Possible API Error Messages when Ordering

You can browse through or directly search the list of API error messages found below:

• The order with Id: 'orderId' was not found! → The requested order was not found in the current organization.

• Account with Id: 'accountId' was not found!

• The account with Id: 'accountId' is not enabled for ordering.

• The account with Id: ‘accountId’ is backordering.

• Contact with Id: 'contactId' was not found!

• The contact with Id: ‘contactId’ has account with Id: ‘accountId’, which is different from order’s billingTo with Id: 'billingToId'.

• Order stage with Id: ‘statusId’ was not found!

• The given order status with Id: ‘statusId', which is 'Draft’, is not allowed to be set for the order. → Only Public API v3 is supported and for API Users.

• The given order status with Id: ‘statusId', which is 'Executed’, is not allowed to be set for the order. This is allowed only through the order execution.

• Order stage with Id: ‘statusId’ was not found!

• The order with Id: ‘orderId' is executed and the status with Id: 'statusId’ cannot be given.

• The order status with Id: ‘statusId’ is not active.

• Order type with Id: ‘typeId’ was not found!

• Payment method with Id: ‘paymentMethodId’ was not found!

• Pricelist with Id: ‘pricelistId’ was not found!

• The pricelist with Id: ‘pricelistId’ is not active.

• The given pricelist with Id: ‘pricelistId’ has ‘pricelistCurrency’ currency, while the order has ‘orderCurrency’ currency.

• No Items to Invoice were found. 

• No Items found to create Subscriptions for.

• Execution of the order for the following products is not possible at the same time as the products are mutually exclusive.

• Execution of the order for the product is not possible for the selected customer as subscription(s) for <product2> already exist and the products are mutually exclusive.

• An error has occurred with our sales tax calculator. Taxes are not included in the invoice(s).

• Your account is not synchronized.

• The order for the product <product name> cannot be submitted. Please, add licenses on your existing subscription.

• Add a product of <reselling product type> for a subcustomer account.

• The selected Cloud Backup Cloud Storage Gateway is different from the current gateway. Acronis does not allow to purchase a service for two different gateways.

• The number of seats is not available for this product.

• MS Service Plan not found.

• The order with Id: ‘orderId’ is a backorder and cannot be updated.

• Field required. (StatusId)

• Field required. (OrderDate)

• The property: contactId with value: {value} must be greater than zero.

• The property: statusId with value: {value} must be greater than zero.

• The property: typeId with value: {value} must be greater than zero.

• The property: pricelistId with value: {value} must be greater than zero.

• The order with Id: 'orderId' is already executed.

• The order with Id: 'orderId' is a backorder and cannot be updated.

• The custom fields with Id: ‘customFieldId' and organization Id: 'organizationId’ were not found for the subscriptions module.

• The custom fields with Ids: ‘customFieldIds' and organization Id: 'organizationId’ have read only field type and cannot be created/updated/deleted.

• An executing order cannot be edited. → The requested order is in status “Executing” and cannot be edited.

• The value: ‘value' provided for the customField: 'customFieldName’ is not a valid type. → The type is changed depending on the custom field type and the value that is being validated.

• The value: ‘value' provided for the customField: ‘customFieldName’ is not a valid type. The available options Ids are 'availableOptionIds’. → The type is changed depending on the custom field type and the value that is being validated.

• The order with Id: 'orderId' is currently executing.

• The order item with Id: 'orderItemId' was not found. → The requested order item was not found in the requested order.

• Product with Id: 'productId' was not found!

• The product with Id: 'productId' is not active.

• The product with Id: 'productId' is in the recycle bin.

• The product’s available currencies do not contain the order currency.

• There is not product unit enabled for ordering.

• Quantity limit was exceeded.

• Product with Id: 'productId' has split quantity enabled and cannot have quantity greater than 1.

• The product with Id: 'productId' is 'Pay per Use' and cannot a quantity.

• Field required. (Quantity)

• The product with Id: 'productId' is not available for order.
  (Restricted API for reseller: i. Product not published to Storefront, ii. Product is available via pricelist)

• Unit with Id: 'unitId' was not found!

• The unit with Id: 'unitId' is not active

• The product with Id: ‘productId', does not contain the unit with Id: 'unitId’.

• The unit with Id: ‘unitId' is not enabled for the product with Id: 'productId’.

• Product unit with Id: 'unitId' is not enabled for ordering.

• No relation specified for the given addon product. You need to define either a relation item, or a related subscription.

• A product item cannot have a related subscription and/or related item and/or a related addon.

• A product item cannot have a related addon item

• Related order item with Id: 'relatedItemId' was not found.

• Addon Item with Id: 'relatedAddonItemid' was not found!

• The related item with Id: ‘relatedItemId' does not contains the addon product with Id: 'addonId’

• The related item’s unit with Id: 'relatedItemId' does not match the given unit with Id: 'unitId'.

• The subscription with Id: 'subscriptionId' is not related with the account wih Id: 'accountId'.

• The given subscription’s product with Id: 'productId' does not contain the addon product with Id: 'addonId'.

• The related subscription’s unit with Id: 'subscriptionUnitId' does not match the given unit with Id: 'unitId'.

• This action cannot be performed because the retrieval of prices for subscription 'subscriptionId' has failed.

• A primary product item cannot have a related item or a related subscription.

• The given subscription’s product with Id: 'subscriptionProductId' does not match with product with Id: 'productId'.

• A pricelist was given when auto apply was true.

• No pricelist was given when auto apply was false.

• Pricelists with Id: 'pricelistId' was not found!

• The pricelist with Id: 'pricelistId' is not active.

• Promotion not found for product with Id: ‘productId’ and unit with Id: ‘unitId’.

• Promotion with Id: ‘promotionId' has a pricelist with Id: 'promotionPricelistId’, but order item has no pricelist, so we cannot apply the promotion.

• Promotion pricelist with Id: ‘promotionPricelistId' does not match the order item pricelist with Id: ‘itemPricelistId’, so we cannot apply the promotion with Id: 'promotionId’.

• Promotion with Id: 'promotionId' has a pricelist with Id: 'promotionPricelistId', but billing to account with Id: 'billingToId' has no pricelist, so we cannot apply the promotion.

• Promotion with Id: 'promotionId' has the pricelist with Id: 'promotionPricelistId', but the billing to account with Id: 'billingToId' has the pricelist with Id: 'billingToPricelistId', so we cannot apply the promotion.

• Promotion with Id: 'promotionId' has no pricelist, but the order item has the pricelist with Id: 'itemPricelistId', so we cannot apply the promotion.

• A write-in item cannot have a unit.

• A write-in item cannot have a pricelist.

• Promotion cannot be applied for a write-in item.

• A write-in item must have a unit price defined.

• A write-in item must have a name.

• Billing frequency option with Id: ‘billingFrequencyOptionId’ was not found.

• The Billing frequency option with Id: ‘billingFrequencyOptionId' does not apply to the given ‘productId’ and ‘unitId’ combination.

• Cannot create/update an item for a canceled order.

• Cannot create/update an item for a draft order.

• Cannot create/update an item for a back order.

• Cannot create/update an item for a draft order.

• Cannot create/update a non draft order.

• A scheduled order can only be canceled.

• An executing order cannot be edited.

• Cannot create/update an item for an order that is awaiting payment.

• Name is available only for write-in products.

• The product does not exist in the order pricelist. The system used the default price and the default price list of the product for the calculate its price.  

• The sale price is less than the cost price

• Compulsory order characteristics not filled in 

• Compulsory custom fields  not filled in 

• Addon not related to product/subscription

• A scheduled order can only be canceled.

• Bundle with Id: bundleId was not found.

• Bundle with Id: bundleId is not active.

• Bundle with Id: bundleId is in the recycle bin.

• Bundle with Id: bundleId has not assigned products, thus it cannot be added in an order.

• Bundle with Id: bundleId does not have the currency of the order enabled.

• Bundle with Id: bundleId does not have any unit enabled for ordering.

• Promotion with Id: ‘promotionId' is expired and cannot be applied.

• Product[s] with Id[s]: ‘productIds' have exceeded [its/their] quantity limi[s] of 'quantityLimits’ [, respectively].

• The requested order was not found in the current organization.

• The requested order is in status Scheduled and its items cannot be deleted.

• The requested order is in status Executing and its items cannot be deleted.

• The order item with Id: 'orderItemId' was not found. → The requested order item was not found in the requested order.

• A scheduled order can only be canceled. → The requested order is in status Scheduled and its items cannot be modified.

• An executing order cannot be edited. → The requested order is in status Executing and its items cannot be modified.