The Email, is one of the three options that a customer could use in order be in touch with a support agent.
Any customer is able to submit a request via email to interworks.cloud. Sending an email to support@interworks.cloud has as a result the creation of a ticket. This ticket, created from the customer's email, will have as title the content of the Subject.
For example :
From: john.doe@narshadaa.emp Subject: Forgot my server's credentials |
The above email will create a ticket with title "Forgot my server's credentials" and the activity notifications will be shared to both john.doe@narshadaa.emp and info@narshadaa.emp .
In about 5 minutes after the email arrival at interworks.cloud the first notification will be received .
Each activity of the ticket will have as a result the change of its status . This change of status will trigger an automated notification email, filled with the activity details that cause this change of status.
The customer has two options in order to interact with the created ticket.
Although the ticket submission via email is quite simple,customers should keep in mind that using interworks.cloud Support Portal (support.interworks.cloud) provide extra details, flexibility and actions during the submission, tracking or management of any request.
For further support,
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