For customers that have entered their credit card details, the interworks.cloud platform charges automatically any recurring subscriptions.

Automated Charges

The automatic charges are initiated when a new invoice is generated. In this case, the system uses credit card's token for charging the invoice amount.

If payment succeed, a payment is added in Cloud BSS and the related invoice is marked as paid.
If payment fails, a failed payment is added in Cloud BSS and the invoice remains unpaid. In this case you can check transactions log for seeking details about the failed payments. You can also setup a retry plan for the system to retry in specific intervals to charge the credit card. Check Retry Credit Card Payments for more details.

Paying an Outstanding Invoice

For a customer to pay an outstanding invoice, the process is the following:

Login at the Storefront and navigate at the Billing section. CLick on the invoice you want to pay.
Click on the Pay Invoice button
The Invoice Payment form is displayed where the customer can select to pay using an existing card or by adding a new credit card

Pay Overdue Invoices

Customer can pay all his outstanding invoices with the following process:

Login at the Storefront and navigate at the Billing section. Click the Pay Overdue button.
The Invoice Payment form is displayed where the customer can select to pay using an existing card or by adding a new credit card. The system will attempt to charge all overdue invoices.

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