There are some cases of services that are not automatically executed and provision by the Storefront. Moreover, you may choose also not to allow certain product types to automatically execute and provision their corresponding services. In any case, those services that cannot be executed automatically because they require manual intervention from your side, are defined by their product type, meaning that all services of the same product type will be managed in the same way.

Defining your Not Automatically Executed Product Types

For defining your “Not Automatically Executed Product Types“, please navigate to BSS > Setup > System Options > Billing > Products > Product Types and select a product type, inside the “Product Type Details” page. In the “Customer Request“ section of that page, you can find the checkbox option Non-automatic execution of new orders with which you can define whether you wish to allow(disabled checkbox) the automatic execution of a new order or not(enabled checkbox), for the services belonging to that specific product type.

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If the option “Non automatic execution of new Orders “ is enabled (which by default is disabled), our system will not automatically execute any order that contains services of this product type, but it will instead create a new order that requires manual management from inside the BSS by your operations team.

Rules for the “Non automatic execution of new Orders “ option

By default, when a new product type is created either automatically (via the initialization of the "Get Services Definition” process) or manually, the option "Non automatic execution of new orders" is disabled.
All the options of automatically executed requests for cancellation and downgrade, remain in their current state without being changed when the "Non automatic execution of new orders" option is enabled.

An Order Status of “In Progress” type must be available!

In order for our system to support this ordering flow for products that are non-automatically executed, there must be an order status that is active, viewable on the Storefront, and has an "In Progress" type.
In case there are more than one statuses that fit these criteria the system will choose the default “In Progress” status. In the case where there is no such status, to meet the rule, the system notifies the user and at the same time it instructs him to create the required status in order to allow the activation of the option. The message displayed is the following: ”The Non automatic execution of new orders option cannot be activated. Τo activate this option, the following requirements need to be met. At least one status: is "Active", Type is "In Progress" and Storefront Type is "Viewable". Go to: Setup > Sales > Orders > Order Status”

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* Cases where the “Non automatic execution of new orders” cannot be enabled

The product types of the Assets (such as “Microsoft Perpetual License Assets” and “Azure Plan Reservation Assets”) do not contain the “Customer Request“ options inside their “Product Type Details” page and as a result, the “Non-automatic execution of new orders” is not applicable.