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The tool can be accessed by going to Setup → Tools → Service Manager Tools.
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To open the tool, select an instance from the drop-down list as shown in the figure below:
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The Customer Search section shows all the order information for a specific BSS accountaccounts, with their Adobe Id, their Name and Status.
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Select Actions ellipsis (…) to open the actions menu and then select Show Orders to show detailed order information.
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In the Logs Search section, the user can view the communication history between BSS or Storefront and Adobe for a specific customer by searching for an Adobe Customer Id.
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The Adobe Customer ID can be found in the BSS Account Sync Options.
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The logs are displayed in reverse chronological order and searching may take a few seconds.
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Select the Actions ellipsis (…) in the Logs Search page and select Show Properties to view the properties of a specific log, such as .
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The properties shown includes the Request Id, Correlation Id, Request Method, URL, Request Body and Response.
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