduce the risk of financial exposure for the CSP.

7. Automatic Promotional Pricing

Enjoy the benefits of our integration with Microsoft! The interworks.cloud platform discovers the promotion available, depending on the product, the customer eligibility and purchase options like term and billing options, and automatically applies the promotional discount to any subscription created through the interworks.cloud platform.

8. Prerequisite Control for NCE Addon NCE offerings

The interworks.cloud platform runs a prerequisite control every time an addon is purchased  to check whether the customer is eligible to buy this specific addon.

9. Automatic Provisioning

As always, interworks.cloud platform guarantees an effortless experience for you and your resellers and customers, making difficult tasks look easy! Enjoy automated NCE license provisioning for all actions like creating a new subscription, changing, renewing cancelling, suspending, and re-activating seat-based licenses.

10. Subscription Management features

Provide the valued autonomy to your resellers/ customers to perform main subscription management functions through your Marketplace or do it internally, through your Business Support System:

a.       Increase/ Decrease of seats

b.       Automated Renewal Toggle on/off

c.        SKU upgrades (expected soon)

11. Perpetual Licenses in the NCE

Microsoft Perpetual Licenses are available for Government, Education, and Non-Profit Customers. Microsoft CSPs using interworks.cloud platform can automatically update their product catalog with Microsoft perpetual licenses of Government, Education, and Non-Profit qualification for all currencies and all market countries they sell to. 

11. Built-in Bulk Migration Tool

Transition your Legacy subscriptions to NCE in an automatic way with the Migration Tool, which is available for you and your resellers or customers. Select a Reseller or Customer, check their subscriptions eligibility to transition to the NCE, select the subscriptions you want to migrate, apply your transition options, and start the migration! As simple as that!

 12. Unparalleled Consulting Experience

Above all the technical capabilities of our platform,  we work closely with you to achieve your strategic growth goals:

·       With a truly global experience in more than 70 countries, we understand exactly what you need.

·       With a global pool of 100+ uniquely qualified cloud experts, we are always by your side to address your needs.

·       We guide you through success every step of the way. Benefit from our advanced onboarding and specialized training.

·       We believe in strong partnerships, and we support you in expanding your competitive advantage as an IT seller. We grow together.

·       We are always by your side to support you all the way through your digital transformation. Our customers love talking to us and we love being next to them.

Allow interworks.cloud experts to guide you through your CSP transition journey and ensure your success!