Ordering Odix Products

The ordering process for an odix product is similar to the process of any other cloud application. The customer can select only the odix paid product you have published in your Storefront and add it in his basket.


Ordering from Storefront


When the Storefront users log into the Storefront, they can purchase the odix product by adding it to their basket. The odix product may be available for purchase either under a specific category or not.


By clicking on the product's name, the Storefront users are redirected to the product's overview page.


By selecting the "Add to Basket" button, Storefront users will be redirected to the My Basket page which is the first step of the checkout.
Here, they can review the Total payable amount, and define a friendly name for the product they are about to order.

Then, in the case of resellers, they must choose to either order for themselves or for their end-customer (by choosing an existing one or creating a new one), for whom the order is created, and proceed by clicking on the "Checkout" button. 
Otherwise, in the case of direct customers, they can just proceed with the order by clicking on the "Checkout" button.


After the Second Step of the ordering process and depending on who will be the customer that this order is placed for (direct customer, reseller, or end-customer of a reseller) there are three scenarios that require your attention:

  • If the order is placed for the first time, by a reseller for his own use: the next step of the process will be the "Service Details". At this point, the reseller has to provide to the Tenant ID field, his Microsoft Tenant ID
  • If the order is placed for the first time, for an end-customer of the reseller: the next step of the process will be the "Service Details". At this point, the reseller has to provide to the Tenant ID field, the Microsoft Tenant ID of the end-customer
  • If the order is placed for the first time, by a direct customer: the next step of the process will be the "Service Details". At this point, the direct customer has to provide to the Tenant ID field, his Microsoft Tenant ID.

Please note that the Tenant ID field is required only once during the first order, and accepts only the classic UUID form. 
The Tenant ID is how the odix systems will know to which Microsoft tenant account the service must be provided.

  

The order will be completed after all the Ordering steps are passed. 

Upon the final Checkout, the following process will be executed:

  1. A new recurring product subscription will be created in our BSS.
  2. The invoice for the order is generated.
  3. A "Welcome Odix Malware Email" is dispatched from BSS to the customer, containing the odix portal link as well as the consent/activation link of the service in order for the customer to be able to accept the consent and activate the purchased license(s) so as to utilize them via the odix portal account.
  4. The license that the direct customer or the reseller purchased for the product is available for use.


Ordering Extra Licenses from Storefront

Your customers or your reseller can order extra licenses using the "Buy Licenses" action that is available on the details page of an odix subscription in Storefront. For more details, please check Buying Extra Licenses from Subscriptions Details Page.


Synchronizing Account Prior to Ordering from BSS


Before any order can be placed from BSS for an automatically provisioned service, the BSS account of the direct customer or the reseller's end-customer must be synchronized with the provisioning platform. 
To synchronize an account for odix Services, you must proceed with the following steps:

  1. Navigate to BSS > Office > Accounts and add a new account.
  2. Locate the "Provisioning Sync Status" field and click on the "UnSynchronized" option. 


  3. At the next screen click on odix's "Sync Options".
    • Token: Is the field where you input the Microsoft Token ID of the reseller in the classic form of UUID.


  4. When you are done hit "Save & Synchronize" and acknowledge.


  5. That is it. You have successfully synchronized the account with odix.


Ordering from BSS


An account manager can purchase an odix product on behalf of his customers by placing an order directly from BSS. The ordering process is exactly the same as for the rest of the cloud applications.

Upon creation of the order, the account manager must execute the order for the system to:

  • Create the odix subscription in BSS.
  • If this is the first order you place on behalf of your reseller for an odix product, the reseller will receive a welcome email that is sent from our platform. This email includes the odix portal link as well as the consent/activation link of the service in order for the reseller to be able to utilize the purchased license(s) via the odix portal account.
  • Provision the odix license(s) to the customer after the consent has been accepted and the service has been activated via the aforementioned link. 

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