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The ordering experience for the NCE products is similar to the process you have accustomed for the legacy Office 365 products. In this page we will explain the process but we will mainly focus on the differences and how our platform manage them. The main differences are the following:

  • Add-ons sold separately from base offers. Add-ons will be listed like the rest of primary products and can be purchased separately and independently.

  • Cancellation is limited to the first 72 hours of any term, with full refund for the 1st day and prorated refund for day 2 and 3.

  • Subscriptions support both suspension and cancellation. You can suspend and then resume a new commerce subscription at any time without cancellation or termination. Billing continues during suspension

  • No prorated charges are available for the NCE subscriptions. Our platform is fully aligned with Microsoft’s NCE subscription cycle, in order to match on subscription dates, support the cancellation window and provide a better reconciliation experience.

Ordering NCE Products

The ordering method for purchasing NCE commercial products is the same as the one used for purchasing legacy Office 365 products and it is described in detail on the KB section Ordering an Office 365 Service . All the business rules that apply now for the legacy products (acceptance of MCA, INN validation, etc,) are in place for the NCE products too.

Ordering via Storefront

Once the NCE commercial products are published to Storefront and their prices are added via the dedicated tool, they are ready for ordering. The NCE products are easily distinguishable from their prefix and suffix and that is what differentiates them visually from the rest of the Microsoft SKUs.

The Add to Basket step looks like this for NCE products:

  • You will notice that there isn’t any add-ons list available on this page since add-ons are not defined as add-ons anymore on our platform. We will explain in the XX paragraph the ordering experience for the add-ons.

  • All NCE products are available in monthly or annual billing cycles. Moving on with our next versions, we will support both triannual billing cycles and billing frequency options or the annual and triannual cycles. For more information regarding the billing cycles of NCE subscriptions, please continue to the https://interworkscloud.atlassian.net/wiki/spaces/ICPD/pages/540901434#Billing-Cycles-of-NCE-Subscriptions section of this page.

Ordering NCE Add-ons

NCE add-ons are now displayed as distinct products, meaning that are also displayed on the BSS and Storefront as standalone products that have base-subscription dependencies in order to be purchased. Therefore, those add-ons are not depicted anymore as available add-ons under an overview of an NCE product in Storefront, and additionally, those add-ons (now in the form of a product) have actual NCE products as prerequisites for being purchased.

For the legacy add-ons, the partner applies the add-on to a base-offer subscription after that base subscription has been purchased. In the New Commerce Experience, partners purchase the add-ons from the catalog itself, no longer having a complex purchase experience for base offers and add-ons, since both base NCE product offers and NCE add-ons(products) are displayed in the New Commerce Experience product catalog. However, since the NCE add-ons (product) have NCE product prerequisites, partners need to make sure that the prerequisite products are met, otherwise, they will witness errors when attempting to purchase an NCE add-on (product) when the customer doesn’t have any of the prerequisites. Also, a single NCE add-on (product) can complement more than one base product SKU that the add-on is designed to work with.

Our system will not allow a user to order an NCE add-on without having first purchased at least one of the prerequisite products. During checkout, we check whether the customer has at least one active subscription for one of the prerequisites products, and only then we allow the user to complete the checkout process. Otherwise, we display the error message “The addon is not purchasable without a compatible base subscription”.

Ordering via BSS

When it comes to ordering an NCE commercial product via BSS, the available methods are the ones you already know and use for the legacy products:

  • Manual creation of a subscription:

  • Creation and execution of an order:

If the BSS user tries to execute an order containing an NCE product (add-on) or tries to create a subscription for the same product without having a prerequisite base-subscription, the process is terminated with the error message “The addon is not purchasable without a compatible base subscription”.

Billing NCE Subscriptions

Since Microsoft NCE subscriptions are charged either on a monthly or an annual basis, depending on their unit, we are aligned with Microsoft Billing Cycles. The pricing information that is imported to the Import New Commerce Experience Product Prices from the official Microsoft Partner Center API call is both the cost prices (i.e what Microsoft charges you as a CSP) and the retail prices that match the country of the end customer. This means that you have the flexibility to bill your resellers and your customers either by setting a margin above your cost or by defining a discount for Microsoft's retail price, exactly as you do for the legacy Office 365 plans.

Invoicing NCE Subscriptions

Concerning the invoicing of the NCE subscriptions, we are invoicing the NCE subscriptions normally.

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