The interworks.cloud core NCE solution

Owned by Vaso Zanidou
Last updated: Nov 09, 2023
7 min read

 

 

The interworks.cloud platform enables the CSPs to sell, provision, manage and bill the seat-based Microsoft 365, Dynamics 365, Power Platform, and Windows 365 NCE offerings, the Software Subscription and Perpetual licenses in the NCE and released key-business and technical functionalities to ensure your CSP business success.

Monthly NCE Features Updates

Our Microsoft Alliance team is working along with Microsoft Preview Teams, Product Managers and you as CSPs to update the platform features and stay aligned with Microsoft’s requirements. Our Engineers work in 3-weeks delivery sprints, using the Agile methodologies and modern automation building tools to bring new features to interworks.cloud platform each month.

This is a representation of available NCE-related features that are supported or expected in the interworks.cloud platform.

The solution offered by interworks.cloud platform that allows you to be fully NCE compliant and competitive!

Unique Credit Risk Handling

With the limitation in the cancellation window, long commitment periods promoted and the pressure of being held financially responsible against Microsoft for all subscriptions bought, we really understand your headache! The interworks.cloud platform can lift the heaviest load off your business shoulders and assist you in minimizing the credit risk of your CSP business in the NCE, with multiple automation goodies:

a. The offered billing (payment) options can be available only to the resellers/customers you select.

b. You can offer the monthly billing plan with a selected additional charge to reflect your financial exposure costs.

c. Credit limit allowance, which is embedded in our platform, is the perfect way to limit and control the financial expenditures of your resellers/ customers.

d. Non-payment issues can be quickly identified through our platform, and you can set your own rules to automate the subscription suspension, without having to wait for your financial department’s notification or reports.

 

Product & Pricing automated updates

Update your product catalog instantly for primary & addon products for Microsoft 365, Office 365, Power Point and Windows 365, Perpetual and Software Subscription licensing offerings for all the market countries you sell to.

 

Multi-dimensional dynamic pricing for all NCE offerings.

Enjoy a dynamic pricing automation for multiple market countries, multiple currencies, multiple qualifications, all term durations and billing plans, using one single catalog product!

 

Billing Frequency

Offer to the selected resellers or customers, based on your preferences, the NCE billing plans (upfront, monthly), to manage your risk and enjoy the automatic creation of the respective payment and billing plan. Your resellers or customers select the payment terms during purchase configuration. They can choose either to pay upfront or with monthly installments.

 

Automatic Promotional Pricing

Enjoy the benefits of our integration with Microsoft! The interworks.cloud platform discovers the promotion available, depending on the customer eligibility and order options, for any purchase is placed through the interworks.cloud platform, and automatically apply the promotional discount.

 

Automatic Provisioning & Billing

As always, interworks.cloud platform guarantees an effortless experience for you and your resellers and customers, making difficult tasks look easy! Enjoy automated NCE license provisioning and billing flows for all provisioning actions like creating a new subscription, changing, renewing cancelling, suspending and re-activating seat based licenses.

 

Billing automation & Subscriptions Health Check

Billing is the most crucial and most difficult part of automating your CSP business. Prorated calculations, numerous subscriptions billing cycles, payment options, mid-term changes, upgrades,  price protection rules, cancellation refunds, suspensions, and all other subscription management actions, dynamically change the billing data and your automation platform should systemically support all the above scenarios. We are proud of the automated billing engine of our platform and the time it saves you! Invoices are issued automatically by our platform, are shared with the customer via email or your marketplace and can be paid by your resellers/customers on a self-serve mode through your marketplace using our established payment gateways.

 

Cancellation & Suspension Management

You as a CSP and your resellers or customers can view the cancellation window for every active subscription and cancel a subscription or specific number of seats within the 7 days canelltion window.  Suspension and re-activation is also supported by the interworks.cloud platform to reduce the risk of financial exposure for the CSP.

 

Prerequisite Control for NCE Addon NCE offerings

The interworks.cloud platform runs a prerequisite control every time an addon is purchased  to check whether the customer is eligible to buy this specific addon.

 

Subscription Management features

Provide the valued autonomy to your resellers/ customers through your Marketplace to perform main subscription management functions or do it internally, through your Business Support System. Subscription management actions offered:

  • Immediate Increase/ Decrease of seats

  • Renewal Toggle on/off

  • Full/Partial Upgrade

  • Scheduled Changes in number of seats

 Please see the table below for more info on Subscriptions Management Capabilities.

 

Built-in Migration Tool

Transition your Legacy subscriptions to NCE in an automatic way, with the Migration Tool, which is available for you and your resellers or customers. Select a Reseller or Customer, check their subscriptions eligibility to transition to the NCE, select the subscriptions you want to migrate, apply your transition options, and start the migration! As simple as that!

 

Perpetual Licenses in the NCE

Microsoft Perpetual Licenses are available for Government, Education, and Non-Profit Customers. Microsoft CSPs using interworks.cloud platform can automatically update their product catalog with Microsoft perpetual licenses of Government, Education, and Non-Profit qualification for all currencies and all market countries they sell to. 

 

Seat-based O365 License Management through your Marketplace

Microsoft O365 seat based licenses can be managed by your resellers or customers directly through your Marketplace. Your customers are now able to create O365 users, assign licenses to those users, remove licenses from users and much more. Allow your customers to perform user management actions through your Marketplace and remove the hassle of performing support actions in multiple platforms.

 

Customers & Subscriptions Import Tool

Either you are a new interworks.cloud commerce platform user or an existing one, we know that as a CSP you may conduct some actions in the Microsoft Partner Center, such as creation of new tenants or new subscriptions. With our embedded import tool you can import new customers and new subscriptions to your interworks.cloud platform environment, keep data aligned with your Microsoft Partner Center and enjoy all the automation goodies offered by our platform!

 

Autorenewal Option in your Marketplace

Your Resellers or End Customers will be able to autonomously define whenever a subscription will be renewed or not. Your customers can now enable or disable the auto-renewal simply by clicking on the respective toggle switch.

 

Software Subscriptions new structure in the NCE

We have introduced the New “Microsoft Software Subscriptions”, with you and your customers are able to order Software Subscriptions in the form of subscription-based products instead of asset-based products.

The New Software Subscriptions will be aligned with Microsoft’s "seat-based subscription" logic and also  the auto-renew functionality will be provided by default. This means that all Software subscriptions can be automatically renewed at their end date without manual handling.  The auto-renewal option can be edited through by you or by your resellers/customers in the Marketplace environment.

Benefits for you and your Customers:

  • Software subscription products are created automatically via the integration

  • Pricelist updates are automated, like all seat-based offerings, via the integration.

  • All currencies are supported.

  • A currency converter tool is available to you to support local currencies that are not supported by Microsoft.

  • Your Resellers and Customers can buy in the correct price and currency automatically, upon purchase configuration

  • COMING SOON! All available payment options will be supported and will provide better purchasing options for such products.

 

Schedule Changes in NCE Subscriptions

With this feature, you as a CSP or your Resellers/ Customers will be able to schedule a change in seats for an active subscription, meaning adding or reducing licenses upon renewal! Improve your operational efficiency through enhanced subscription management functionalities and provide the valued autonomy to your Resellers/ Customers through enriched Marketplace capabilities.

Check out how your Resellers/ Customers can use it:

 

Allow your Resellers or  Customers to enable an NCE Trial through your Marketplace

Now, you can include Microsoft NCE Trials in your offerings and provide your customers the self-service capability to activate an NCE Trial for themselves or their customers, right through your Marketplace. 

NCE Trials activated through our platform are non auto-renewable and after expiration, a new paid  subscription can be purchased at current promotional (if applicable) price with the option of seats, term and payment plan.

Promote the product adoption and increase your sales probability! 

 

NEW! Offer the Coterminosity option to your Resellers or Customers through your Marketplace!

End-Date Alignment is the feature that enables the NCE Coterminosity option and is designed to enable CSP partners to align a new purchased seat-based subscription with an existing subscription end date.

Why it matters:

  • Aligns add-on subscription with the prerequisite's product subscription end date.

  • Easier to manage subscriptions terms that end on the same date

  • Allows alignment with your fiscal year and internal billing schedules

  • Streamlines invoicing across subscriptions

  • Provides customers with consistent billing date and the option for single renewal date