The Adobe Administration Tool can be used to look up detailed information on Adobe orders and subscriptions for a specific account.
The tool can be accessed by going to Setup → Tools → Service Manager Tools.
To open the tool, select an instance from the drop-down list as shown in the figure below.:
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When the instance has been selected, a link to the tool will appear next to the name. of the instanceselect Go To Application to open the Adobe Administration Tool.
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The tool has two sections, Customer Search and Logs Search.
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The Customer Search section shows all the order information for a specific BSS account.
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Select Actions ellipsis (…) to open the actions menu and then select Show Orders to show detailed order information.
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The orders shown are from current term and they are sorted in reverse chronological order
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Selecting Actions shows the subscriptions as wellAlternatively, select Actions and Show Subscriptions to view detailed subscription information.
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Logs Search
In the Logs Search section, the user can view the communication history between BSS or Storefront and Adobe for a specific customer by searching for an Adobe Customer Id.
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Alternatively, it can be found in the Adobe Id column of Customer Search page of the administration tool
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The logs are displayed in reverse chronological order and searching may take a few seconds.
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