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We're thrilled to announce an important improvement to the Get Services Definition action,for all the (EU & US) online infrastructures, an important upcoming improvement, from Wednesday 21 of June 2024, and over the next two weeks,to the Get Services Definition (GSD) action that affects  which affects all the Microsoft service managers. Specifically, the improvement allows the Get Services Definition action to run asynchronously in the background, meaning that BSS users can begin the GSD process and leave the page to whereas the user can attend to different business needs, while the process is running.

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FurthermoreThis is a major improvement that increases your productivity, while simultaneously eliminating the process monitoring requirements.

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At any time, BSS users can return to the Microsoft service manager page to view the progress (in progress, completed successfully, completed with errors) of the Get Services Definition process and/or the logs and results, by clicking on the hyperlinked “here” “here” text inside the ribbon.

This improvement increases the productivity rate while simultaneously reducing the monitoring requirements.

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summary Important Notice for Online (Cloud) Customers - Phased Release from Wednesday 21 of June 2024 and Over the Next Two Weeks Please note that the feature deployment starts on Wednesday 21st of June 2024, and will gradually be deployed and enabled to all our Online (Cloud) organizations within the next two weeks. params 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summary Important Notice for On-premise Customers Please note that the Asynchronous 'Get Services Definition' process for the Microsoft service managers is deactivated for our On-premise customers due to certain Kubernetes and microservice requirements that have to first be established before enabling and utilizing this functionality. params 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We are excited to announce, two improvements inside our in the Microsoft 'Subscriptions Validation & Reconciliation’ tool.

Specifically:

1. Trial NCE subscriptions are now able to be reconciled within the tool. To accommodate this addition, a new column named Is Trial is added to the table to indicate the Trial subscriptions. Additionally, a field called Is Trial, is added inside the “show more“ button of each table result to depict whether the subscription is trial or not. Lastly, a new comment for the case where a Subscription is a trial on BSS and not a trial on MPC and vice versa is created.

2. The 'Get Hierarchy' button (next to the Microsoft instance drop-down selector) and the 'Organization' option from the Validation drop-down selector are now removed, to simplify the look and functionality of the tool, since the instance loads automatically without the need for the 'Get Hierarchy' button.

With this release, we are introducing an exciting excited to announce a new feature for our customers utilizing the using Dropbox services. After this Starting with the 3.28.148 patch, you our system can reuse the teamID of use the same TeamID from a previously canceled Dropbox Base subscription (non-Sign) towards a newly created Dropbox Base subscriptionfor a new one. Please note, that this does not apply to Dropbox Sign Subscriptions.

What’s New:

• Re-Utilization of the Dropbox teamIDCreating a new Dropbox Subscription by utilizing the same TeamID: When you create place a new Base product order, usually within 7 days of canceling a Base subscription, you can re-utilize the teamID that was associated with order for a Dropbox Base product, our system can now reuse the teamID linked to your previously canceled subscription.

• Seamless Restoration: This feature ensures that your Dropbox team, channel, and account retain their original Dropbox teamID, allowing for a smooth transition when placing a new order of a Base subscription.

• Storage and Functionality: From the release 3.28.148 onwards, every change to an active Dropbox Base subscription will store the Dropbox teamID in our platform, enabling efficient re-utilizationEnhanced Dropbox Subscription Management and Customer Identification: Every manage action on a Dropbox subscription (i.e. create, cancel, etc.), from this release and onwards, will automatically update the account’s information with the TeamID. Upon creating a new order, our system will check if there is an existing Dropbox account associated with that team ID.

In this release, the Future Requests functionality stops being will not be supported for Legacy Microsoft subscriptions. Due to the Microsoft-led migration from legacy to the New Commerce Experience products, we have deactivated the “Future Requests” feature from both the Storefront and the BSS portals. This means that users cannot schedule a quantity change on a future date for their legacy subscription(s). Therefore, changes in quantity for legacy Microsoft subscriptions can only be immediate. The same applies to Microsoft legacy add-ons.

The following issue was addressed, with fixes applied where necessary:

1. 'Health Check Mechanism' Becoming Slow During Researching “Maintain One Active” Subscriptions - Issue Resolved: We have identified an issue where addressed a performance issue with the Health Check Mechanism was slow during its retrieval of “Maintain One Active”related to retrieving ‘Maintain One Active’* subscriptions (*one active subscription per product). Specifically, the database server was utilizing an inefficient query for retrieving the aforementioned subscriptions, which caused the mechanism to be slow. We have identified the issue and resolved it by utilizing a far more efficient query which now completes this process in a matter of seconds instead of minutes. Therefore, the whole mechanism is now faster and more efficientThe inefficient database query caused slow retrieval times. We’ve resolved this by implementing a more efficient query, resulting in significantly faster processing. Note that this fix is not final.