A three-year commitment (3YC) Adobe subscription can be managed similarly to a non-3YC one.
Increasing & Decreasing Licenses or Transaction Quantities of a 3YC Subscription
A user can increase the number of licenses and cancel them immediately (inside the 14-day cancellation window) or at the end of the billing cycle. However, remember that the 3YC subscriptions must remain at the minimum quantity limit for the whole 3-year period (meaning the existing cycle and the upcoming 2 renewals). Canceling orders will be rejected if they would result in the customer dropping below their minimum committed quantity. Furthermore, subscription renewals must stay at or above the 3YC committed quantity. Requests to reduce the renewal quantity below the predefined minimum committed quantity will be rejected. Also, the deactivation of the auto-renew option inside the committed period will also be rejected.
Example: A customer accepts a 3YC request for 20 x licenses (committed amount).
They can increase the licenses from 20, for example, to 30.
They can cancel/decrease these additional 10 licenses (either immediately or at the end of the billing cycle).
The upcoming two renewals should be for at least 20 seats (committed amount).
Recommitment of a Three-Year Commitment (3YC) Subscription
The recommitment request, which is considered a new 3YC request, after the first 3-year period, can be submitted in the last 30 days of the active(previous) 3YC commitment period. The new recommitment request can be accepted before the end of the current 3YC term, but it will not go into effect until afterward.
Also, the recommitment request can not be requested alongside a commitment request or if the customer already has an existing commitment request.
Engaging in a Recommitment Request
Below, you can find the steps on how to enable and dispatch a recommitment request through the new 3YC window that is applicable applies to both the Storefront and the BSS platform.
A BSS or Storefront user can submit a recommitment request by enabling the toggle button called Renew 3YC.
After enabling it (image3 above), they can fill in the white boxes with the requested quantities and then click on the Submit button.
After that, the status of this recommitment request will change to Requested.
The end customer has to log in to their Adobe Admin Console to accept the recommitment 3YC request within the next 7 days.
Once the customer accepts the recommitment request, the status of it will change from Requested to Accepted, and the following message will be displayed.
The recommitment request is for another Three-Year-Commit agreement (additional 3 years) after the current commitment ends. The 3YC recommitment request will change from ACCEPTED to COMMITTED status at the beginning of the new cycle.
According to Adobe, the recommitment request can not be updated, which means that once you accept it, you can not send another one.
Renewal of a Three-Year Commitment (3YC) Subscription
For Three-Year Commitment (3YC) subscriptions, renewals are made at the end of each one-year billing cycle and are goverened by the following rules:
For the 1st and 2nd subscription renewals (1st to 2nd year and 2nd to 3rd year), the price is retrieved from the 3YC pricing file uploaded in the field called “3YC Pricing File“ on the Adobe Service Manager instance.
For the 3rd subscription renewal (at the end of the 3rd year), the retrieval of the price is retrieved from the non-3YC pricing file uploaded in the field called “Pricing File“ on the Adobe Service Manager instance. As a result, there are two scenarios for the 3rd renewal, which are the following.
Scenario 1: The account wants to continue on 3YC terms and has requested to renew the 3YC commitment by sending a recommitment request.
Scenario 2: The account doesn’t want to continue on 3YC terms and has not requested to renew the 3YC commitment.
In both scenarios (1 & 2) concerning the 3rd subscription renewal, the price is always retrieved from the non-3YC pricing file.
Example:
An account has accepted the 3YC request for committing to a certain number of licenses or transactions or both.
The commitment Start Date of the account is 24/01/2024, while the commitment End Date of the account is 23/01/2027.
Commitment Start Date is the 3YC Accepted Date
First Billing Cycle →24/01/2024 - 23/1/2025 : 1st renewal → 23/01/2025 – (Price retrieved from the “3YC pricing file”.)
Second Billing Cycle →24/01/2025 - 23/1/2026 : 2nd renewal → 23/01/2026 – (Price retrieved from the “3YC pricing file”.)
Third Billing Cycle → 24/01/2026 - 23/1/2027 : 3rd renewal → 23/01/2027 – (Price retrieved from the “non-3YC pricing file”.)
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Subscriptions Created by the Adobe VIP MP Migration Tool |
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Adobe Error on Renewal These cases are currently handled via asupport ticket to our interworks team. Subscription Change Error on Auto-Renewal For 3-Year Commitment (3YC) subscriptions, new orders, quantity increases, and auto-renewal adjustments are only allowed up to 3 days before the anniversary date in the final cycle. If changes are attempted during this period, the following error message will be displayed: "The action cannot be performed within two days before the customer’s Anniversary Date. To remain compliant, this action can be performed after the renewal date." |
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