As part of the regulatory compliance sub-module of the platform, you can activate a facility for collecting the consent of customers for using their personal details. The feature is added on the registration page where new customers are on-boarded on the platform, but existing customers will also be able to provide consent. The consent component also features a mechanism to allow the customers manage their consent status and also keeps the consent logs for future reference. This page will guide you on how to enable and maintain this option.
in order to activate the feature follow the steps:
Make sure that you keep the [PrivacyPolicy] parameter within the Privacy Policy Statement text box. Otherwise, the customer will be unable to retrieve the Privacy Notice text! |
Upon activation, the consent feature will be displayed at the registration page:
The customer can provide the consent during registration, by checking the appropriate flag, or can provide consent at a later stage by following the next steps:
At some point, you might need to have information on which users have provided consent. This comes particularly handy when you need to arrange a marketing campaign. See how you can do that:
You can easily check if a particular user who has given consent by loading the record on BSS:
The Opt-in field is displayed once the privacy policy is activated ! |
You can leverage the Reporting component of the platform, in order to extract a report that will show the contact details, filtered by the Opt-in field
You can access all past consent data through the Cloud Platform log facility here