For the automatic provisioning of Acronis Cyber Protect Cloud Services, we have implemented a service manager that handles the selling, provisioning, and billing of the customer tenants under the MSPs. |
For activating the Acronis Cyber Protect Cloud integration in interworks.cloud platform, you must have a partnership agreement with Acronis or an Acronis Distributor by enrolling in the Acronis Cyber Protect Cloud Program.
As an Acronis MSP, you can get your own Acronis credentials (Client ID & Client Secret), which can be found inside the tenant's "Settings" section of the Acronis Cyber Protect Cloud portal.
These are the credentials that you need in order to activate your own integration with Acronis in your own deployment of the interworks.cloud platform.
For more information concerning the Acronis credentials and the API management, you can download the following PDF file "Acronis_Management_Portal_Admin_Guide_en-US.pdf" and proceed to page #52, (section 7.3.3).
For activating the automatic provisioning of the Acronis Cyber Protect Cloud application, you should do the following:
Tier from Acronis: This is the Acronis Commitment Tier that has been agreed upon between the MSP and the Distributor. Based on that Tier we are able to retrieve the cost prices of the products (SKUs) from the pricelist uploaded to our System.
All Other Acronis Commitment Tiers: If one of the Tiers below is selected, then the cost prices are retrieved based on that Tier regardless of the agreed Commitment Tier already defined in the Acronis portal.
Tier 0
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5
Promo Tier
Note #1: Changed Imposed on Tiers by Acronis After January, 2024 As of January 2024, Acronis has introduced two new Tiers in their offerings:
Therefore, the change imposed by Acronis means that the existing Tier 2 up until the existing Tier 5 are now renamed to Tier 3 until the Tier 6.
Therefore, each existing Tier (2-5) is essentially renamed (as Tier X +1) since they carry the same (existing) Commitment Amount. Note #2: Acronis Imposed New Minimum Commitment Amount for Countries US, UK, Ireland and Australia Only for New Acronis Partners After January 2024 For New Acronis Partners in U.S , U.K , Ireland and Australia the minimum commitment is changed as described in the following table.
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Save the form.
Validation with Acronis During the Form's Save |
Commitment Tier Change After the Creation of the Instance MSPs can update their commitment tier level at any time due to business reasons, to retrieve the corresponding cost prices for use. This setting is synced back to the Acronis Billing System once per day. Please Note: As of the billing event on the last day of a month, the Commitment Tier setting should not be changed the first two days and the last two days of a month so as to not interfere with the billing processes. However, decreasing the level of commitment should be aligned with a distributor agreement with Acronis and, in most cases, requires notice in advance. Moreover, the Commitment Tier setting is not inherited by child tenants. |
Error Messages While Saving the Instance
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Our platform allows you to link your BSS with more than one Acronis distributor. This is the case if you are having more than one partner agreement with Acronis, for example, different agreements for different geographical areas.
For such scenarios, you will be able to link your BSS with your Acronis account by creating an instance for each account.
For this new instance, you should run the activation process described in the previous paragraph.
When you are having more than one Acronis instance, our system generates a different product type per instance. This means that your product manager should define a set of products that will be per instance.
Required Instances per Data Centers |