On this page, you will find an overview of how orders for the Sophos product placed by your resellers via the Marketplace are processed for their customers.

Preparation

The “Sophos CyberSecurity” consumption-based product represents the Sophos service in your system. The initial setup of this product has been completed by your customer success manager, leaving you with the task of reviewing and localizing the proposed content.

To extend the Sophos service to your resellers, it is necessary to include the service in their respective pricelists. The pricelist mechanism allows you to set a discount or markup percentage that will be applied monthly to all consumed Sophos services, as reflected in the end customer’s invoice. Below are the details:

• Discount: To provide a discount to your resellers, our system will calculate the unit price from the monthly consumption file you submit. It will then apply the discount rate you’ve specified to the Sophos services listed on the invoices, as the pricelist dictates.

• Markup: To add a markup, our system will determine the cost price from the monthly consumption file you provide. It will then apply the markup rate you’ve set to the Sophos services on the invoices, as the pricelist dictates.

Ordering a Sophos PPU Product via Marketplace

When your resellers log in to your Marketplace they can purchase the Sophos PPU by adding it to their basket.  The price, when ordering Sophos PPU, will always be zero for all currencies by default, since it is a consumption-based product.

Upon the order completion:

1. Your resellers receive the standard order confirmation email containing all the necessary information about their purchased Sophos PPU product.

2. Your operations team receives a separate email with all relevant details of the purchase, including reseller and customer information, SKU purchased, and contact details.