Ordering Office 365 For Specialized Industries

Owned by Panagiotis Papanastasiou
Last updated: May 08, 2023

The non-profit, education, and government plans cannot be purchased from customers that are not qualified for this kind of plans. If the customer is not eligible to purchase a non-profit plan, the checkout process will stop in both BSS and Storefront, and the customer will be informed that he cannot purchase this plan.

Check the "Sell to specialized industries" for more details on how your resellers and your customers can be qualified for special pricing.

Plans and Add-ons Categorization

Each Office 365 plan and add-on is categorized as non-profit, education, government, and commercial plan when they are imported or updated from the "Get Services Definition" process. 

  • Plans with an empty value for the "Qualification" property. These are the commercial plans and anyone can purchase them.
  • Plans with a specific value for the "Qualification" property. These plans can be purchased only from customers that have the same qualification.

Vetting Process for Education Plans

Microsoft has introduced a new process for customers pursuing the 'Education' qualification in order to facilitate and simplify the transaction of Academic-priced offers and products by our resellers. As a result, Microsoft has introduced a vetting process where the status is reflected (within 3 business days) in the customer’s Microsoft Partner Center account screen.

For more information regarding this new process of becoming a Microsoft Education (qualification) customer, please check the Microsoft Educational Qualification Guide page.


Ordering Process For Resellers

The ordering process is similar to the commercial plans process, with an extra check to determine whether the reseller's end-customer is eligible for the selected plan. If the end customer is not eligible, the following warning will be displayed at the "Service Details" step (for new customers) or in the "End-Customer" step (for already synced customers) and the process will stop:



Ordering Process for Direct Customers

For direct customers, the qualification check is performed on the basket's first page, and the message is displayed at the top of the basket page.



Placing an Order in BSS

The qualification check is performed when a new order is executed or when a new subscription is created manually from a BSS user. In both cases, the process stops if the selected customer is not eligible for purchasing this plan, and a warning message is displayed.


Translation of Warning Messages

For translating the warning messages, you can use our /wiki/spaces/ICPD/pages/4662868. 

The messages that must also be translated inside the Translation Tool, for the "Education" vetting process of Microsoft, are the following:

Subscription

  • Creation of new subscription for "{0}" is not possible for the "{1}" as is not qualified to purchase this product.
  • Creation of new subscription for "{0}" is not possible for the "{1}" as the validation of the Education Customer is under review.
  • Creation of new subscription for "{0}" is not possible for the "{1}" as the validation of the Education Customer is denied with reason "{2}".

Order

  • Execution of order for "{0}" is not possible for the "{1}" as is not qualified to purchase this product.
  • Execution of order for "{0}" is not possible for the "{1}" as the validation of the Education Customer is under review.
  • Execution of order for "{0}" is not possible for the "{1}" as the validation of the Education Customer is denied with reason "{2}".

Addon

  • Adding of "{0}" to the subscription is not possible for the "{1}" as is not qualified to purchase this product.
  • Adding of "{0}" to the subscription is not possible for the "{1}" as the validation of the Education Customer is under review.
  • Adding of "{0}" to the subscription is not possible for the "{1}" as the validation of the Education Customer is denied with reason "{2}".

Storefront

  • "{0}" cannot be purchased because the "{1}" is not qualified for this product.
  • "{0}" cannot be purchased because the "{1}" validation is under review.
  • "{0}" cannot be purchased because the "{1}" validation is denied with reason "{2}".

Legend: *{0} = product name, {1} = account name, {2} = vetting reason.


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