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Appanvil karma designer
summary 3.28.166 Release (Oct 25, 2024) Installation: CloudPlatform.Patch.3.28.166.zipYou must upgrade first to 3.28.0 using the interworks.cloud installer before applying this patch.
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328166A
328166A

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summaryOur Platform Fully Supports the Import of Tenant Reseller's New End Customers from the Microsoft Partner CenterUpgrading NCE Subscriptions to an Existing NCE Subscription is Now Available in the BSS Portal
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We are excited to announce a new functionality to our platform’s Import Customer Tool. The added functionality of the tool means that it now supports the retrieval and import of new end customers of Tenant Resellers along with their NCE subscriptions from the Microsoft Partner Center to our platform. This new functionality is based on the backordering functionality, which must be enabled (in the root organization) for Tenant resellers to be able to access and select their inherited Microsoft instances. Furthermore, the retrieval process has been simplified, meaning that users can now select the appropriate inherited Microsoft instance and retrieve their new end customers along with their subscriptions from the Microsoft Partner Center, that have assigned to them the Tenant reseller’s MPN ID.

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Moreover, the tool’s interface has been streamlined by removing certain irrelevant columns along with certain buttons to provide a clearer view. These updates are designed to enhance usability and ensure a more efficient customer management experience for Tenant resellers concerning their customer base and subscriptions within our platform.

(info) Of course, the functionality and features of the import tool for Direct and Indirect CSPs have been kept intact're thrilled to introduce to you with this release the availability of the “Upgrade to an Existing NCE Subscription“ feature to the BSS portal. This means that you can now upgrade to an existing NCE subscription directly throughthe BSS portal.

⚙️ How it works: Previously only available in Storefront, this feature allows users to fully or partially upgrade a subscription to an existing one, as long as the necessary criteria are met. The platform displays all eligible subscriptions, lets you adjust the license quantity, and select the upgrade execution date.

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💎 Value: This enhancement enables a seamless upgrade process through the BSS portal since users can now execute upgrades that could never have been performed in the past. Now, there is no need to create multiple subscriptions for the same products, helping you keep everything streamlined and organized.

✅ Availability: This feature is currently available only to Platinum & Diamond platform editions.

🚀 Activation: Remember to run the "Get Services Definition" process on all Microsoft Service Manager instances after the 3.28.166 release.

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summary
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summaryLearn More
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Eligibility Criteria:
The destination NCE subscription must be an active, non-trial subscription on the upgrade path of the source NCE subscription, have the same or longer term duration, and also have an end date later than the source subscription. Also, the destination subscription must exist in our platform, under the same account as the source subscription.

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summaryImportant Action for Utilizing the "Upgrade to an Existing NCE Subscription" Feature in the BSS Portal To activate and utilize the "Upgrade to an Existing NCE Subscription" feature within your organization, you have to execute the "Get Services Definition" process on all Microsoft Service Manager instances following the 3.28.166 release. Important Notice for Utilizing the "Upgrade to an Existing NCE Subscription" Feature Please note that this feature is currently available only to Parent/Root organizations and for both the Storefront and the BSS portals. In the upcoming releases, this feature will become available to the Child/Tenant organizations.
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summaryThe Feature of "Upgrading NCE Subscriptions to an Existing NCE Subscription" is Now Available in the BSS Portal
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We're thrilled to further introduce to you with this release the availability of the “Upgrade to an Existing NCE Subscription“ feature to the BSS portal. This means that you can now upgrade to an existing NCE subscription directly throughthe BSS portal. Previously only available in Storefront, this feature allows users to fully or partially upgrade a subscription to an existing one, as long as the necessary criteria are met. The platform displays all eligible subscriptions, lets you adjust the license quantity, and select the upgrade execution date. This enhancement enables a seamless upgrade process through the BSS portal since users can now execute upgrades that could never have been performed in the past. Now, there is no need to create multiple subscriptions for the same products, helping you keep everything streamlined and organized.
Your Tenant Resellers Can Now Import New End Customers from the Microsoft Partner Center
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We are excited to announce a new functionality to our platform’s Import Customers Tool. The added functionality of the tool means that it now supports the retrieval and import of new end customers of Tenant Resellers along with their NCE subscriptions from the Microsoft Partner Center to our platform. This new functionality is based on the backordering functionality, which must be enabled (in the root organization) for Tenant resellers to be able to access and select their inherited Microsoft instances. Furthermore, the retrieval process has been simplified, meaning that users can now select the appropriate inherited Microsoft instance and retrieve their new end customers along with their subscriptions from the Microsoft Partner Center, that have assigned to them the Tenant reseller’s MPN ID.

image-20241024-134422.pngImage Added

Moreover, the tool’s interface has been streamlined by removing certain irrelevant columns along with certain buttons to provide a clearer view. These updates are designed to enhance usability and ensure a more efficient customer management experience for Tenant resellers concerning their customer base and subscriptions within our platform.

(info) Of course, the functionality and features of the import tool for Direct and Indirect CSPs have been kept intact.

⌛ Coming soon:
In upcoming releases, the Import Customers Tool will handle the import and update of new subscriptions of Tenant resellers' existing end customers.

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summary
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summaryLearn More
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summaryAdobe VIP Subscriptions in Grace Period are Blocked by the Adobe VIP MP Tool
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Currently, the VIP MP Migration Tool halts migrations from the VIP channel to the VIP MP channel if any Adobe VIP subscription is within the 30-day grace period post-anniversary. Users encountering this will see the error: “Customers within the renewal window following their anniversary date who have not yet renewed some or all of their products will be denied migrations to VIP MP.” Future updates will address and support this scenario. Stay tuned for more improvements!

Aura divider
summary
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summaryLearn More
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Currently, the VIP MP Migration Tool halts migrations from the VIP channel to the VIP MP channel if any Adobe VIP subscription is within the 30-day grace period post-anniversary. Users encountering this will see the error: “Customers within the renewal window following their anniversary date who have not yet renewed some or all of their products will be denied migrations to VIP MP.” Future updates will address and support this scenario. Stay tuned for more improvements!

Aura panel
summaryMinor Change to the Adobe VIP MP Tool Regarding Adobe Subscriptions in Grace Period
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Aura divider
summary
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summaryLearn More
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Anchor328166D328166D Aura panel
summaryEnhance Your Cybersecurity Portfolio: ESET and SkyKick Integrations Now Live on interworks.cloud
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We’re thrilled to announce that our new billing-integrated vendors, ESET and SkyKick, both leaders in their respective fields, are now live on the interworks.cloud platform for Distributors! Dive into the rapidly expanding cybersecurity market with our new, advanced solutions.

ESET Integration

ESET, a leading cybersecurity company, specializes in developing security software and services. Known for its antivirus and internet security solutions, ESET protects users from a wide range of online threats such as viruses, malware, ransomware, and phishing. With over 30 years of experience, ESET offers high-performing, easy-to-use products that deliver continuous, unobtrusive protection across various platforms, including Windows, macOS, Linux, Android, and iOS. Our integration with ESET allows you to seamlessly automate the selling and billing of ESET services through our platform, ensuring billing accuracy and simplifying your processes.

SkyKick Integration

Distributors can now utilize the interworks.cloud platform to automate the ordering and billing of SkyKick services. Our integration with SkyKick streamlines these processes, allowing distributors to handle ordering and billing, while resellers focus on managing tenants and activating services via SkyKick’s Management portal. This integration guarantees billing accuracy by reflecting any special pricing agreements between distributors and resellers in the invoices generated for each end customer. The consumption-based model simplifies the activation and billing of SkyKick services, reducing the need for complex configuration and setup. Billing is done on a monthly basis and is designed to be efficient, typically taking just a few minutes.

Key Benefits:

  • Seamless Automation: Automate the selling and billing of ESET and SkyKick services.

  • Billing Accuracy: Ensure accurate billing and deliver consolidated invoices to your resellers.

  • Simplified Processes: Reduce the need for complex configuration and setup.

  • Efficient Management: Manage tenant setup and service activation easily via dedicated portals.

Join us in leveraging these powerful integrations to enhance your cybersecurity offerings and streamline your operations. Dive into the future of IT security and data protection with ESET and SkyKick on the interworks.cloud platform and unlock extra revenues for your business today!

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Aura inline button
summaryLearn More About ESET
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Aura inline button
summaryLearn More About SkyKick
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Anchor328165FB328165FB

The following issues were addressed, with fixes applied where necessary:

Erratic Bug During Microsoft Subscription Upgrade - Issue Resolved: We resolved a bug where upgrading an existing subscription from the Storefront failed due to license discrepancies between the platform and the Microsoft Partner Center. This error that was being caused by the bug also allowed changes to the subscription quantity, even though it had a Failed status, which should not have been possible. The root cause was identified in one of our checking processes, which did not handle multiple order items correctly. A fix has been implemented to address this specific bug
Aura panel
summaryList of Fixed Bugs
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Enhance Your Cybersecurity Portfolio: ESET and SkyKick Integrations Now Live on interworks.cloud
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We’re thrilled to announce that our new billing-integrated vendors, ESET and SkyKick, both leaders in their respective fields, are now live on the interworks.cloud platform for Distributors! Dive into the rapidly expanding cybersecurity market with our new, advanced solutions.

Billing Integration Vendors RN.pngImage Added

ESET Integration

SkyKick Integration

ESET, a leading cybersecurity company, specializes in developing security software and services. Known for its antivirus and internet security solutions, ESET protects users from a wide range of online threats. With over 30 years of experience, ESET offers high-performing, easy-to-use products that deliver continuous, unobtrusive protection across various platforms. Our integration with ESET allows you to seamlessly automate the selling and billing of ESET services through our platform, ensuring billing accuracy and simplifying your processes.

Distributors can now utilize the interworks.cloud platform to automate the ordering and billing of SkyKick services. Our integration with SkyKick streamlines these processes, allowing distributors to handle ordering and billing, while resellers focus on managing tenants and activating services via SkyKick’s Management portal. This integration guarantees billing accuracy by reflecting any special pricing agreements between distributors and resellers in the invoices generated for each end customer. The consumption-based model simplifies the activation and billing of SkyKick services, reducing the need for complex configuration and setup. Billing is done on a monthly basis and is designed to be efficient, typically taking just a few minutes.

💎 Value:

  • Seamless Automation: Automate the selling and billing of ESET and SkyKick services.

  • Billing Accuracy: Ensure accurate billing and deliver consolidated invoices to your resellers.

  • Simplified Processes: Reduce the need for complex configuration and setup.

  • Efficient Management: Manage tenant setup and service activation easily via dedicated portals.

Join us in leveraging these powerful integrations to enhance your cybersecurity offerings and streamline your operations. Dive into the future of IT security and data protection with ESET and SkyKick on the interworks.cloud platform and unlock extra revenues for your business today!

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summary
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Aura inline button
summaryLearn More About ESET
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Aura inline button
summaryLearn More About SkyKick
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328166FB
328166FB

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summaryList of Fixed Bugs
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The following issues were addressed, with fixes applied where necessary:

  1. Wrong Language Detection for Invoice Templates - Issue Resolved: We have resolved an issue where the system incorrectly read the language setting for Greek storefront users, causing the email template condition to fail. Previously, the system checked for “Greek” instead of “Ελληνικά,” resulting in the condition never being met. Now, the system accurately detects the storefront user’s language and applies the correct translation. If no storefront user is found, the email will be sent in the distributor’s default language.

  2. Subscription List Visibility for Tenant Resellers - Issue Resolved: We have resolved an issue where Tenant Resellers could see all subscriptions in the tenant environment when accessing the distributor storefront, instead of only their subscriptions. This issue arose because of a specific flag that failed to filter records. The behavior has been corrected to match the expected behavior, ensuring Tenant Resellers now see only their subscriptions.

  3. Subscription Cancellation Ribbon Display in BSS - Issue Resolved: We have resolved an issue where a gray “No data to display” ribbon appeared on Microsoft subscription view pages in BSS for 5-10 seconds. Now, the gray ribbon does not appear if the subscription has no provisioning.

  4. Incorrect Quantity in Azure RI Invoice - Issue Resolved: We have resolved an issue where Azure RI invoices displayed incorrect quantities due to charge plans in USD currency. The problem occurred because certain invoice items were multiplied by the number of available currencies, leading to inflated quantities. Now, the system accurately calculates the quantities of Azure RI Invoices regardless of currencies.

Aura divider
summary
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

  • Our Platform Fully Supports the Import of Tenant Reseller's New End Customers from the Microsoft Partner Center

    • The Feature of "
    Aura panel
    summaryOn this page
    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
    Aura panel
    summaryTranslation Strings for this Release
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    The following Excel file contains the latest strings for translation, based on their tag_name, for the release 3.28.167:

    View file
    nameNewStrings_3.28.167.xlsx