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In order to use Integration Framework with Zendesk, an API key must be generated.

Enable token Access and Generate Api key

This can be done by a Zendesk administrator by navigating to Admin → API page. From this page administrator can enable token access (Password access is not required) and generate a new Apikey.

Generated apikey along with an admin or agent email address will be used in order BSS to authenticate with Zendesk

interworks.cloud platform Documentation > Zendesk API Settings > zendesk api.png

Api key
Api key is visible only upon creation. Once the key is created there is no way of viewing it again.