Managing Subscriptions that Failed to be Provisioned

Usual Reasons for Customer-level Synchronization Failure

Customer-level synchronization usually fails for one of the following reasons:

• Invalid postal code

• Missing contact information (e.g., phone number, corporate e-mail, address)

• Customer’s name exceeds number of characters allowed by Microsoft

• Issue with Domain Prefix when new Microsoft Tenant is created

Provisioning Failure Reasons & Causes

Possible failure reasons:

• Execution of an order

• Subscription creation

• Quantity change

• Addition or removal of an add-on

The causes are:

• Microsoft API outage

• Selected quantity exceeds quantity allowed by Microsoft

This video shows the most common causes of provisioning failure on the customer or subscription levels:

Please note that this and many other training videos can be found in our Academy at: https://interworkscloud.talentlms.com/