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The new “End of Billing Period” cancellation option is available for:

1. Subscription cancellation

2. Add-on cancellation

3. Add-on licenses cancellation (i.e., cancellation of a number of the add-on licenses)

This option is available for both automatic, and not-automatic cancellation flows. For more details, check please Cancellations submitted by your Customers - Automatic Flow and Cancellations submitted by your Customers - Non-Automatic Flow.

Add-on Updates can be Scheduled on Subscription Renewal

You can now schedule the following actions to be executed on subscription renewal (i.e., at the end of the billing period):

• Add-on cancellation

• Increase add-on’s quantity

• Decrease add-ons quantity

This option is available in BSS when changing the quantity of an add-on, or when you decide to cancel an add-on. Such action creates a pending quantity change request that can be revoked at any time by the BSS user until the end of the current billing cycle.

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For more details, please check Cancellation of Add-on Licenses from BSS and Cancelling an Add-on in BSS.

Cancellation of Microsoft Software Subscription Licenses

Cancellation of a Software License asset is feasible if requested within 60 days after the purchase date and a full refund is available within that period of time. Our platform complies with Microsoft’s policy, and from this release, we have introduced the following cancellation workflow:

1. Your customers and resellers can request to cancel a Software license from your Storefront. No automatic execution is supported, but you will receive a cancellation request from completing it from your BSS.

2. When a Software subscription is canceled from BSS, the request is submitted to Microsoft by calling the appropriate API.

3. If Microsoft responds that the Software Subscription license cannot be canceled, our system aborts the cancellation process.

4. If Microsoft accepts the cancellation, we will cancel the software license, and the customer will get a full refund (a credit invoice is generated).

For more details, check please https://interworkscloud.atlassian.net/wiki/spaces/ICPD/pages/522522052

The “Software ID” field is now available for the Microsoft Software Subscription Licenses

Microsoft’s Subscription ID is now available in our system as the value of the “Software ID” field.

New API Methods

New methods are available in version 3.0.

Resolved Issues