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A: With the October launch, only commercial offers are available for provisioning in new commerce. Government, education/academic, and charity/non-profit offers will be added to the new commerce catalog in the future (date TBD).
Non-commercial offers (non-profit, education, academic) will be available by Microsoft in the NCE by January 2024.
Q: Will Microsoft automatically move all my subscriptions to the new commerce experience?
A: No, if If partners wish to move to the new commerce experience, they will have to migrate existing subscriptionscan migrate existing Legacy subscriptions to equivalent NCE. Starting January 2024, Microsoft will start the auto-migration process for all the Legacy commercial seat-based subscriptions at their term end. This process will be continued throughout 2024 and will also be applied to non-commercial Legacy subscriptions, starting from July 2024.
Q: Can a client have subscriptions in both legacy and the NCE at the same time?
A: Yes, a partner can have legacy and new commerce subscriptions in effect at the same time, and the partner will be billed for the legacy subscriptions on the usual legacy billing date and for the new commerce subscriptions on the standard new commerce billing date of the 6th-8th of each month. Eventually, however, all legacy subscriptions will have to renew on new commerce. New orders for legacy commercial subscriptions can cannot be placed until (since March 10, 2022, and renewals of legacy commercial subscriptions can made until July 1, 20222022).
Q: Why do monthly term subscriptions cost more than annual-term ones in new commerce?
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A: Annual subscriptions cannot be converted to monthly. Also 3 years cannot be converted to monthly nor annual. It is allowed to convertmonthly subscriptions to annual, also monthly and annual to 3 years. When a customer’s subscription is changed from monthly term to annual term, the following month’s reconciliation file will include a credit for the prorated difference that is paid in advance (reflecting the 20% less expensive price for annual), and the annual term charge will be effective from the date the subscription term is changed.
Q: What products can be purchased under NCE for 3yr terms?
A: Currently only specific Dynamics 365 offers are available with three-year terms in new commerce (as is the case in legacy). In March 2022, the current plan is to offer three-year terms for M365 offers and possibly for other seat-based offer types.
Q: Will customers be able to transfer their subscriptions from one partner to another?
A: A customer subscription can’t be transferred between CSP partner tenants midterm. If the customer purchases the same SKU from a different partner before the original subscription on the SKU has reached the end of its term, the original partner will continue being billed for the entire term of the original subscription. This policy is intended to enforce the subscription term and cancellation policy because transfer of a subscription in its current term status to the new partner’s tenant midterm would stop the billing to the original partner for that original subscription
Q: Are there any exception requests for cancellation accepted by Microsoft?
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A: Seat counts can be increased at any time during a subscription term in the new commerce. Reductions in seat counts can only be made during the first 168 hours after the initial order or renewal, or within the first 168 hours after an order of additional seats midterm has been placed (and only from that number of additional seats).
Q: When I migrate a Legacy Subscription which is up for renewal, will the Subscription keep the same NCE pricing?
When the legacy subscription is up for renewal and is migrated into new commerce, it will do so at the price in effect in NCE at the time of migration, instead of retaining the legacy subscription pricing.
Q: Are all Legacy Subscriptions eligible to be migrated to the NCE?
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A: Sure! The interworks.cloud platform will support the CSP Legacy as usual, until Microsoft announces their deprecation.
Q: What is the interworks.cloud platform time-plan for the NCE?
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