Your customers and resellers can use the Office 365 User Management capability of the Storefront for assigning and de-assigning licenses to their end-users, as well as monitoring those licenses. The indirect resellers will be able to manage the licenses of the end-users of all their customers from a single interface in your Storefront Your direct customers will be able to manage the license of the Office 365 users of their organization directly from your Storefront.
Managing Licenses for an Existing User
You are able to assign or de-assign licenses to an existing user by clicking on the “Manage Licenses” button found for each existing user inside the Users' List.
Upon clicking on the "Manage Licenses" button of a specific user, a pop-up window appears, titled Manage Licenses, and is comprised of all the subscriptions that the user can be either assigned to or de-assigned from.
The licenses that have already been assigned to the user have the toggle active.
The licenses that can be assigned to the user have the toggle inactive.
Assigning Licenses to an Existing User
In case the existing user does not have an assigned license, the toggle next to the subscription is set to the "Off" position. Under each available subscription, the number of available licenses is being displayed.
If there are available licenses from one or more subscriptions, you can assign one license from each subscription from the ones appearing on the Manage Licenses pop-up window, by toggling the slider to the "On" position.
This change will result in the number of available licenses for the specific subscription to be reduced by one and the respective change to be displayed on the "licenses available " message, as well as on the Assign column of the Users' List.
De-assigning Licenses from an Existing User
In case the existing user has one or more assigned licenses, the toggle next to the subscription is set to the "On" position. Under each available subscription, the number of available licenses is being displayed.
You can de-assign one license from each subscription from the ones appearing on the Manage Licenses pop-up window, by toggling the slider(s) to the "Off" position.
This change will result in the number of available licenses for the specific subscription to be increased by one and the respective change to be displayed on the "licenses available " message, as well as on the Assign column of the Users' List.
NOTE: When assigning or de-assigning licenses, the changes will take effect only after the Update button is clicked.
Deleting Existing User
Next to each user on the “Users' List” management table exists a button “…“. Upon clicking on this action button, certain options appear to you, where you are able to manage the licenses (as previously analyzed), reset a user’s password or delete a specific user.
Upon clicking on Delete, a message is displayed on the screen informing the Storefront user about the acceptance of the deletion action, which writes:
“Are you sure you want to delete this user? You will have 30 days to restore the user and retrieve their data. After the 30 days, the data of this user will be completely lost.“
After the acceptance of that message, the Office 365 user’s status changes to Deleted from both our user management table (indicated with grey color), as well as from the Partner Center and Admin Center. All licenses assigned to that user become de-assigned and at the same time become again available for assignment to other Office 365 users. So the respective numbers (availability) for these subscriptions shall be increased by the number of licenses de-assigned from the deleted user.
Restoring Deleted User
Next to each deleted user on the “Users' List” management table continues to exist the button “…“ and upon clicking on it, the Storefront user is able to restore a deleted Office 365 user within 30 days' time from their deletion. Consequently, if the deleted user has been deleted for more than 30 days, he disappears entirely from the “User’s List”, since they are permanently deleted from Microsoft meaning that they are no longer restorable.
Keep in mind that when restoring a deleted user, their assigned licenses are also restored by Microsoft. Microsoft has her own way of managing extra licenses that come up when restoring a deleted user, since their previously assigned licenses may have been assigned to another O365 user in-between.
We cannot do anything about it, we will still display the licenses exactly the way they derive from Microsoft.
For the deleted users, only one action button shall be available from “..” and that is called "Restore". No other action button should be available. This action only appears for the deleted users, the active users remain as-is. Upon clicking on “Restore”, a modal shall appear with the message:
“Before you restore this O365 user you need to make sure you have a product license available. Restoring the user will restore all associated data, assign product licenses, and give access to all services they could access before they were deleted.”
2 action buttons appear on the page, “Cancel” and “Restore”.
Resetting Password for Existing User
When you opt to reset the password for an Office 365 user, the same options are visible as when creating a new password for an Office 365 user.
The only difference is that the “Send Password in Email Upon Completion” is not a compulsory field.
In case you do not fill in an email in this field, a notification email is dispatched, about the password reset, on the email that is comprised of the username@domain name, belonging to the Office 365 user.
Monitoring Licenses
The element of this page responsible for monitoring the licenses is the Licenses section. This list contains one entry per one unique product that is associated with one of the following product types (Microsoft Cloud Services, Microsoft Dynamics) as well as five columns that display the status of the licenses for each product. Notice that when more than one subscriptions exist for the same product, they are displayed in one entry on the table, since Microsoft provides us with these data in an aggregated form. Therefore, the summation of the licenses for those subscriptions will be displayed on the respective rows and columns of the list.
The Licenses columns are the following:
Product Name: It indicates the product name as it appears on Partner Center and not the friendly name that might have been given to that product.
Active Licenses: It indicates the number of active licenses, as provided by Microsoft.
Assigned Licenses: It indicates, out of all the active licenses, the ones that are assigned to the Office 365 users for the specific product and the specific Microsoft tenant.
Available Licenses: It indicates the number of available licenses the Microsoft tenant has at his disposal currently.
Suspended License: It indicates the number of suspended licenses that the Partner Center API provided for the Microsoft tenant.
Viewing Subscription Information from the Licenses' List
For every product name that is displayed on the Licenses list, an information tooltip 
is present. Upon clicking on the tooltip, the Storefront user is able to view subscription-related information for the specific product name. More specifically, the user is able to view a table containing the following information:
Product SKU ID: It Indicates the SKU ID associated with one or more subscriptions, as retrieved from Microsoft.
Microsoft Subscription IDs: It indicates the external IDs of the subscriptions - that is the IDs that the specific subscriptions have, as provided by Microsoft on the Partner Center, since more than one subscriptions may be associated with the specific product SKU, but they have different external IDs.