Infiterra platform - Infiterra BSS	Deployment Guide

1. Document Revision History

For information about all the latest releases and updates on the Infiterra platform, please visit Release Notes

2. About this Guide

This guide provides instructions that will assist you to install the Infiterra platform.

This guide will be regularly updated as soon as new information becomes available.

2.1. Document Conventions

Throughout this guide, specific fonts and styles are used to identify user input, computer code, and user interface elements. The following table lists conventions used in this guide.

Convention	Usage
Bold text, Arial font	Used for information you type as well as path names, file names, menus, and command keys.
Italic text, Arial font	Used for column names, field names, window names.
Bold, italic text enclosed in angle brackets	Used for variables you replace with the appropriate information.
Normal text, Courier New	Used for system messages, screen text, and code examples.

Table 1. Document conventions

3. Overview of Infiterra BSS Components

See also:

Infiterra platform is bridging the gap between OSS and BSS providing a turn key solution for the management of Cloud Services. It incorporates a CRM, Billing and Storefront functionality and a provisioning system. It can also be integrated with multiple provisioning platforms. This tight integration provides a unique user experience and facilitates all business operations.This chapter gives us an overview of Infiterra BSS related components and services. Infiterra BSS has the following components:

Infiterra BSS Database

Infiterra BSS Database, is the BSS component that is responsible for the creation of the database that stores all the data of Infiterra BSS and Storefront applications.

Infiterra BSS Application

Infiterra BSS Application is the basic application that manages the complex procedure of billing cloud services while supporting the whole sales cycle of an organization.

Infiterra BSS Storefront

Infiterra storefront is an application which allows End customers and resellers to browse a product catalogue, place an order, request a service upgrade and submit support tickets.

Infiterra BSS Administration

Infiterra BSS Administration is the application that allows the administrator to manage Infiterra BSS installations, to specify System Settings and manage, create or delete Organizations inside an Infiterra BSS installation.

4. Preparing for the Installation

See also:

This chapter explains how to prepare a hosting environment for the Infiterra BSS installation.

4.1. General Server Requirements

To install the Infiterra BSS you need to obtain the following servers:

A Microsoft SQL server (or cluster of Microsoft SQL servers)
A BSS Application server

Each of these servers must meet the general minimum requirements shown in the following table:

Hardware	Networking	Software
CPU: Pentium^® class 1.5 GHz or faster Memory: At least 2 GB of RAM Hard disk space: At least 500 MB for Infiterra Cloud BSS Application and at least 200 MB for Infiterra BSS Database (plus any additional space that is required for OS Files, Logs, etc.)	At least one network adapter 100/1000 Mbps At least one static IP address (DHCP IP address scheme is not supported)	OS: Windows Server 2019 or Windows Server 2022 Microsoft .Net Framework 3.5/4.8

CPU: Pentium^® class 1.5 GHz or faster

Memory: At least 2 GB of RAM

Hard disk space: At least 500 MB for Infiterra

Cloud BSS Application and at least 200 MB for

Infiterra BSS Database

(plus any additional space that is required for

OS Files, Logs, etc.)

At least one network adapter
100/1000 Mbps

At least one static IP address
(DHCP IP address scheme is not supported)

OS: Windows Server 2019 or Windows Server 2022

Microsoft .Net Framework 3.5/4.8

Hardware

Networking

Software

Table 2. General server requirements

Any edition of the operating systems listed above is supported. Both 32-bit and 64-bit are supported. Before installation the operating system should be up to date with latest updates. Before deploying Infiterra BSS, follow the guide below in order to properly prepare your Windows Server Infrastructure:

Windows Server Roles and Features Prerequisites

For IIS 7.x installations only, it is required that you manually insert the following MIME type into the root list of supported MIME types on the server (extension: .json , MIME type: application/json ). This operation can be performed via the IIS MMC snap-in or by typing the following command at an elevated command prompt: appcmd set config /section:staticContent /+"[fileExtension=' .json',mimeType=' application/json ']"

A SQL Server is also required in order to host the internal Infiterra BSS Databases. Infiterra BSS Databases can be installed on any of the following versions of SQL Server:

SQL Server 2022 Standard edition or higher (https://learn.microsoft.com/en-us/sql/sql-server/install/hardware-and-software-requirements-for-installing-sql-server-2022?view=sql-server-ver16)

Next to each SQL Server version, a Microsoft's link is provided, with the minimum hardware and software that is required for the installation of each version of the SQL Server.
Infiterra BSS Database Installer requires that SQL Server is configured to support Mixed mode Authentication.
The "Full - Text Search" feature should be installed and running on SQL Server.

Infiterra BSS can be installed on a dedicated physical server or on a virtual machine, hosted in one of the following virtualization environments:

Microsoft Hyper-V
Virtuozzo
VMware
XenServer
KVM

In order to access the web site pages of Infiterra BSS Components, all the latest versions of Web Browsers (Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Safari etc.) are supported.

Important:

You must have administrative access (either local or via Remote Desktop) to manage the servers, including permissions to install and configure server software, check system logs, etc.
All servers must be connected to the Internet so that you are able to install and configure Infiterra BSS.
Ensure that Web Server and ASP.NET Role Services are installed, as well as .NET Framework features.

4.2. Network, Domain and Storage Requirements

All network parameters will have to be configured correctly prior to installing Infiterra BSS. These parameters include:

Static IP addresses for all servers
Network Subnet masks
Default gateway
DNS settings

Firewall settings or access lists must be configured to allow communication between servers that will host Infiterra Platform components. The following table lists the necessary access rules and port requirements for the interconnection of all Infiterra Platform components.

Please note that ports not marked in bold denote default application ports that may actually differ, depending on each specific application installation settings.

Source	Destination	Protocol	Dest. Port	Notes
BSS Storefront Administration	BSS Database	TCP	1433	SQL Access to BSS Databases
Storefront Administration	BSS	TCP	80, 443, 9011	Web Access to BSS API end-points and BSS Web Services
BSS Storefront BSS Database Administration	downloads.infiterra.com	TCP	80, 443	Web Access to Infiterra platform Installer
Administration	licensing.infiterra.com	TCP	80,443	Web Access to Infiterra platform License Server
BSS Administration	download.finance.yahoo.com	TCP	80, 443	Web Access to Yahoo! Finance API

Table 3. Access Rules and Port Requirements

Infiterra platform uses a central storage repository to store various data and information, such as:

E-mail attachments
Uploaded files
System reports
Application log files
Notification templates
Product images

Important: The storage location is designated during the installation of the BSS and Storefront web applications. Please keep in mind that all BSS, Storefront and Administration servers must have concurrent access to this location. If the Infiterra platform components are not installed on the same server, this configuration can be accomplished using one of the following methods:

Separate volumes (LUNs) per server and configuration of File Replication (using native Windows FRS/DFS replication service or 3rd party replication software) to synchronize data between the different volumes (LUNs). All systems should have the same path to the storage data (e.g.: D:\CloudPlatform\Data)
A Clustered File System so that all servers have concurrent read/write access to the same common volume (LUN)
A shared folder residing in a remote file server, NAS device or File server cluster. To use a shared network folder for data storage you must meet the following requirements:

1. All participating servers (BSS, Storefront and Administration Web Application servers) must be members of an Active Directory domain.
2. The web application pool, which is created during the installation, under the root BSS and StoreFront Web Application sites in IIS, must be manually configured to run under a domain account that has read/write access to the shared folder and that is a member of the local IIS_IUSRS windows group.
3. The Data storage location which is entered during the installation, must be a valid UNC path (e.g.: \\FileSrv01\BSSData). Also, you can modify this setting after the installation via the BSS Administration Web Application page. Mapped network drives are currently not supported. NTFS permissions (read,write) must be granted to the domain account on that folder, in addition to the shared folder permissions as described in the previous requirement.

5. Installing Infiterra BSS

See also:

This chapter explains how to install Infiterra BSS.

5.1. Infiterra platform Installer

Infiterra platform Installer is the application responsible for installing and upgrading Infiterra platform components. Infiterra platform Installer's main function is to connect to Infiterra platform update server in order to retrieve the latest installation packages for every available component and initiate the installation package in order to install or upgrade a specific component. In addition, the Infiterra platform Installer can be used to change basic configuration settings of all installed components on a server.
In order to install Infiterra BSS you must first install Infiterra platform Installer on the server.

1) In order to install any Infiterra BSS component you must first install Infiterra platform Installer on the server. You can download Infiterra platform Installer installation package at the following URL:

Download Cloud Platform Installer

Fig 1. Downloading Infiterra platform Installer

Note: Infiterra platform Installer needs to be installed on every server that will host at least one Infiterra BSS component.

2) Once the download is completed, run the Infiterra platform Installer installation package to install the application on the server.

Fig 2. Running Infiterra platform Installer

Fig 3. Infiterra platform Installer Welcome page

Fig 4. Selecting Installation Folder

Fig 5. Confirming Installation

Fig 6. Infiterra platform Installer has been successfully installed

3) Once the Infiterra platform Installer installation is completed, double click on Cloud Platform Installer shortcut on the server desktop to launch the installer.

Fig 7. Launching the Cloud Platform Installer

4) Click on View Available Components.

Fig 8. Viewing OSS Available Components

Note: You must run Cloud Platform Installer application as an administrator. In case the application doesn't open after double clicking on the shortcut, launch Windows Explorer, locate Cloud360.Installer.exe program, right-click on Properties, then click on Compatibility and check the Run this program as an administrator check-box.

5.2. Installing Infiterra BSS Database

The Infiterra BSS Database component must be installed on the Microsoft SQL server. It is necessary to start the installation process with the Infiterra BSS Database component since the existence of the database is a prerequisite for the installation of the other three components.
The BSS Database Time Zone will be used as a base reference point for all date/time related operations of all the Infiterra BSS Components. Therefore, for the rest of the BSS Components it is strongly recommended that you select the same Time Zone as the one that is defined in BSS Database server, at operating system level.

5) In order to install Infiterra BSS Database launch Infiterra platform Installer, click on the View Available Components button and then click on the Install button next to BSS Database component.

Fig 9. Installing Cloud BSS Database

Fig 10. Setup Wizard is loading

6) Click on Next to proceed to Infiterra BSS Database Setup Wizard.

Fig 11. Cloud BSS Database Setup Wizard

7) Click on I Agree to accept the license terms of the product.

Fig 12. Accepting license terms

8) The Infiterra BSS Database Setup Wizard will check if the minimum system requirements are met and will activate the Next button upon successful validation. Click on Next to continue.

Fig 13. Prerequisites Check

9) In this step, select "Create a new installation" and click on Next.

Fig 14. Selecting Installation Type

10) In the Database Setting page, enter an existing SQL Server instance name in the SQL Server Instance field. Select either Windows Authentication or SQL Authentication and provide a valid database name in the Database field for the new Infiterra BSS Database that will be created. Once you specify the Database Settings, click on Next.

Fig 15. Specifying Database Settings

Note: Database Settings which are specified in the Database Settings Setup Wizard page, will also be used during future installations or upgrades of other Infiterra BSS components, so make sure they can be used in the future to access the specified SQL Server instance.

11) Specify a Username and a Password for the Database User. The information provided in this step will be used in the connection string for connecting to the Infiterra BSS Application. Once you specify Database User's credentials, click on Next.

Fig 16. Specifying Database User's credentials

12) Specify the Database's Data, Log and miscellaneous file locations where the database's data files and log files will be stored, by clicking on Browse or leave the default path and click on Next. Also, you have to specify the Additional support files location which is reserved for future storage space of any additional database related files.

Fig 17. Specifying the Database's Data, Log and miscellaneous file locations

Note: The selected file locations must reside in the Database's volume or in the SQL Cluster volume, in the case of Highly Available Deployment Scenario.

13) Click on Next in order to proceed with the installation.

Fig 18. Proceed with the Installation

Fig 19. Installing BSS Database

14) When the installation is completed, click on Next to continue.

Fig 20. Installation is completed

15) Once the BSS Database setup is completed, you will receive the following page:

Fig 21. Setup completion page

16) In order to verify that the installation was successful, open SQL Server Management Studio. Two databases should have been created. One database, with the name that was specified during the installation process (iCloud360) which will store the application's data, and one central configuration database with the name "iCRM2Config".

Fig 22. Installation was successful

NOTE: If you are deploying a highly available infrastructure (SQL Servers), the installation procedure must be deployed on the Active SQL Server and once the installation is completed, you must install the Infiterra platform Installer on the Passive SQL Server and copy paste the C:\Program Files (x86)\Infiterra Cloud Platform Installer\Cloud360.Installer.exe.config file to the similar directory on the Passive SQL Server.

5.3. Installing Infiterra BSS Administration

17) In order to install Infiterra BSS Administration launch Infiterra platform Installer, click on the View Available Components button and then click on the Install button next to Administration.

Fig 23. Installing Cloud BSS Administration

Fig 24. Setup Wizard is loading

18) Click on Next to proceed to Cloud BSS Administration Setup Wizard.

Fig 25. Cloud BSS Administration Setup Wizard

19) Click on I Agree to accept the license terms of the product.

Fig 26. Accepting license terms

20) Infiterra BSS Administration setup wizard will check if the minimum system requirements are met and will activate the Next button upon successful validation. Click on Next to continue.

Fig 27. Prerequisites Check

21) Specify the Destination Folder -which is the folder where Infiterra BSS Administration application will be installed - by clicking on Browse or leave the default path and click on Next.

Fig 28. Selecting Destination Folder

22) Specify the settings of Infiterra BSS Administration Web Site. If you are not going to provide Infiterra BSS Administration to external clients, it is strongly recommended to keep 127.0.0.1 as the web site IP address and 9080 as the default TCP port; otherwise you should select a different static IP address (either private or public) and – optionally – a different TCP port for the Infiterra platform Administration web site.Once you specify the Web Settings, click on Next.

Fig 29. Specifying Web Settings

23) The Security Settings Setup Wizard page allows you to specify a user account that will act as the Infiterra BSS Administration web site anonymous access and application pool identity (for IIS 7.x and later versions). The setup wizard will provide an auto-generated password for this account, specified in the Password and Confirm Password fields. Change the password value only if you are going to manually modify the web site or application pool settings after the Infiterra BSS Administration installation. If you are installing Infiterra BSS Administration in an Active Directory environment, you have the option to check Create Active Directory account; otherwise a local Windows (SAM) account will be created. Once you specify the Security Settings, click on Next.

Fig 30. Specifying Security Settings

Note: The Infiterra BSS Administration application pool must run under a user account without administrative privileges. By default, Infiterra BSS Administration installation creates an account which is a member of the "IIS_IUSRS" (for IIS 7.x and later versions) group only. As a best security practice, it is recommended to create a local user account for the Infiterra BSS Administration.

24) In the Database Settings page, enter the SQL Server and the Database name you specified in the Database Settings during the installation of Infiterra BSS Database (step 11). In the Authentication field, you will notice that only the SQL Server Authentication choice is available. In the Login name and Password fields, use the Username and Password of the Database User that you specified during the installation of Infiterra BSS Database.Once you specify the Database Settings, click on Next.

Fig 31. Specifying Database Settings

25) In the Administrator settings page, specify the Company Name which will be displayed to the users of the Infiterra BSS Application when they login, the Company Currency which will be used as the default company's currency, the Company Country, the Admin Username and Admin Password for the administrative account that will be used to log in to the Infiterra BSS Application and finally the desired Time Zone. Once you specify the Administrator Settings, click on Next.

Fig 32. Specifying Administrator Settings

Important: The selected Time Zone will be used as a base reference point for all date/time related operations of the application. It is highly recommended that you select the same Time Zone as the one that is defined in BSS Database server, at operating system level. Please note that you cannot modify the Time Zone once the installation is completed, so make sure that you have set a desired Time Zone setting in the server that hosts the BSS Database. Select the same Time Zone setting in the Administration settings page, as shown above.

26) In the Notification Services settings page, specify the e-mail account settings that will be used by the Infiterra BSS Application for sending notification e-mails to other users about changes that occur to various objects, based on the setup settings of the application. Once you specify the Notification Services settings, click on Next.

Fig 33. Specifying Notification Services settings

Fig 34. Installing BSS Administration

27) When the installation is completed, click on Next to continue.

Fig 35. Installation is completed

28) Once the BSS Administration setup is completed, you will receive the following page:

Fig 36. Setup completion page

29) In order to verify that the installation was successful, enter the Infiterra BSS Administration URL in a web browser.

Fig 37. Installation was successful

Important: Please review the Network, Domain and Storage Requirements section of this guide for additional information regarding the configuration of the storage folder, when Infiterra platform components are not all installed on the same server. The same principles also apply to deployments that include multiple servers, web farms, load balancing scenarios, etc. If Infiterra BSS Administration is not installed on the same server with the BSS and Storefront components, the following actions must be taken: The Cloud Platform Billing service and the Cloud Platform Notification Management service windows services must be reconfigured to run under an account with both local administrative privileges and read-write access to the central storage location (to the BSS and Storefront application storage folder)

5.4. Installing Infiterra BSS

30) In order to install Infiterra BSS, launch Infiterra platform Installer, click on the View Available Components button and then click on the Install button next to BSS.

Fig 38. Installing Cloud BSS

Fig 39. Setup Wizard is loading

31) Click on Next to proceed to Infiterra BSS Setup Wizard.

Fig 40. Cloud BSS Setup Wizard

32) Click on I Agree to accept the license terms of the product.

Fig 41. Accepting license terms

33) The Infiterra BSS Setup Wizard will check if the minimum system requirements are met and will activate the Next button upon successful validation. Click on Next to continue.

Fig 42. Prerequisites Check

34) Specify the Destination Folder -which is the folder where Infiterra BSS will be installed - by clicking on Browse or leave the default path and click on Next.

Fig 43. Selecting Destination Folder

35) Specify the Application Storage Folder - which is where the Infiterra BSS will store each user's personal data such as uploaded files, e-mail attachments etc. - by clicking on Browse or leave the default path and click on Next. In this step you may also specify a UNC path for the user's personal data storage. In such a case, the system's administrator must manually go to the specified UNC path and apply read/write permissions to the user account that will be created during the installation, in order to act as the Infiterra BSS Application web site anonymous access and application pool identity (for IIS 7.x and later versions). Once you specify the Application Storage Location, click on Next.

Fig 44a. Selecting Application Storage Location

(Standalone Deployment Scenario)

Fig 44b. Selecting Application Storage Location in File Server

(Distributed Deployment Scenario)

Fig 44c. Selecting Application Storage Location in File Cluster

(Highly Available Deployment Scenario)

Note: Please review the Network, Domain and Storage Requirements section of this guide for additional information regarding the configuration of the storage folder, when Infiterra platform components are not all installed on the same server. In case you are deploying a Distributed Deployment Scenario or a Highly Available Deployment Scenario, you will have to create a shared folder, named "bssdata", in the File Server or in the File Cluster respectively and enter the Shared location in the Application Storage folder field, as shown in Figures 44b and 44c. The same principles also apply to deployments that include multiple servers, web farms, load balancing scenarios ,etc.

36) Specify the Destination Folder – which will be used as the installation folder of the Web Services component - by clicking on Browse or leave the default path and click on Next.

Fig 45. Selecting Destination Folder

37) Specify Infiterra BSS Web Settings. These settings apply to the web site that will host Infiterra BSS. Specify the web site's IP address and Port. If a Host name is specified, an adequate DNS A record pointing to the selected IP address must be properly defined by the administrator to make the web site accessible to external users. Once you specify the Web Settings, click on Next.

Fig 46. Specifying BSS Web Settings

38) Respectively, specify the Web Services web Settings. This is the web site that will host Infiterra BSS Web Services API, in order to provide connectivity with other 3rd party systems. Specify the web site's IP address and Port. If a host name is specified, an adequate DNS A record pointing to the selected IP address must be properly defined by the administrator to make the web site accessible to external users.Once you specify the Web Services web Settings, click on Next.

Fig 47. Specifying Web Services web Settings

39) The Security Settings setup wizard page allows you to specify a user account that will act as the Infiterra BSS web site anonymous access and application pool identity (for IIS 7.x and later versions). The setup wizard will provide an auto-generated password for this account, specified in the Password and Confirm Password fields. Change the password value only if you are going to manually modify the web site or application pool settings after the Infiterra BSS installation. If you are installing Infiterra BSS in an Active Directory environment, you have the option to check Create Active Directory account; otherwise a local Windows (SAM) account will be created. Once you specify the Security Settings, click on Next.

Fig 48. Specifying Security Settings

Note: Infiterra BSS Application pool must run under a user account without administrative privileges. By default, Infiterra BSS installation creates an account which is a member of the "IIS_IUSRS" (for IIS 7.x and later versions) group only. As a best security practice, it is recommended to create a local user account for the Infiterra BSS Application.

40) Respectively, the Security Settings setup wizard page allows you to specify a user account that will act as the Web Services anonymous access and application pool identity (for IIS 7.x and later versions). Once you specify the Web Services Security Settings, click on Next.

Fig 49. Specifying Web Services security settings

Note: Infiterra BSS Web Services pool must run under a user account without administrative privileges. By default, Infiterra BSS installation creates an account which is a member of the "IIS_IUSRS" (for IIS 7.x and later versions) group only. As a best security practice, it is recommended to create a local user account for the Infiterra BSS Web Services.

41) In the Database Settings page, enter the SQL Server and Database names that you specified in the Database Settings during the installation of Infiterra BSS Database. In the Authentication field, you will notice that only the SQL Server Authentication choice is available. As Login name and Password use the Username and Password of the Database User you specified during the installation of Infiterra BSS Database (step 11). Once you specify the Database Settings, click on Next.

Fig 50. Specifying Database Settings

42) Setup Wizard is ready to proceed with the installation. Click on Next to continue.

Fig 51. Setup Wizard is ready to proceed with the installation

Fig 52. BSS is being installed

43) When the installation is completed, click on Next to continue.

Fig 53. Installation is completed

44) Once the Infiterra BSS setup is completed, you will receive the following page:

Fig 54. Setup completion page

45) In order to verify that the installation was successful, enter the Infiterra BSS's URL in a web browser.

Fig 55. Installation was successful

5.5. Installing Infiterra Storefront

In order to be able to install Infiterra storefront successfully, first you have to install the latest version of the IIS URL Rewrite extension on the server that you are going to install Infiterra Storefront. You can download IIS URL Rewrite extension from the following link:

http://www.iis.net/downloads/microsoft/url-rewrite

You should also update BSS Database component to the latest version.

46) In order to install Infiterra storefront launch Infiterra platform Installer, click on the View Available Components button and then click on the Install button, next to Storefront.

Fig 56. Installing Cloud Storefront

Fig 57. Setup Wizard is loading

47) Click on Next to proceed to Cloud Storefront Setup Wizard.

Fig 58. Cloud Storefront Setup Wizard

48) Click on I Agree to accept the license terms of the product.

Fig 59. Accepting license terms

49) The Cloud Storefront Setup Wizard will check if the minimum system requirements are met and will activate the Next button upon successful validation. Click on Next to continue.

Fig 60. Prerequisites Check

Note: When installing Infiterra storefront on a server that is running IIS 7 or later versions, please keep in mind that Microsoft URL Rewrite version 2.0 must also be installed on the same server. You can install Microsoft URL Rewrite by downloading the appropriate installation package from Microsoft Downloads Center or by using Microsoft Web Platform Installer.

50) Specify the Destination Folder – which is the folder where Infiterra storefront application will be installed - by clicking on Browse or leave the default path and click on Next.

Fig 61. Selecting Destination Folder

51) Specify the Application Storage Folder – which is where Infiterra storefront Application will store user's personal data such as uploaded files, e-mail attachments etc. - by clicking on Browse or leave the default path and click on Next. Note that the Application Storage Folder for the personal data of Infiterra storefront application must be the same as the Application Storage Folder for the personal data of Cloud BSS, as shown in step 35. In this step you may also specify a UNC path for the user's personal data storage. In such a case, the system's administrator must manually go to the specified UNC path and apply read/write permissions to the user account that will act as the Infiterra storefront web site anonymous access and application pool identity (for IIS 7.x and later versions).

Fig 62a. Selecting Application Storage Folder

(Standalone Deployment Scenario)

Fig 62b. Selecting Application Storage Folder in File Server

(Distributed Deployment Scenario)

Fig 62c. Selecting Application Storage Folder in File Cluster

(Highly Available Deployment Scenario)

Note: Please review the Network, domain and storage requirements section of this guide for additional information regarding the configuration of the storage folder, when Infiterra platform components are not all installed on the same server. In case you are deploying a Distributed Deployment Scenario or a Highly Available Deployment Scenario, enter in the Application Storage Folder field the "bssdata" file that you created in the File Server or in the File Cluster respectively, during the installation of BSS Application, as shown in Figures 62b and 62c. The same principles also apply to deployments that include multiple servers, web farms, load balancing scenarios ,etc.

52) Specify Infiterra Storefront Web Site Settings. Specify the web site's IP address and Port. If a Host name is specified, an adequate DNS A record pointing to the selected IP address must be properly defined by the administrator to make the web site accessible to external users. Once you specify the Storefront web settings, click on Next.

Fig 63. Specifying Web Settings

53) The Security Settings setup wizard page allows you to specify a user account that will act as the Infiterra storefront web site anonymous access and application pool identity (for IIS 7.x and later versions). The setup wizard will provide an auto-generated password for this account, specified in the Password and Confirm Password fields. Change the password value only if you are going to manually modify the web site or application pool settings after the Infiterra storefront installation. If you are installing Infiterra storefront in an Active Directory environment, you have the option to check Create Active Directory account; otherwise a local Windows (SAM) account will be created. Once you specify the Security Setting, click on Next.

Fig 64. Specifying Security Settings

Note: Infiterra storefront application pool must run under a user account without administrative privileges. By default, Infiterra storefront installation creates an account which is a member of the "IIS_IUSRS" (for IIS 7.x and later versions) group only. As a best security practice, it is recommended to create a local user account for the Infiterra storefront.

54) In the Database Settings page, enter the SQL Server and Database name you specified in the Database Settings during the installation of Infiterra BSS Database. In the Authentication field, you will notice that only the SQL Server Authentication choice is available. In the Login name and Password fields use the Username and Password of the Database User you specified during the installation of Infiterra BSS Database (step 11). Once you specify the Database Settings, click on Next.

Fig 65. Specifying Database Settings

Note: The Database, whose settings you are specifying in step 54, should be the same with the database that you specified during BSS installation (step 41).

55) Setup Wizard is ready to proceed with the installation. Click on Next to continue.

Fig 66. Setup Wizard is ready to proceed with the installation

Fig 67. Storefront is being installed

56) Once the installation is completed, click on Next to continue.

Fig 68. Installation is completed

57) Once the Infiterra storefront setup is completed, you will receive the following page:

Fig 69. Setup Completion Page

58) In order to verify that the installation was successful, enter the Infiterra storefront URL in a web browser.

Fig 70. Installation was successful

6. Activating Infiterra platform

See also:

59) In order to activate Infiterra platform, enter the Infiterra BSS Administration URL (found in step 28) in a web browser and click on Start Activation.

Fig 71. Activating Infiterra platform

60) In the Registration info pop-up window, enter your contact details and the license key that was provided to you by Infiterra and click on Activate.

Fig 72. Entering Registration info

Fig 73. Activating Installation

Fig 74. Installation is activated

61) In order to verify that activation was successful, enter the Infiterra BSS's URL (found in step 44) in a web browser, and login using the username and password specified in step 25.

Fig 75. Login to Infiterra platform

62) Via Infiterra platform welcome page you can administrate your business according to your needs.

Fig 76. Infiterra platform welcome page

7. Upgrading Infiterra platform Components

See also:

This chapter provides information about upgrading existing Infiterra platform components. Notice that you must upgrade Infiterra platform components with the same sequence you installed them. First, you have to upgrade Infiterra BSS Database component, next you have to upgrade Infiterra BSS Administration component, next you have to upgrade Infiterra BSS component and finally you upgrade Infiterra storefront component.

63) In order to upgrade any Infiterra platform component, you should use Infiterra platform Installer. Launch Infiterra platform Installer, select the desired component in the navigation tree on the left and then click on the Check For Updates button, on the properties page in the right pane.

Fig 77. Checking for Updates

64) If there are no available updates, the following window will pop up. Click on OK to close the window. If there are available updates, click on Yes to download and launch the Update Setup Wizard. Follow the wizard's instructions to complete the upgrade operation.

Fig 78. Closing the pop-up window

Note: Infiterra platform Installer will upgrade the selected Infiterra platform Components to the next available version, based on the currently installed version of the corresponding component. That means that, if for example the currently installed version of a component is 1.1.0 and versions 1.1.1 and 1.1.2 were released after that version, the installer will upgrade the component to version 1.1.1 first. In order to install the latest version, you will have to check for updates and perform the upgrade operation again.

8. Uninstalling Infiterra platform Components

See also:

This chapter provides information on how to uninstall Infiterra platform components.

65) In order to uninstall an Infiterra platform Component, launch Infiterra platform Installer. Select the component that you want to uninstall from the navigation tree on the left and click on Uninstall.

Fig 79. Uninstalling Infiterra BSS Components

66) Follow the Setup Wizard instructions to uninstall the selected component.

Fig 80. Setup Wizard is launching

67) Click on Next to continue.

Fig 81. Setup Wizard welcome page

68) Click on Next in order to uninstall the selected Infiterra BSS Component. Repeat the same procedure for all the Infiterra BSS components you wish to uninstall.

Fig 82. Uninstalling the selected Infiterra BSS Component

9. APPENDIX: Troubleshooting

See also:

This appendix provides information that will help you troubleshoot issues with Infiterra platform.

9.1. Troubleshooting Installation Issues

ISSUE 1

Could not start Infiterra platform Installer on Windows 2008

Answer:

This might occur due to enabled User Account Control (UAC). As a solution, you could disable UAC or run Infiterra platform Installer in "elevated" mode by right clicking its shortcut and selecting "Run as Administrator".

ISSUE 2

Viewing Infiterra platform Installer Error Log

Answer:

To view the Infiterra platform Installer application log, click on Application Settings in the navigation tree on the left and then click on View System Log. The Infiterra platform Installer log file will be opened with the default editor application (e.g.: Notepad).

Fig 83. Viewing System Log Fig 84. Infiterra platform Installer log file

9.2. Troubleshooting Upgrade Issues

If you experience any issues right after an Infiterra platform upgrade, try the following basic troubleshooting steps:

Make sure all Infiterra platform components were upgraded to the same version.
Reset Infiterra platform components application pools in IIS Manager.

See also:

Infiterra platform - Infiterra BSS

Deployment Guide

Table of Contents

1. Document Revision History

2. About this Guide

2.1. Document Conventions

3. Overview of Infiterra BSS Components

4. Preparing for the Installation

4.1. General Server Requirements

4.2. Network, Domain and Storage Requirements

5. Installing Infiterra BSS

5.1. Infiterra platform Installer

5.2. Installing Infiterra BSS Database

5.3. Installing Infiterra BSS Administration

5.4. Installing Infiterra BSS

5.5. Installing Infiterra Storefront

6. Activating Infiterra platform

7. Upgrading Infiterra platform Components

8. Uninstalling Infiterra platform Components

9. APPENDIX: Troubleshooting

9.1. Troubleshooting Installation Issues

9.2. Troubleshooting Upgrade Issues

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