The Adobe Administration Tool can be used to look up detailed information on Adobe orders and subscriptions for a specific account.
The tool can be accessed by going to Setup → Tools → Service Manager Tools.
To open the tool, select an instance from the drop-down list as shown in the figure below:
When the instance has been selected, select Go To Application to open the Adobe Administration Tool.
The tool has two sections, Customer Search and Logs Search.
Customer Search
The Customer Search section shows all the order information for a specific BSS account.
Select Actions ellipsis (…) to open the actions menu and then select Show Orders to show detailed order information.
The orders shown are from current term and they are sorted in reverse chronological order:
Alternatively, select Actions and Show Subscriptions to view detailed subscription information.
Logs Search
In the Logs Search section, the user can view the communication history between BSS or Storefront and Adobe for a specific customer by searching for an Adobe Customer Id.
The Adobe Customer ID can be found in the BSS Account Sync Options.
Alternatively, it can be found in the Adobe Id column of Customer Search page of the administration tool
The logs are displayed in reverse chronological order and searching may take a few seconds.
Select the Actions ellipsis (…) in the Logs Search page to view the properties of a specific log, such as the Request Id, Correlation Id, Request Method, URL, Request Body and Response.
