The steps described on this page are necessary only if you are planning to place an Adobe order directly from Cloud BSS. For orders placed from your resellers directly in your Storefront, the creation of the tenants in Adobe is managed automatically by our platform.



Adobe Required "Contact Information"

Since Adobe creates a contact in their systems, it requires certain contact information during the synchronization. These are the First Name, the Last Name, the Email, the Phone, the Billing Address, and the Prefered Language.

How Adobe Handles "Emails" in Relation to Contacts

Adobe considers each email address to be its own contact. If the same email address is used for a different contact, then the new account will be tied to the existing contact with the existing first/last name. If the email address is new, then a new contact will be saved with the new name. 

How Adobe Handles "Names" in Relation to Contacts

Adobe requires a contact name to be provided from our BSS integration during their contact creation in their systems. If the name of the "Primary Contact" is not available, then the "BSS Account" name is provided to Adobe in order to become Adobe's Contact name.

Creating a Reseller as Tenant in Adobe's Systems

When a new account is created in Cloud BSS, it can be synced with Adobe by setting his Synchronization Options.

Make sure that you have defined a valid email in the Account's corporate email field for the customer to receive the activation instructions from Adobe.

  1. Open the details page for the account you want to synchronize with Adobe.
  2. Press the link next to Provisioning Sync Status field. The pop-up with a list of the available provisioning systems will be displayed. Select Adobe Services > Sync Options.
  3. Set the following values:
    1. Parent Account: Leave it Empty.
  4. Click on the Save & Synchronize button.

The provisioning actions are executed from our platform for the reseller. This means that the reseller will be created as a new tenant in Adobe's systems.


Creating an End-Customer of a Reseller as Tenant in Adobe's Systems

For syncing the end-customer of a reseller, do the following:

  1. Sync first the reseller of the end-customer with Adobe. Check the instructions in the previous paragraph.
  2. Open the details page of the account you want to synchronize with Adobe. 
  3. Press the link next to Provisioning Sync Status field. The pop-up with a list of the available provisioning systems will be displayed. Select Adobe Services > Sync Options.
    1. Set the following values:
      1. Parent Account: This field will be pre-populated with the name of the end-customer's reseller if you have already synced the reseller with Adobe. Otherwise, you need to click on the magnifying glass icon and choose the name of the reseller from the list.
  4. Click on the Save & Synchronize button.

The end-customer will be created as a new tenant in Adobes systems underneath the reseller's tenant.



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