We're excited to announce an update to the interworks.cloud platform, which provides our partners with greater autonomy in Microsoft NCE subscription management. Partners can now independently cancel NCE (Commercial & Public Sector) subscriptions on the interworks.cloud platform if these are already canceled or deleted in the Microsoft Partner Center (MPC), provided no 'Scheduled Changes' are applied to those subscriptions.

Value: This update empowers partners by streamlining subscription cancellations and automating invoice generation, ensuring timely and accurate billing. It’s all about making operations smoother and saving time so partners can focus on their core business priorities.

How it Works: We have updated the cancellation process for Microsoft NCE (Commercial & Public Sector) subscriptions on our platform. Previously, if a subscription was unilaterally canceled or deleted in the MPC, it could not be canceled on our platform due to synchronization issues. With this update, our platform now allows these subscriptions to be canceled as provisionless/unilateral cancellations when they were already canceled or deleted in the MPC. Nevertheless, please note that this cancellation method is only available if no 'Scheduled Changes' are applied to those subscriptions.

We are excited to announce a new enhancement to the Storefront portal's cancellation process. After successfully canceling an account, users can now seamlessly access the related invoice. If the account is billed on the same day, an automatically generated invoice is displayed as hyperlinked text within the Cancellation Request pop-up window. By clicking this link, users will be redirected to the detailed invoice view page, ensuring smooth and efficient access to important billing information.

Value: This improvement streamlines the post-cancellation experience by eliminating the hassle of locating invoices manually. Customers can now access and review their cancellation-related invoices faster, saving valuable time and enhancing transparency in the billing process. It’s all about making your experience simpler and more convenient!

The following issue was addressed, with fixes applied where necessary:

1. Invoice Visibility for Previous Data Cycles - Issue Resolved: We have resolved an issue where invoice items imported for past billing cycles were not visible on the Subscription view page. The problem occurred because the imported items were linked to the correct cycle, but the view was restricted to display only the current cycle. This fix ensures that invoice items from earlier cycles can now be properly displayed and accessed on the Subscription view page. Users importing data from previous months will no longer face visibility issues.

2. Notification Resend Issue Due to “TO” Field Updates - Issue Resolved: We have resolved an issue where changes to the TO, CC, or BCC fields in custom notifications caused the system to resend previously sent notifications. This problem occurred because the notification mechanism lost its history link when a related contact was deleted, leading to duplicate notifications for the same orders. The fix ensures that notifications are now accurately tracked and not resent unnecessarily, maintaining consistent notification delivery behavior.