Administration Tool
A new Tool will be created under Setup > Tools > Service Manager Tools.
This section will be available to all BSS users.
To open the tool, the user has to select an instance from the dropdown list as shown below. (Image 1)
Upon selection, a link to the tool will appear next to the instance’s name. (Image 2)
The tool consists of two sections, Customer Search and Logs Search.
At Customer Search the user can see all the information regarding orders* and subscriptions of a specific BSS account, including their status, by clicking the Actions button. (Image 3, Image 4)
*Only orders from current term are shown and they are sorted by reverse chronological order.
At Logs Search the user can see the communication history between BSS/STR and Adobe for a specific customer by searching for an Adobe Customer Id which can be found either from BSS account sync options (Image 5) or from the column “Adobe Id” of Customer Search page of the administration tool (Image 6).
The logs are shown in reverse chronological order and the search process may take a few seconds. (Image 7)
By clicking the Actions button at Logs Search page, the user can see the properties of a specific log, such as the Request Id, Corellation Id, Request Method, Url, Request Body and Response. (Image 8)
