The functionality that is available to Premium Customers / Partners is offered across both the Storefront and BSS layers of interworks.cloud platform.
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Once the new Premium partner has been created, the administrator might wish to prepare some attributes of the environment for the training sessions.
The Basic Partner will attend the following sessions:
"Enabling your Storefront" session covers the basic aspects of the behavior of the Storefront that is governed through settings that are configured in Cloud BSS. It includes also information regarding the rebranding options of Storefront and the notifications that are dispatched automatically to customers.
The Cloud Platform Administration course focuses on the maintenance of Cloud Platform and the definition of basic settings that are needed to have it properly running. It contains information about user access & visibility rights management, Storefront setup and rebranding options, along with knowledge on the setup of system options and literally every entity in the Platform. For a full list of scope, deliverables and kb material check: Premium Partner Administration & Re-branding Who Should attend?The session can be attended from business (Operators, Sales, Marketing etc.) as well as admin users as it provides insights that range both domains. No IT experience is required. The session is a prerequisite for any further engagement with the Platform Course ObjectivesAt the end of the course, attendees should be in the place to:
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"Enabling your Storefront" workshop covers the basic aspects of the behaviour of the Storefront that are governed through settings that are configured in Cloud BSS. It includes also information regarding the rebranding options of Storefront and the notifications that are dispatched automatically to customers For a full list of scope, deliverables and kb material check: Premium Partner Administration & Re-branding Who Should attend?Platinum Partner’s admin officers, sales team Channels and members of marketing team. The workshops are designed for users that have no prior knowledge of the software. FormatOn-line sessions through meeting tools like GoToMeeting and video recordings that can be accessed at the users' own convenience. Course ObjectivesAt the end of the course, attendees should be in the place to:
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You can cover the material of the first two sessions in the same session! |
At this session the Office 365 automation is explained, along with details on ordering and subscription management both for Storefront and BSS. For a full list of scope, deliverables and kb material check: Office 365 Automation Who Should attend?This course is aimed to users that are familiar with the application. Usually, attendees range from business owners to sales. Course ObjectivesAt the end of the course, attendees should be in the place to:
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This training course focuses on delivering specialised knowledge about the billing options that are available within the Platform and the configuration of the billing options to represent the rules set by the Organisation. It also undertakes to provide expertise as to the complete subscription lifecycle, from the creation of a subscription for services, to the issuance of invoices and the import of payments. Additionally, reports are also presented that display every available information to assist the users. For a full list of scope, deliverables and kb material check: Premium Partner Ordering & Billing Who Should attend?This course is aimed to users that are familiar with the application. Usually, attendees range from business owners, sales, accounting officers to the product marketing people. Course ObjectivesAt the end of the course, attendees should be in the place to:
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This training course focuses on the Products and Services that are going to be delivered through the Platform. It introduces the Product entity and how it functions within the application. It covers the two major aspects of Product management, one being the configuration of Products, Services and Add-ons in terms of their order and product characteristics, which are defined by the product management team and the other being the marketing material complementing the products as defined by the marketing team. During the training sessions, interworks.cloud business engineers explain every aspect thoroughly using examples that are drawn from an actual product catalog item and proceed to configure a sample product end-to-end in the system to highlight the process. For a full list of scope, deliverables and kb material check: Premium Partner Product Management Who Should attend?Mid-level course directed at Product Management / Product Marketing officers as well as IT personnel that will need to manage BSS-Control Panel integration. The course presupposes familiarity with the application. This critical session offers the necessary knowledge for creating new products and onboarding the product catalog to the Cloud Platform. Course ObjectivesAt the end of the course, attendees should be in the place to:
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The Premium Partner can attend additional training sessions that are not part of the basic playbook, and which concern functionality that can be purchased as add-ons.
The interworks.cloud platform allows Reseller access to the Premium partner Storefront, where they can place orders to their end customers. This training session is focused on how a new reseller will be activated in the Premium partner environment. High-level topics
Who Should attend?Sales & Marketing officers, Business Analysts. The courses presuppose familiarity with the application. FormatOnline delivery though online meeting tools like GoToMeeting. Each session is being recorded and the final product is dispatched to the attendees for future reference. Course ObjectivesAt the end of the course, attendees should be in the place to:
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The Sales & Marketing Training Session is focused to the front office users of the Organization, giving insights as to the workings of the respective Sales & Marketing modules of the application. The trainees are walked through every option of the respective screens and are taught to reflect their operational workflows employing the systems advanced capabilities. From recording Leads and managing campaigns to identifying Opportunities and following through the entire Sales life-cycle, the training contains step-by-step instructions and examples that are drawn from the business environment of the Organization. High-level topics
Who Should attend?Sales & Marketing officers, Business Analysts, Cloud Platform administrators & users. The courses presuppose familiarity with the application. FormatOnline delivery though online meeting tools like GoToMeeting. Each session is being recorded and the final product is dispatched to the attendees for future reference. Course ObjectivesAt the end of the course, attendees should be in the place to:
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The Cases module of the interworks.cloud platform empower the partner to manage support tickets that are submitted by the organization customers via email or Storefront. The training session is focused on delivering specialized knowledge about the support options that are available within the Platform and the configuration of the ticketing resolution process. High-level topics
Who Should attend?The session can be attended from business as well as admin users as depending on the issue it may involve both domains. No IT experience is required. FormatOnline delivery though online meeting tools like GoToMeeting. Each session is being recorded and the final product is dispatched to the attendees for future reference. Course ObjectivesAt the end of the course, attendees should be in the place to:
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