The ordering process for an Acronis CSP Contract product is similar to processes that are pay-per-use (PPU), also known as consumption-based. The only difference here is that those Contract products are bound to a Minimum Commitment as explained on the "Defining the Acronis CSP Contract Products" page. The reseller can select one of the Acronis CSP Contracts (Tier 0 - Tier 7) you have published in your Storefront.

Ordering Rules

Below is a list of rules that our platform applies for Acronis Contract product orders:

1. Only Service providers (resellers) can purchase the Acronis Contract products for personal use.
   
   
2. All Acronis CSP Contract products can be ordered only with quantity = 1 because this the limit we have set by design for the Acronis Cyber Cloud for Service Providers product type.
   
   
3. For a reseller to be created as an Acronis user during the provisioning process, Acronis requires a billing address and an email (also known for Acronis as Username).
   
   1. If your internal users are placing orders directly from BSS, they should check that they have defined a billing address and an email for the reseller before proceeding with the order's execution.
      
      
4. A reseller is created as an Acronis Tenant and that Acronis Tenant Account is then assigned under one of the eight + 1 Tiers depending on the Acronis Cyber Cloud Contract (Tier 0-7) that he ordered.
   
   

5. Acronis Contracts can be purchased only by resellers that are billed in one of the following currencies: USD, EUR, GBD, AUD, JPY, CAD.
   
   

Ordering from Storefront

When a reseller logs in your Storefront, he can purchase an Acronis CSP Contract product for personal use by adding it to the basket, after examining which Acronis Contract Tier suits his needs best. 

Then, he is being redirected to the Basket page prior to the first step of the ordering process, where an overview of the Contract of his choice is displayed. 

By proceeding, when the "Proceed to checkout" button is clicked, the reseller must agree to the compulsory Acronis Terms of Use located on the first step of the ordering process.

Afterwards, on the second step, the billing information is displayed for verification purposes.

By clicking on the Next button, if the reseller is ordering an Acronis CSP Contract product for the first time, he will need to provide to the respective field the Username. The Username must be in the form of an email. Otherwise, if the reseller's order is not the first one for an Acronis CSP Contract product, then this step is omitted during the ordering process.

Finally, on the last step, the Acronis CSP Contract product is provisioned to the reseller. By clicking the "Manage Your Service" button, the reseller is being redirected to the Acronis portal sign-in page.

The order is now completed. Upon the basket check out, the following process will be executed:

1. A new subscription will be created in Cloud BSS.
2. The logged-in reseller will be created as a new tenant in Acronis Portal underneath your Acronis partner account.
3. The Contract product purchased by the reseller will be allocated to his corresponding tenant account in the Acronis portal.
4. The reseller will receive from Acronis an email for activating his account.
   

By following the instructions included in the email, the reseller will be able to login to the Acronis portal for managing his Contract.

Ordering from Cloud BSS

An account manager can purchase an Acronis CSP Contract product on behalf of the reseller by placing an order directly from the BSS. The ordering process is exactly the same as for the rest of the cloud applications.

Upon creation of the order, the account manager must execute the order for the system to:

• Create the subscription in the BSS.
• Create the Acronis Tenant to the Acronis portal.
• The reseller will receive from Acronis an email for activating his Acronis Account and be able to login to the Acronis portal for managing his Contract.